Re: Substandard service & cheating by MASS, Fortpoint Automotive @ Thane Update 04 Sep 2017
I did get a few phone calls from representatives of MSIL and Fortpoint automotive Ltd. It was really heart warming at least to hear from the VP of Fortpoint, who, though says can't do much in this case, but was more than willing to accept the mistake and tried to find out the root cause of the mistake. As per him there was no information or circular issued by MSIL in this regard, and even they(Fortpoint) got to know about this after I raised a complaint.
MSIL is not willing to give it in writing that they have designed the throttle body of the Swift petrol in such a way that if the seal ring gets damaged, the whole throttle body needs replacement. Even a mention about the service letter/circular was a cover up as no such thing exists. A senior person from MSIL even went on to say that for my car in particular, this part is not serviceable. I asked him how is that possible, it must be either a batch of cars or all the cars produced after some date. I asked him to provide some information mentioning the same, for which he immediately replied, why are you worried about other cars, I can guarantee that it is not applicable to your car .
I did argue with them as to how can MSIL design a product where in changing a part that costs just INR 300 is completely given a miss and the designers want the customer to replace the whole assembly which costs around INR 10K.
There was another argument as "what if the technician at MASS damages the seal ring while servicing the throttle body", how will the customer be able to prove that it was the fault of the MASS technician. In every such case the MASS will either cover up and let the symptoms develop later or will say that when they opened the throttle body they found the seal to be damaged, which means in every such case the customer will have to pay a hefty amount for no fault on his part.
As per Fortpoint representative, "No. "6" which is the throttle body gasket and labelled with a X meaning NOT to be re-used" is not available separately.
MSIL is in denial mode and are not willing to provide any concrete information in writing. Mails and phone calls to MSIL remain unanswered since 03 Sep 2017.
I still have hopes that MSIL might provide proper information.
Regards. |