VW Passat - Dealer says injectors changed, then retracts. What's happening?

thecarguy · 19th April 2014, 10:27

Hi,

I have a 2008 Volkswagen Passat TDI Highline DSG. I had given the car to the dealer for the regular 75,000km service. I was told by the dealer that the injectors of the car had to be replaced, as the car was recalled by Volkswagen. The car was returned a few days later with a document clearly stating that the injectors of the car were replaced under the recall. On the 16th of April I sent the car to the dealer as I had troubles with the electric seat. He told me that the injectors had not been changed in the previous service and the job was still pending! How can we trust such dealers with our cars? What if it had been a safety related recall? Such lies and fake documents are not expected from so called PROFESSIONALS. I willingly pay all the expensive service costs, and in return I get lies? I will never buy a car of German make.

GTO · 21st April 2014, 12:33

Can you please name the dealer as well? Shocking as to how carelessly they handle such a major job.

thecarguy · 21st April 2014, 15:16

Volkswagen Gurgaon Dhingra Automobiles

f1dotcom · 27th April 2014, 02:06

thecarguy:

Step 1: Call the call centre and register a complaint and follow it up with an email as well.

Step 2: Ensure that you have the Area Service Manager talk to you and have him resolve the issue to your satisfaction

Step 3: If you are willing, get the injectors replaced in front of you. This should not take more than 2-3 hours.

I would highly recommend getting them changed in front of you to give you peace of mind.

19th April 2014, 10:27	#1
thecarguy BHPian Join Date: Jan 2014 Location: Seattle, WA Posts: 46 Thanked: 247 Times	VW Passat - Dealer says injectors changed, then retracts. What's happening? Hi, I have a 2008 Volkswagen Passat TDI Highline DSG. I had given the car to the dealer for the regular 75,000km service. I was told by the dealer that the injectors of the car had to be replaced, as the car was recalled by Volkswagen. The car was returned a few days later with a document clearly stating that the injectors of the car were replaced under the recall. On the 16th of April I sent the car to the dealer as I had troubles with the electric seat. He told me that the injectors had not been changed in the previous service and the job was still pending! How can we trust such dealers with our cars? What if it had been a safety related recall? Such lies and fake documents are not expected from so called PROFESSIONALS. I willingly pay all the expensive service costs, and in return I get lies? I will never buy a car of German make.
	(2) Thanks

21st April 2014, 12:33	#2
GTO Team-BHP Support Join Date: Feb 2004 Location: Bombay Posts: 70,512 Thanked: 300,691 Times View My Garage	Re: VW Passat - Dealer says injectors changed, then retracts. What's happening? Can you please name the dealer as well? Shocking as to how carelessly they handle such a major job.
	(1) Thanks

21st April 2014, 15:16	#3
thecarguy BHPian Join Date: Jan 2014 Location: Seattle, WA Posts: 46 Thanked: 247 Times	Re: VW Passat - Dealer says injectors changed, then retracts. What's happening? Volkswagen Gurgaon Dhingra Automobiles
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27th April 2014, 02:06	#4
f1dotcom BHPian Join Date: Apr 2014 Location: Garden State Posts: 49 Thanked: 18 Times	Re: VW Passat - Dealer says injectors changed, then retracts. What's happening? thecarguy: Step 1: Call the call centre and register a complaint and follow it up with an email as well. Step 2: Ensure that you have the Area Service Manager talk to you and have him resolve the issue to your satisfaction Step 3: If you are willing, get the injectors replaced in front of you. This should not take more than 2-3 hours. I would highly recommend getting them changed in front of you to give you peace of mind.
	(1) Thanks