re: Video: Fake service done on my Baleno RS by Mandovi Motors! Although I may be the odd one out , but I am someone who has never liked the way Maruti Suzuki service stations do operate. I won't name it, but we ourselves have been into this business (MSIL itself) under a partnership and I am quite aware of how it all works, and unfortunately, it is Maruti itself where we have most arrogant service staff and most ignorant ones too at times.
These guys have offered the customer a lot of corrections and assurance, but actually it is all because things have turned ugly for them, else their concern is all fake.
In my opinion, it is important to let MSIL higher ups take a note and a very strict action against this particular service stations as well as all others where the service advisers do take a lot of advantage of this trust and give the benefits to their friends and relatives, just as yaari dosti. One Incident Worth Sharing:
Once again I won't call for the name but this is how it went.
Brand new Swift DZire VDi of a friend went in for an insurance claim, basically a motorcycle hit that caused damage to front bumper and grille. After 3 days the car returns back (When we inspected on day 2, the bonnet was absolutely fine and stock) and when we did a close inspection, we discovered that the bonnet of the car is changed. Changed is fine but it isn't the factory fitted one or any new one, but an older bonnet (with slight flexing marks) which was probably picked from a bit older car.
We went back to the service station and made a scene there (many guys), very soon it was clear that the service adviser had just did some yaari-dosti (friendly favor) to a customer or probably friend of his, and replaced his bonnet with the one on our car and was selling us the reasoning that "sir bonnet was not aligning (why the hell, it was well aligned with both quarter panels and wasn't hit by anything) and hence was replaced. The service center painting is never as good as factory painting and hence, the bonnet is not as good as the OEM one. Our favorite part:
Once it was clear to the service adviser that he has been caught, the offer he gave to us was: "Sir, itni gaadi khadi hain, jis ka keh doge uska laga dunga" (Sir, so many cars are parked, whichever one you choose, I will put its bonnet on your car)
Well, we returned home with a new bonnet that day, but I, personally just don't trust these guys at all. Their repair jobs are normally shoddy (especially, when it comes to accidental repair jobs) and the immense pressure their service advisers normally work under, due to large number of cars, this story can be digested.
But yes, I have seen these guys replace parts from cars in the ones of theirs or their friends. I have seen them avoid warranty of something to a customer but honoring the same to their friends or relatives. Although, the one mentioned in this thread is a new low, but there have been incidents where they even put normal mineral oil in the cars and bill it under synthetic/semi-synthetic. One more, and this time I will mention the name too:
I was at Shakumbhari motors, Haridwar regarding some warranty replacement on a Ritz. Since I had to visit the SIDCUL, I inquired about the courtesy/loaner car, if any. Now there is this girl who told me that the car is available.
I asked her about the policy of theirs, if they have any, before handing me the car (you never know, maybe they drop a bomb later). Now this girl blatantly tells me "kya policy, aapko gaadi chahiye ya policy? Leni hai gaadi toh le lo (what policy? you need the car or the policy? If you want the car, just take it)", and the car they gave to me was a shabby old Zen which literally had nothing working well in it. I mean, this car was in such a condition that I didn't even bother to take it far, just parked it 1 km away at a friend's place and took his car for the work. On the contrary, I have had a decent experience with the likes of Tata and Mahindra, they not only did pay respect, but also made sure that even with all my nagging, they send me back home satisfied. Toyota is the one which has won over me, they have even gone out of the way and their men once worked till 9 pm at night for me, just because I requested in the evening that I need any of my two cars admitted with them for an emergency.
Last edited by VKumar : 16th October 2017 at 00:06.
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