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Old 31st October 2017, 22:53   #1
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Default Pune: Viraaj Skoda shuts down

Dear All,

I want to update you that Viraaj Skoda, Wagholi, has been closed. This center was the most conveniently located for Skoda customers in north east parts of Pune.

There was no communication sent out to customers about this closure.

We are already at the mercy of only one dealer in Pune. Now skoda customers in North Pune have to travel all the way to Shivajinagar or Baner and compete with Pune City customers for appointments to get Skoda service support.

I chose Skoda over VW during the purchase decision, due to close proximity of service center.

I think this is not a good sign, for the things to come.
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Old 1st November 2017, 09:03   #2
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Default re: Pune: Viraaj Skoda shuts down

I heard that Viraaj Skoda owners are in a financial crunch. If I am not mistaken, they also owned Sai Sakshi Ford near Bhumkar Chowk on Pune - Bangalore highway. The Ford dealership packed up as well. Sometime ago when my brother was looking for a car, we paid Viraaj Skoda in Baner a visit and their sales staff seemed totally demotivated to even show us the car. Very unprofessionally dressed as well when compared to other European marquees like VW, BMW, etc.

Skoda sales aren't anything to write home about. In such a scenario cutting your losses seems at a dealer level seems to be a sensible decision.
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Old 1st November 2017, 10:13   #3
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Default re: Pune: Viraaj Skoda shuts down

With recently launched products like the Kodiaq & vRS - and the upcoming Karoq - maybe they should have waited a bit longer to see how things pan out?

Sucks because this was one of the rare Skoda dealerships with generally positive reviews from BHPians (related search).
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Old 1st November 2017, 12:12   #4
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Default re: Pune: Viraaj Skoda shuts down

Just called up Viraaj Skoda Shivajinagar for servicing appointment for my 8 years old Laura. Appointments available starting next Monday (6th Nov), I booked Tue (7 Nov) morning, 1st slot. I was also offered live inspection of the engine bay and underbody before they take the car in. I have seen this at B U Bhandari everytime I take my GT TSi for servicing. It's very useful as the owner can see the suspension and other components himself and discuss what all needs replacement, etc.

I will report next week how smoothly my servicing goes (car has done 53000km and some suspension stuff may need attention). At least on the phone it appeared to be business as usual at Viraaj, Shivajinagar.

Last edited by GTO : 2nd November 2017 at 08:52. Reason: typo
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Old 7th November 2017, 13:11   #5
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Default re: Pune: Viraaj Skoda shuts down

Took my Laura to Viraaj Shivajinagar for servicing. As part of hand-over, lifted the car on the ramp and inspected all suspension parts for the wear and tear. Will post detailed service experience after I get the car back. However, it appeared business as usual there which is a good thing. In fact, I see they are improving the service levels year after year (will post details). Asked them about Wagholi facility closure and they said it was rented and had to be vacated. They are coming up with a big one in Hadapsar. May be they are trained to answer in this way or may be this is true (hope it is true).

Stay tuned.
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Old 8th November 2017, 16:19   #6
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Default re: Pune: Viraaj Skoda shuts down

Got my car back. Front suspension connecting link rod bushings were cracked, they were in stock and replaced. Overall, a good experience. I should write a long term ownership report and details of servcing done, etc. But so far, my experience with Viraaj has been good.

Thread title can be changed to something like "Viraaj Skoda in Wagholi shuts down but business as usual at Viraaj Shivajinagar".
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Old 26th February 2018, 21:24   #7
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Default re: Pune: Viraaj Skoda shuts down

My Rapid TDI DSG was up for third year service in April. I booked an appointment on MySkoda app for shivajinagar centre. Message was displayed on the app, that dealer will call to confirm the appointment.

I got a call from Viraaj Skoda and the lady on the phone, told me that they don't have spares to do the service and said that , I should try for an appointment at the , to be announced new dealership.

She offered to cancel my appointment, I asked her to retain it and inform me when the new dealer is appointed.

At the least Viraaj Skoda had the transparency to give the news out.

My service is due on 20th April, eagerly waiting for an update.

What will happen if the dealer is not appointed and I miss my service date ?

Last edited by F150 : 26th February 2018 at 21:31.
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Old 7th March 2018, 17:51   #8
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Default Re: Pune: Viraaj Skoda shuts down

Quote:
Originally Posted by F150 View Post
My Rapid TDI DSG was up for third year service in April. I booked an appointment on MySkoda app for shivajinagar centre. Message was displayed on the app, that dealer will call to confirm the appointment.

I got a call from Viraaj Skoda and the lady on the phone, told me that they don't have spares to do the service and said that , I should try for an appointment at the , to be announced new dealership.

She offered to cancel my appointment, I asked her to retain it and inform me when the new dealer is appointed.

At the least Viraaj Skoda had the transparency to give the news out.

My service is due on 20th April, eagerly waiting for an update.

What will happen if the dealer is not appointed and I miss my service date ?
i had an appointment booked for 2march, which they postponed to 8th March citing spares issues such as oil, oil filter, air filter, etc, now they have sent across the email stating 30th March, it seems since feb, the dealership has been in the process of being handed over to a new one, if one inquires on the website about a new rapid edition model for pune, one might come to know, bottom line is i had todocument all with them since its the third service and just short of 200 kms, hope it doesnt effect the warranty for late service,
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Old 8th March 2018, 09:45   #9
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Default Re: Pune: Viraaj Skoda shuts down

Had heard speculation that this dealership has been taken over by Ethix group who also have Honda dealership.
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Old 8th March 2018, 11:30   #10
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Default Re: Pune: Viraaj Skoda shuts down

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Originally Posted by sukiwa View Post
Had heard speculation that this dealership has been taken over by Ethix group who also have Honda dealership.
Finally i have taken an appointment from JMD Auto Nerul for this weekend, dont want to take any chances though for this pune dealers to hand/take over.
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Old 7th April 2018, 17:13   #11
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Default Re: Pune: Viraaj Skoda shuts down

I got my car serviced today. Viraaj Skoda, Shivajinagar has been taken over by Ethix group , which also runs a Honda dealership.

Last edited by F150 : 7th April 2018 at 17:15.
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Old 9th April 2018, 10:48   #12
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Default Re: Pune: Viraaj Skoda shuts down

The Baner (Mumbai Bangalore Highway) workshop which also has the body shop is also be taken over by Ethix? Or will it continue to be run by Viraaj? A friend who owns a 2006 Laura PD DSG was told that the Baner one will continue to operate as Viraaj!
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Old 9th April 2018, 12:44   #13
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Default Re: Pune: Viraaj Skoda shuts down

dear all,

Please share your experiences with Skoda Pune dealers(Sales and services). I was planning to consider new Octavia but very scared after hearing the stories.

which skoda sales dealer is good in Pune? which service centre now? how is yr experience on spare parts etc for 2017 new facelift skoda etc. any feedbacks will be very much appreciated as this will determine my decision. Thanks, in advance.
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Old 11th April 2018, 07:52   #14
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Default Re: Pune: Viraaj Skoda shuts down

Quote:
Originally Posted by nitinhegde View Post
dear all,

Please share your experiences with Skoda Pune dealers(Sales and services). I was planning to consider new Octavia but very scared after hearing the stories.

which skoda sales dealer is good in Pune? which service centre now? how is yr experience on spare parts etc for 2017 new facelift skoda etc. any feedbacks will be very much appreciated as this will determine my decision. Thanks, in advance.
I owned a skoda yeti (2012-2016) which was serviced by Asset Auto(erstwhile skoda dealer in Pune) and then Viraaj Skoda (who took over asset auto) at Shivajinagar workshop in Pune.

My experience with viraaj skoda is a mixed bag. While normal routine service was just ‘average’, the major service like 75k kms service was just pathetic. At 75k service my car’s clutch plate and flywheel had to be replaced and also the rear suspensions.

To my shock even after spending 1.6 lakhs in total there was a ‘play’ in clutch plate and car broke down in middle of NH4. I raised this issue with higher authority and then they offered me better service and gave me a dealer’s spare yeti for use untill my car was in workshop.

Also they never had spares in stock and procuring a part took minimum 7-8 days. But I must mention that Denting & painting work done at Baner workshop was top notch.

PS: I sold yeti in 2016, so I don’t have any of there recent experiences.

Last edited by ShubhamGhute : 11th April 2018 at 08:04.
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Old 11th April 2018, 09:39   #15
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Default Re: Pune: Viraaj Skoda shuts down

Quote:
Originally Posted by anandpadhye View Post
The Baner (Mumbai Bangalore Highway) workshop which also has the body shop is also be taken over by Ethix? Or will it continue to be run by Viraaj? A friend who owns a 2006 Laura PD DSG was told that the Baner one will continue to operate as Viraaj!
Operations at Baner would continue with Viraaj.
Ethix Skoda doesnt have a body shop yet. SA told me that body shop will come up at Manjiri, subject to land acquisition.
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