Awful experience with Jai Auto, Skoda Dealer in New Delhi MY EXPERIENCE WITH DISHONEST SKODA DEALER.
Does the title surprise you? I am afraid not. Well, after reading about the numerous incidents of fellow BHPian’s with Skoda, I gathered much courage to go ahead with the brand as I was completely sold over the Rapid.
Please note the car was to be bought by my uncle and I was helping with the purchase.
Now, let’s begin - The hunt for a new car was gaining pace as our old car Maruti Esteem was proving to be heavy on the pocket with its maintenance expenses. My uncle from the very beginning was interested in Skoda Rapid as he found the car to be the best in that segment as per his needs. Now as soon as he told me about his interest in purchasing a Skoda I replied – DON’T BUY IT! He said why? I told him the car is great without doubt but you can only pray to God for a good after sales experience. He accepted my concern but still insisted on sticking with the brand as he loved the Skoda Rapid.
So, now the turn to visit dealerships came and we went to the nearest one to our home – THE JAI AUTO located in Bhikaji Cama Place. As with the discounts on previous year models we had made up our mind to go with the previous year model. We wanted the top of the line Elegance as it was the only model which came with 2 Air Bags. I would like to thank T-BHP - As before safety was never really a concern for us. But the BHP community made me aware and we decided not to skip any of the safety features. We wanted the white colour and asked if the same was available. He said YES and after test driving the car and negotiating for discounts we agreed and paid for the booking. Please note my uncle wanted the car with old Skoda logo and so the salesman told us he would confirm in the morning if it’s available or not.
GET READY FOR THE FIRST SHOCK - We got a call in the morning only for us to know that Elegance in white colour is not available and the car that was in the stockyard which the dealer assumed to be the top model was actually the Ambition + model. It was somewhat disappointing as initially it had been confirmed to us that the white colour was available but this incident was not a deal breaker. So we enquired about other colours and we got option of silver and black. Considering the maintenance effort required with black we decided to go for silver. For this we got additional Rs 5,000 discount as we insisted for compensation for the mistake made by him. Everything went ok and the dealer made a commitment to deliver the car next day. Took the VIN number of the car and we all came home happily.
JAI AUTO IS A FRAUD - We got home and I thought let’s check out the VIN.
I WAS DUMBSTRUCK!! On decoding the VIN I found out the car was manufactured in OCTOBER 2012. Shocked at the result for a moment I was not able to believe my eyes so therefore I rang up the dealer to confirm the VIN again. Confirmed it twice over the phone and the VIN indeed turned out to be of the car manufactured in OCTOBER 2012. I rang up my uncle and told him about the same. He too felt very disappointed and told me to wait for today as he wanted me to confirm the VIN for the final time by looking at the VIN sticker on the car. But the joy of owning a brand new car was already over and trust in the brand took a deep hit. Please note the booking amount had already been made and the invoice was made on 2013 manufactured car. Just goes to show how these people can lie on your face.
THE DAY OF SHAME AND NOT EVEN A SORRY BY THE SALES TEAM AT JAI AUTO
So at about 3:30 today we went to the dealership to check out the car as my uncle had still not seen the car in person. We decided not to make any noise about the FRAUD these people were trying to commit before I could confirm the VIN number from the sticker on the car itself. Entered the room where they had kept the car and I straight away looked at the windshield and realized the WORST FEARS had come TRUE. Indeed the car was manufactured in OCTOBER 2012. I conveyed it to my uncle standing next to me and then he told the sales guy that the vehicle is manufactured in 2012. His first response was – No Sir, it is manufactured in 2013. I laughed and told him to decode the VIN for me. At this he said he will confirm from his senior if it is indeed a 2012 manufactured car. I mean what? You made the booking for 2103 model and now you are telling me you are unsure? At this point we realized the entire team was taking us for a ride. I actually loved the look on this guy’s face he was shocked and did not even look me in the eye while talking.
So furious as we were, we went back from the yard room to the dealership to see what MR PUNEET ANAND had to say. Punnet is the one who looks after all the dealerships of JAI AUTO and he is the biggest culprit in this mess.
When we sat to talk this guy started by saying – Sir, what happened? We are giving you a 2013 model. I said prove it. Having nothing to say in his defence this guy went mad and started to tell VIN is not how manufacturing date is determined and told us everything from insurance to invoice would be done on 2013 model. This is exactly what he said and one wonders what kind of dealers these people are as they can even take the insurance company for a ride and give incorrect details.
Mr Punnet all of a sudden was ready to offer us a 2013 manufactured car but not once did he accept his mistake and no one from the sales team said Sorry. And moreover when my uncle started to write the letter of cancellation I asked Puneet – How can you prove the car is manufactured in 2013 and not 2012? Look at this guy’s reply – Why should I bother to tell you that when you are not buying the car? And this guy did not have any guilt and not ready to accept that he was wrong. Gave the cancellation letter and walked out of the showroom realizing the disaster from which we had been saved. All is well if it ends well.
Skoda your cars are great but the people who manage your brand are insensitive and incompetent. If you ask me I would say what happened with me is Daylight robbery.
At the end its all thanks to the whole BHP community for making the average Indian car buyer like me that much more aware and thanks for saving me and my uncle from buying the wrong car. Without the effort of Moderators and members I might have gone for the car.
Please find below the address of the dealership
JAI AUTO
No 1 - 5 Office No 18 / 19 Lower Ground Floor, Bhikaji Cama Place, South Delhi, New Delhi |