VW dealership (Apple Auto, Bangalore) over-invoices. Refunds difference in cash Guys,
So I gave my car for repairs at VW Whitefield (Apple Auto) on ORR / Mahadevapura, Bangalore.
Much ado later, the final estimate came to 56k.
But when I went to pick up the car, they charged my card 59k.
When I asked them to justify the difference, they refused initially to check the bill line by line. When I insisted, they took the bill away, came back 10 mins later saying there was an error and that an item had been double billed. Just a human error. - Upto which point, no alarms bells went off cause its entirely reasonable to make mistakes I suppose.
But what happened next convinced me that this was deliberate:
First I was told the credit will take 3 days.
When I insisted that the difference be refunded immediately, the SA went upstairs to speak with his bodyshop manager. He then says "Dont worry sir, we ll sort it out", insists I walk to the car for a "test drive to check the repairs are satisfactory" and once I'm seated in the car, hands me the differential amount as cash. When I asked him why all this hush hush, he says "please sir, my job will be at risk".
If it was just a mistake, why couldnt the job card be reopened, the refund be issued against my credit card, and the revised bill given to me? When I posed this qus to him, he had no answer. All I know is that he or his manager had given me their money from their own pocket.
Subsequently, I write to the MD of Apple Auto. The GM then calls me and says they cross checked, that it was a 'data entry error' and that the the SA had given me cash on the instruction of the bodyshop manager. When I write back asking for proof that this is a one off instance (show me the job card where the engineer has done a double entry in requisitioning for the same item twice + explain why the whole thing was handled like a bad B grade bollywood movie), he says "we're a very reputable company, the Dealer management system is foolproof and we don't appreciate your intimidating mail"
WHAT THE?!!!! After that, not a peep out of them.
Just thought I should share this experience with fellow BHP'ians. I was the first to write a glowing review about Apple Auto 2 years ago but my goodness, how the times have changed.
Based on their customer service and attitude, they'd be the last dealership on earth I'd go to. Suffice to say if they were on fire and I had a bucket of water by my side, I'd happily drink the water and watch them burn. |