KAPICO Delivery goof up

Surprise · 24th November 2006, 15:29

A friend of mine booked Maruti Swift Vxi with Maruti dealer KAPICO in Chennai. Necessary forms got signed from him & loan was processed through HDFC.

He had requested Kapico to deliver the car to his residence. Car came at 21.30 hrs driven by a driver alone. Driver is keen to clear off thing quick & wanted to make back to his home asap. My friend was shocked on seeing the LXI badge on the reverse. Driver promptly said he job is to deliver the car and get the delivery papers signed.

A Sales represetative was contacted for clarification & was told that order was given only for LXI. My friend refused to sign the delivery papers & he was requested to keep the car at this parking.

Next day my friend contaced HDFC bank on the loan allotment amount & it was for VXI. Kapico sales manager spoke to my friend to convince him to go with LXI. When nothing materialized, they said the form was filled for only LXI and nothing could be done on that.

They offered to fix all the features of VXI on the Lxi version (power windows, fog lamps, head rest etc etc) but at cost. My friend got fed up as already he wasted one full day on this issue & almost slipping to give up the issue

SO GUYS PLEASE ENSURE YOU FILL ALL THE DETAILS ON THE ORDER FORM. DO NOT JUST SIGN ON THE BLANK FORM AND GIVE IT.

Mistakes on oversight can happen.

finneyp · 24th November 2006, 15:38

Thatz not a mistake, but deliberate manipulation by Kapico!Ask your friend to take them to task & ensure they take back the Lxi and deliver a new Vxi.It is high time we stop this dealers playing nonsense with customers!

Revvhead · 24th November 2006, 20:42

Dude, why did he accept it. they are brow bearting him into it

Its probably too late now, but simply issue a Stop Cheque and ask them to take the car back
at least complain to maruti

revvhed · 25th November 2006, 09:53

i'm aghast .. why would anyone fork out the money for a VXi and then settle for an LXi .. i'd have brought the dealership down and taken them to consumer court .. i hate this high handedness of the dealers .. your friend should never have accepted the car at all .. not even to park overnight .. and yes .. Maruti Udyog should definately hear of this

rr_zen · 5th December 2006, 03:44

Well, the best thing your friend could have done is just refuse to accept it and ask the loan to be recalled in case the car was not registered. I would prefer to call this sheer ignorance rather than oversight. Just because Swift is a good car that sells well, one cant force something onto a customer for no fault of his. Urge your friend to file a suit with the consumer court. The least that we can do is by publicising this to all Chennaites so that they be wary of Kapico. The best part is that Kapico is the latest entrant into the Maruti dealer space in Chennai.

pugram · 5th December 2006, 07:41

Just not able to comprehend how LXi got booked instead of VXi.

What about the evidence. The cheque / draft that you gave for the VXi. That should be a clear indicator of what was booked.

You have the right to take them to the consumer court. Do it buddy ?

24th November 2006, 15:29	#1
Surprise Senior - BHPian Join Date: Feb 2005 Location: Chennai Posts: 2,523 Thanked: 454 Times	KAPICO Delivery goof up A friend of mine booked Maruti Swift Vxi with Maruti dealer KAPICO in Chennai. Necessary forms got signed from him & loan was processed through HDFC. He had requested Kapico to deliver the car to his residence. Car came at 21.30 hrs driven by a driver alone. Driver is keen to clear off thing quick & wanted to make back to his home asap. My friend was shocked on seeing the LXI badge on the reverse. Driver promptly said he job is to deliver the car and get the delivery papers signed. A Sales represetative was contacted for clarification & was told that order was given only for LXI. My friend refused to sign the delivery papers & he was requested to keep the car at this parking. Next day my friend contaced HDFC bank on the loan allotment amount & it was for VXI. Kapico sales manager spoke to my friend to convince him to go with LXI. When nothing materialized, they said the form was filled for only LXI and nothing could be done on that. They offered to fix all the features of VXI on the Lxi version (power windows, fog lamps, head rest etc etc) but at cost. My friend got fed up as already he wasted one full day on this issue & almost slipping to give up the issue SO GUYS PLEASE ENSURE YOU FILL ALL THE DETAILS ON THE ORDER FORM. DO NOT JUST SIGN ON THE BLANK FORM AND GIVE IT. Mistakes on oversight can happen.
	() Thanks

24th November 2006, 15:38	#2
finneyp Senior - BHPian Join Date: Dec 2005 Location: Bangalore Posts: 2,716 Thanked: 319 Times View My Garage	Thatz not a mistake, but deliberate manipulation by Kapico!Ask your friend to take them to task & ensure they take back the Lxi and deliver a new Vxi.It is high time we stop this dealers playing nonsense with customers!
	() Thanks

24th November 2006, 20:42	#3
Revvhead BHPian Join Date: Apr 2005 Location: Bombay Posts: 450 Thanked: 20 Times View My Garage	Dude, why did he accept it. they are brow bearting him into it Its probably too late now, but simply issue a Stop Cheque and ask them to take the car back at least complain to maruti
	() Thanks

25th November 2006, 09:53	#4
revvhed BHPian Join Date: Feb 2005 Location: Mumbai Posts: 184 Thanked: 30 Times	i'm aghast .. why would anyone fork out the money for a VXi and then settle for an LXi .. i'd have brought the dealership down and taken them to consumer court .. i hate this high handedness of the dealers .. your friend should never have accepted the car at all .. not even to park overnight .. and yes .. Maruti Udyog should definately hear of this
	() Thanks

5th December 2006, 03:44	#5
rr_zen Senior - BHPian Join Date: Sep 2006 Location: Chennai, India Posts: 1,799 Thanked: 400 Times View My Garage	Well, the best thing your friend could have done is just refuse to accept it and ask the loan to be recalled in case the car was not registered. I would prefer to call this sheer ignorance rather than oversight. Just because Swift is a good car that sells well, one cant force something onto a customer for no fault of his. Urge your friend to file a suit with the consumer court. The least that we can do is by publicising this to all Chennaites so that they be wary of Kapico. The best part is that Kapico is the latest entrant into the Maruti dealer space in Chennai.
	() Thanks

5th December 2006, 07:41	#6
pugram BHPian Join Date: Mar 2006 Location: Chennai Posts: 400 Thanked: 206 Times	Just not able to comprehend how LXi got booked instead of VXi. What about the evidence. The cheque / draft that you gave for the VXi. That should be a clear indicator of what was booked. You have the right to take them to the consumer court. Do it buddy ?
	() Thanks