BMW Infinity Worli - Truly incredible service I'm so very, VERY pleased at the service @ Infinity Cars Worli.
Excuse the wall of text, but I feel it's important to specify every little detail so the whole picture comes together well.
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20th/21st October - Called Infinity Malad to inquire about purchasing a Demo 520d from them, was quoted 45L. I said okay, and the chap over the phone piped up and told me they were running discounts of 10L on new cars. Now, Malad is way too far for me, so I thanked the gentleman and told him I'd be contacting Worli. He sounded happy enough.
22nd October - Called Worli to inquire about their discounts, offers, and when a TD can be arranged. My guy was called "Pratamesh". Ask for him, top notch salesman. He offered to bring the car down to my place on Friday, and we locked it in.
24th October - TD Car and Pratamesh show up 5 minutes early. I appreciated his punctuality very much, as I had back-to-back appointments the same day. TD went well, he explained the features, the differences between the Modern Line and Luxury Line, and about the BSI (Now called RI) and BMW Assure Packages. No stumbling or bumbling when I asked questions. Pleasant and chirpy. Non-intrusive and definitely not over-eager. Great stuff. He let me have the car for however long I wanted. I drove her from Bandra to Worli, and back to Bandra again.
I invited him upstairs so we could talk numbers. We finally came to 57.25L OTR for an Imperial Blue 520d, w/ BSI + BMW Assure. I was transparent and said I'd check with Navnit before committing further. He seemed perfectly fine with that, which I appreciate. The thing I appreciated the most was the lack of "pushy-ness". Always quick to respond to phone calls, but never pushing me to lock in the car ASAP. The best part? He brought the car down to me on this particular day because it was convenient to me. I had no idea it was his day off.
25th October - Went to Navnit. Bad experience, bad idea. They didn't "offer" anything, but told me they'd have to check with their upper management to approve any figure. Pushing hard for a booking amount on the spot. Left and immediately called Pratamesh. Told him I'd lock it in right away @ 55L. He countered with 56L, and I pulled the trigger. (There's a whole saga about Imperial blue that you'll find in my ownership thread, when I do make one..)
26th October - Pratamesh offered to send someone out to my place to collect the cheque and finalize the paperwork. I declined, it was a Sunday and Mom wanted to get out of the house.
We got to the showroom at our own time, and was immediately greeted by Deepak, as Pratamesh was out (informed about in advance). He was clued up about our offer and car, which was pleasant. Mom saw the silver 520d which was sitting on the showroom floor. I think she took a liking to the lighter colors at that point.. We got down to talking, and was in the process of finalizing the car when Mom got a bit indecisive about the interior. All credits to Deepak, he went out of his way to show us every interior he could.
He brought us over to the showroom car, explained the trim and interior options, then brought us down to the pre-owned section to see another interior color/trim. We then went out to the demo car to see the third interior color/trim, and the final icing on the cake was when he called for the Nariman Point demo car so we could see the final Interior/Trim. What absolutely excellent service. The Nariman Point car arrived in about 20 minutes, during which he sat with me in the Worli Showroom car, explaining the BMW Live and BMW Connected Apps for my phone.
When the car finally turned up, we had a look, and settled on the interior/trim combination.
Next problem! We became slightly indecisive about the exterior color. We had two options available to us for a 31st delivery, Black Sapphire Metallic and Imperial Blue. There was an Imperial Blue car sitting in the pre-owned section, blocked by some 2 other cars. "Not a problem" he says! Tells us to wait upstairs as he goes down and proceeds to pull out the vehicle so we could see the color in the light of day.
Finally settled on Imperial Blue, sat down, finished the paperwork with ease, and now we collect our new baby on the 31st.
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I am truly and genuinely touched by the lengths these two gentlemen have gone through to sell us the vehicle. They were interested, and had just the right amount of enthusiasm.. Never pushy and always responsive. I am not the easiest customer at the best of times, but I was handled with absolute respect and never with a frown.
Sure, Navnit phoned back and said they'd give me the same car for 1L off, but I declined. I wanted to give my business to Infinity. They've earned it.
If you go hunting for a new BMW, contact Infinity Worli, and ask for either Pratamesh or Deepak, you won't regret it. |