Service Report - Green Tracks / Javali Motors, Bangalore - for Fiat Palio After hearing lots of positive feedback about Green Tracks / Javali Motors, I decided to check it out myself and so did my 13000 Service at Green Tracks, Bangalore on Sep-9 (Sat):
10 AM: Thanks to the precise directions by Bijoy, could easily locate Green Tracks / Javali Motors @ Hosur Road.
Took the Car inside the Workshop & as soon as I opened the doors, a Service Advisor came towards me, forgot his name (he wears specs), I told him it is just the 13K Routine Service. So he starts filling in the Job card. Later, Mr.Prasad also joined him, He asked me any complaints? Only one - Rattling noise from the rear doors. Asked him not to change the Engine oil & Filter, since I had changed them just 4000kms back. Also, I had bought a copy of Service Checklist for 15000 kms. Gave it to him & told him just adhere to this checklist.
Asked him when I can collect the Car. He told me he will give me call at 4 PM and tell me the status.
The Workshop was quite spacious, neat & clean, one side was for Fiat cars & other side for other brands.
It looked like a decent well maintained Workshop.
Just then, a well dressed elderly gentlmen meets me, he was Mr. Kulkarni (Workshop Manager). A long conversation starts between us about Fiat India, Service issues, erstwhile Sundaram motors etc.....
He took me around the workshop, showed me the all the facilites, equipments, Paint booth, Spares room etc....
Took me to his cabin, asked me for a Tea, and the conversation continues....
Asked him specifically, whether Green Tracks is Fiat authorized Service center, he said currently it is not, it is a multi-brand S C, but they do Warranty service for Fiat Cars sold by Javali Motors, Bangalore and will do paid Service for all Fiat cars. He also said getting spares is not a problem, they get it from Javali, Hubli.
Finally, I leave the Workshop with much content, knowing that my baby is in safe hands.
Evening, waited for their call till 4:30 PM, no signs of any call, so I decided call them & check the status.
They told me my Car has gone for a Wash, will be ready by 5:30PM.
So I reach the Wokshop at 5:45 PM, one young guy (who had worked at Sundaram) forgot his name, he is the Service Incharge, told me that Car is being vacuum cleaned & will be ready in 10 mins.
Meanwhile, he showed me the Bill and the breakup.
General checkup: 150.00
Wheel Alignment: 250.00
Full Washing: 250.00
Four Wheel Brake cleaning: 300.00
Emission Test: 50.00
I guess the charges were reasonable, paid the amount & took the delivery.
The Car looked sparkling new, opened the bonnet & casually checked if everthing is fine.
I got inside, saw 2 - 3 streaks of grease on the seat covers (that was the only negative I found in their service).
Called the Service Incharge, showed him the same, told him next time they shud put some plastic or something before servicing the Car. He said than normally they do that, not sure how it happenend on my car....
He assured me he will remove & clean the Seat covers when I go next time.
Once I drove the Car, I could feel the difference, the Car was real smooth and pickup was much better.
It was fun to drive & rip the car now.
Also the rattling noise from the rear doors had reduced by 90%.
I will rate Green Tracks with 9/10, for their Professionalism and Quality of Service. No doubt, I will be going there henceforth.... |