Re: Man buys Skoda Rapid Black edition; Vinayak Skoda sells him a fake ed converted from a regular R Okay BHPians , Here is the update from what happened at Mumbai :
Firstly to begin with, I was not travelling alone but I had a fellow companion who also has been fighting against Vinayak Skoda for his due justice, To brief about his issue, He basically is an Architect by profession and practices end-to-end delivery of projects and was accorded with a contract to complete Vinayak Skoda's latest service facility near Mahadevapura, Bangalore. As per standards, his company has successfully executed the project and has handed it over about 8 Months ago, the facility is operational as of now but his company still needs to receive around Rs. 1 crore and upwards as final payment and Vinayak Skoda is apparently not ready to settle his bills.
So, we(me and the Architect) were in touch for quite sometime and we finally got appointments with Skoda management to have a discussion with them on 16th of January 2019 at 5:00 PM. On 16th of January 2019 :
I met Mr. Vibhu Hajela who is the Head of Customer Experience Team and Mr. Amit Dhingra who is National Customer Care Head and had quite lengthy discussion where a lot of things came as surprise to Mr. Vibhu and Mr. Amit when we opened their eyes to the assorted unethical practices followed by their dealer in Bangalore where the Dealer is cheating customers, Government authorities such as RTA/RTO, IT, GST, etc.. also Skoda and few more vendors who have worked with Vinayak Skoda, they were at startled when they were made to understand the various deeds of their dealer.
While the discussion was continued, the respective Skoda employees told me that the present offer made to me (just the replacement of car) is the best they can push for, With a straight face I told them 'thanks for your support and I would insist on meeting Mr. Zac Hollis as he's at level higher and he could definitely offer a better solution' to me that's when another closed door was opened, and Mr. Vibhu and Amit ensured I couldn't meet Mr. Zac Hollis on the same day despite him being just a door/cabin away (he was sitting right opposite to where we had our discussion and I could literally see him in the next glass cabin) I was later made aware that Mr. Zac Hollis who is the Director for Sales & Marketing (who has replaced Ashutosh Dixit) is still not aware of my case, despite taking over such a responsible position about 75 days ago and this clearly shows that he's kept in dark and the employees don't update their boss in India.
Post the discussion, I had made it clear to them that just accepting a replacement car will not happen and they would have to meet my other requirements as well if they need a settlement to happen.
On the next morning, that is 17th of January 2019 : I again went back to their office and clearly told the front desk person to raise a request to meet Mr. Zac Hollis but I do not know what kind of request was raised, to my surprise Mr. Vibhu Hajela walks out to the lounge where I was seated and informs me that Mr. Zac Hollis is busy in preparation for their annual conference that was scheduled on 18th, 19th & 20th of January 2019 and Mr. Zac would not be able to meet me. Upon persisting that I just need 10 minutes of Zac's time and I'm ready to wait the entire day or catch him during the lunch break as well, he still bluntly made sure that also could not be arranged and asked me if Mr. Zac also gives you the same solution, will you travel to Czech Republic next ? I clearly said a Yes, "If your boss doesn't give the desired solution then I'm ready to travel to even Czech Republic and if needed even go upto Head of Volkswagen group too" after seeing my never give-up attitude and upon lot of insisting and not just walking away after hearing negative reply from Mr. Vibhu Hajela, he connected me to Zac's secretary to have a word, Ms. Rovina Fernandes later conveyed it to me that a possible/earliest appointment with Mr. Zac Hollis would be around February 1st week as per his schedule.
As per a mail dated 17th of January 2019, Mr. Vibhu Hajela has stated "As explained, we are currently in a preparation mode for our internal conference and as such Mr. Hollis is preoccupied with his prior commitments and engagements.
Needless to mention, he shall be appraised of the latest developments – including the offer made to you under consideration.
We shall reconnect after the 21st of Jan as discussed to take our discussions forward."
And today, 21st of January 2019, I have written to Ms. Rovina Fernandes asking her to give me a direct route of contact to Mr. Zac Hollis and also requested her to schedule a meeting with Mr. Zac Hollis at the earliest.
She promptly replied to me over an SMS saying she would revert back to me by tomorrow as she's not in office today when I'd dropped her an SMS to check for my e-mail and do the needful.
Also, from my above statement, "Dealer is cheating customers, Government authorities such as RTA/RTO, IT, GST, etc.. also Skoda and few more vendors" I have sufficient records to prove this and also this was written in detail to the top management of Skoda when I had initiated a mail-trail dated 28th of October 2018.
So, I would ask BHPians if they need more details of how this is taking place , then I would be happy to share the needful information which could benefit most car owners who have bought cars from Vinayak Skoda in Bangalore, where the possibility is they could reclaim a few thousands to lakhs of rupees.
But, I would only be able to share the detailed information over the weekend as I might have hectic week at work and if TEAM BHP permits the same.
Last edited by ajmat : 21st January 2019 at 15:24.
Reason: minor typo
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