|
Search this Thread | 29,576 views |
2nd November 2013, 17:10 | #1 |
Senior - BHPian Join Date: Jan 2008 Location: Bangalore
Posts: 1,246
Thanked: 2,733 Times
| Blog on Terrible accidental repair experience at VW Bhopal Saw this damning report on VW after sales service. Is this one off or fairly consistent for VW? I am seriously considering buying the VW Vento (in Bangalore) and hence this is not academic. PS: I have no clue about Sushanth Khurana or the actual incident. |
(1) Thanks |
The following BHPian Thanks sridhu for this useful post: | GTO |
|
2nd November 2013, 19:02 | #2 | ||
Senior - BHPian Join Date: Apr 2011 Location: Navi Mumbai
Posts: 2,049
Thanked: 2,193 Times
| Re: VW Vento TSI Launched at Rs.9.99 lakhs Quote:
Quoting from the website Quote:
In newer Polo 1.2 TDi it has been revised where the ground clearance has been increased and plastic oil sump cover introduced to prevent any instances of sump hitting road. Getting back to one Mr. Sushant Khurana quote, he has reported that the car Polo 1.2 TDi hit its underbelly and after a few kilometers it stopped. What can be inferred from is basically, he hit a stone and damaged the oil sump which in turn resulted in engine oil leaking from sump. Over the period of few kilometers engine oil completely drained out and engine stopped on itself which is basically engine seizure. As its a engine seizure, it would definitely not be covered by manufacturer under warranty and as well as by Insurance company as it is a customers fault. As such in engine seizure the cost of repairing would be very high. Lastly the ordeal he faced at VW Bhopal is certainly very bad on VW's After Sales part. Hoping there is a prompt solution to his ordeal. | ||
(1) Thanks |
The following BHPian Thanks el lobo 6061 for this useful post: | GTO |
4th November 2013, 20:50 | #3 |
Senior - BHPian Join Date: Sep 2006 Location: zxc
Posts: 3,393
Thanked: 726 Times
| Pathetic VW India at it again! Remember Old Skoda episode THis is really scary considering we are going for a very expensive one very soon. the 1.6 TDI. Please go through the blog! Here blog.sukh.us/2013/10/planning-to-buy-volkswagen-car-in-india.html Quote: Last edited by SirAlec : 4th November 2013 at 20:54. |
(18) Thanks |
The following 18 BHPians Thank SirAlec for this useful post: | amolbh, ashwin.terminat, asit.kulkarni93, CrAzY dRiVeR, EDDY21.05, GTO, iliketurtles, johy, KarthikK, lloydofcochin, lurker, Max, Nimish anthony, saket77, sdp1975, SmartCat, theexperthand, vij |
4th November 2013, 21:04 | #4 |
Team-BHP Support Join Date: Oct 2005 Location: Hyderabad
Posts: 5,918
Thanked: 2,652 Times
| re: Blog on Terrible accidental repair experience at VW Bhopal My God!!! Everytime I read these cases I shudder to think what the potential buyers of VAG cars keep as their plan B! These issues may crop up with any make or model. But it is the post experience narratives of shady dealerships and underhand dealings that are extremely scary! The estimates going up and down like a yo-yo. No written estimates. Shady phone calls to get these repairings completed in just 1/20th or even lesser costs without anyone being the wiser... They all point to this groups self-defeatist strategies that are working so against it. |
() Thanks |
4th November 2013, 21:56 | #5 |
Senior - BHPian Join Date: Feb 2010 Location: Goa
Posts: 1,011
Thanked: 718 Times
| re: Blog on Terrible accidental repair experience at VW Bhopal Hi SirAlec, I can understand the car getting damaged when you went over the bump. Its quite natural that the oil sump might have got a hit and oil leaked, in which case any manufacturer would deny warranty. However, how is it that the bill started inflating like a balloon? From 50K to 200K? Are they trying to club up a few other car repairs or what? How is it that the turbo got damaged when the car hit a bump? Though your car is under warranty I'd still recommend you to take it to a multi-brand service centre for a second opinion. One more point to ponder, did the engine oil indicator glow steady when the car stopped? That should be the case if you vehicle oil had leaked off. |
() Thanks |
4th November 2013, 21:56 | #6 |
BHPian Join Date: Mar 2013 Location: guwahati
Posts: 208
Thanked: 1,275 Times
| re: Blog on Terrible accidental repair experience at VW Bhopal Wow. This is just so pathetic. No words to say. The dealership guys are real crooks. Why do their estimates change so drastically and why do they deal only through phone calls? An indifferent company and dealerships manned by crooks. They must think we Indians will lap up everything they throw at us in the name of german engineering. Glad to see you taking the fight to them. You are being treated very unfairly. Its a crying shame. We are with you. Enclose a link to this page in your further emails to the VW head honchos. |
() Thanks |
4th November 2013, 23:29 | #7 |
Senior - BHPian Join Date: Aug 2013 Location: Pune
Posts: 1,007
Thanked: 2,929 Times
Infractions: 0/1 (7) | re: Blog on Terrible accidental repair experience at VW Bhopal Even if offered for free of cost i wouldn't use any Skoda/VW product ever. Probably would sell them and buy a Toyota/Honda/Nissan. This is horrifying. I have no hopes of Skoda/VW progressing in India with such pathetic dealerships in India! |
() Thanks |
5th November 2013, 00:23 | #8 |
BHPian Join Date: Jun 2008 Location: New Delhi
Posts: 69
Thanked: 86 Times
| re: Blog on Terrible accidental repair experience at VW Bhopal Oil leak and you drove, it is considered as Consequential damage and would not be covered by the insurance company. usually the BMW Secure , TATA Platinum AMC etc comes handy in such situations. Since this is a new car, and you already had issues and the oil indicator light was not functioning and you have approach(s) at the court, you would win the case and you can use this to threaten the dealership but it would have a lot of pains with delayed gains. Post on TBHP is good and now you need to make a blogger post and post it's URL along with flooding on Twitter and VW FB pages. Asking a few friends to counter post (not flood) VW FB page that due to such incident they are planning not to buy VW. This is the only sure short way to make these big corporates listen (Viral Marketing) and I have seen this working historically. One of my friend who bought a premium (by Indian standarda) Hyundai car had got the engine seized in 15 days. He had to resort to all this and guess what? Whole engine changed and that too for free. As a learning point, please take the Best AMC (if available) with Zero Dep insurance policy and a road side assistance service and have a few peaceful years of owning a vehicle. I think you have got enough hints on your next steps and i wish you luck in dealing with the company. |
() Thanks |
5th November 2013, 01:17 | #9 | ||
BANNED Join Date: Oct 2011 Location: Hyderabad
Posts: 12,350
Thanked: 21,411 Times
| re: Blog on Terrible accidental repair experience at VW Bhopal Quote:
I quote from the owners post: Quote:
The car is a lemon or VW A.S.S have changed parts like Skoda did or some such stuff and surprising part is neither of it is covered under insurance or warranty. Turbo Charger not under warranty is fishy stuff man. -------------------------------------------------------------------------------- I am in the market for a hatchback as a replacement for my Ritz VDi. I was contemplating on Swift ZDi or a VW Polo GT TDI. But after this incident and another thread with DSG failure, I back off from VW, Skoda. Maruti it is! India comes home in a Maruti - Absolutely and I vouch for it! Anurag. | ||
() Thanks |
5th November 2013, 02:44 | #10 | |
BHPian Join Date: Jun 2008 Location: New Delhi
Posts: 69
Thanked: 86 Times
| re: Blog on Terrible accidental repair experience at VW Bhopal Quote:
Oil sump (some INR 500-1000) would be covered by insurance but the same would need to be paid because of co-pay (may be this is not the correct term, but its minimum amount the person needs to pay before insurance company pays). The damage to engine due to running without oil would not be covered by insurance. The faulty oil lamp should be covered by warranty. Both VW and insurance company will wash their hands for damage to engine.This is a sorry state in india and nearly all products guarentees and warranties have the standard terms related to consequtional damages. Else I can sue the company on loss of business opurtunity for every delay due to malfunction of product or service. Just as an example, car broke down so could not reach office and lost job (or multi million dollar contract) and now car company/insurance is liable to compensate me with the same. Just substitute multi million dollar contract with engine seize in this case. The only grace for owner is that incase oil lamp was working correctly then he eould have stopped and avoided this damage and hence car company should correct the damage. Had that sensor been working fine I doubt any car company would have corrected for free (unlesd the maintenance AMC was bought) I just shared my experiance and the best way forward. Would happy to learn any other alternate way the owner chooses and is successful to get the vehicle rectified by either insurance or warranty. PS. Typed from mobile, sorry for typos and/or auto corrects by mobile. | |
() Thanks |
5th November 2013, 06:30 | #11 |
Senior - BHPian Join Date: Jun 2006 Location: Bangalore
Posts: 1,128
Thanked: 1,015 Times
| re: Blog on Terrible accidental repair experience at VW Bhopal Not good at all!! suspect the dealer has some shady deal up his sleeve. This guy should immediately have his car transferred to some dealer near where he stays and get it evaluated. It appears his car underbody hit some stone or something (I don't believe his claim that his car's underbody was "touched " by a small bump) and fuel leaked, which caused his engine to seize. Pathetic response from the RSA is just not acceptable. When will VW learn? |
() Thanks |
|
5th November 2013, 08:44 | #12 |
Senior - BHPian Join Date: Nov 2009 Location: Bhubaneswar
Posts: 1,762
Thanked: 537 Times
| re: Blog on Terrible accidental repair experience at VW Bhopal The issues that seem to have cropped up here doesnt seem to be one of poor quality parts or poor manufacturing. The incident could probably happen to anybody, and in many cases insurance and manufacturer would probably not pay up. But the problem here is not that some issue cropped up in the first place, but how the resolution of the issue was handled. The entire process is muddled, with the owner not getting any single clear picture. And to me the worst thing of it all is, how VW themselves seem to handle the situation. There seems to be no effort on their behalf towards helping out a customer. It seems like VW has no intention of helping a customer once he has taken delivery of the car. All customer care seems to be handled by the dealers or other third parties who are free to do what they like, and resort to all sorts of cheats and scams to make money. Even lazy after sales of companies like Tata and FIAT are much better than this. At least they react when you raise a complaint and make an effort to try and keep the customer happy. In this thread a Safari seems to have suffered from chronic issues which werent taken care of by Tata or its dealers. But at least Tata havnt washed their hands off the issue and have made an effort to sort the issue out amicably and to the customers benefit. VW on the other hand seems to have a "I couldnt care less" attitude towards customer care. |
(1) Thanks |
The following BHPian Thanks julupani for this useful post: | rahulsharma2008 |
5th November 2013, 09:59 | #13 | |
Senior - BHPian | re: Blog on Terrible accidental repair experience at VW Bhopal Let us all try to be objective. Oil sump is broken and any consequential damage is not covered in any normal insurance policy, unless one opts for a policy with coverage for special instances like OIL sump damage and Hydro Lock. No blame on VW here. The initial estimate of Rs 20,000 is OK. Initial estimate is never accurate, it can go higher or lower. No problem here too. The oil indicator is faulty, how was this conclusion arrived at ? Quote:
VW Customer care didn't work as expected. VW is at fault here. The customer should have been pro-active in moving the car to the destination Bangalore or to any other dealer., as soon as he smelled trouble. All big brand names need heavy investments to open a dealership. It is often the case that people with deep pockets and undisclosed sources of income bid and win the dealership. They care a zilch about customer service. It is a case of dealer being murky, VW has to take lesson or two on how MARUTI handles the dealers. I dont think we should give too much weight to the claim that they may be exchanging parts. There is no proof, what so ever. Mods please update the thread, to reflect the true picture and to remove any anti VW bias. | |
(3) Thanks |
The following 3 BHPians Thank F150 for this useful post: | androdev, ninjatalli, vb-saan |
5th November 2013, 11:37 | #14 | |
BHPian Join Date: Aug 2011 Location: Crazy-gaon, NCR
Posts: 376
Thanked: 312 Times
| re: Blog on Terrible accidental repair experience at VW Bhopal Quote:
A poor guy is stuck in a different city with a faulty new car and he is doing his bit, the only bit one is told to do in such situations and that is to take the car to an Authorised Service Center, over there those guys rip him a new one. At least he knows some people who speak on his behalf and maybe get things moving again, so to buy a VW car one should be connected. Even now the poor guy has no respite but to go to the courts, an unpleasant thing in its own right. And the dealer is an extension of the company itself isn't it? So if the dealer is wrong and the company does not do anything arent they equally responsible. I agree there are people who have got good service from VW but looks like that is an exception, the rule being clearly that after you buy our car you are pretty much on your own. Last edited by GTO : 5th November 2013 at 13:17. Reason: Please quote ONLY the relevant bits of a post. Quoting a full, long post inconveniences our mobile readers. | |
(1) Thanks |
The following BHPian Thanks eq24 for this useful post: | Max |
5th November 2013, 11:40 | #15 | ||
Team-BHP Support Join Date: Feb 2010 Location: S'pore/Thrissur
Posts: 7,262
Thanked: 12,349 Times
| re: Blog on Terrible accidental repair experience at VW Bhopal Saw an old thread referring to the same dealer, probably a different city. http://www.team-bhp.com/forum/indian...tomobiles.html Unless manufacturers impose some stringent screening in dealership selection, these issues will continue to happen. And in many cases, a dispute with a dealer may prove costly for the manufacturer due to the monopoly (of the dealer) across various cities. Quote:
Quote:
Related thread: http://www.team-bhp.com/forum/indian...placement.html | ||
() Thanks |