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Originally Posted by GTO Why did you not go to another dealer? Or another brand?
You could have simply gotten a refund of your booking amount and taken your business elsewhere. |
They stepped back 3 days before the delivery. With all the other Renault showroom in Bengaluru being owned by Trident, going to other dealer was not an option. I don't believe I could have got refund, booked a Ecosport or Breeza and get it delivered within 4-5 days (Before our offices would have opened).
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Originally Posted by GTO Not really. It's because you have absolutely no case. You have taken delivery of a car and would've signed a document stating that its fully to your satisfaction. No one held a gun to your head & forced you to take delivery. |
Actually at no point of time I signed a document stating I am happy and satisfied with the delivery. On top of this, just a day before the delivery I received an email from Renault that they resolved my issue, and I replied very clearly that they deliberately put me in a situation where I don't have any other option, and I'll appeal in court. I don't know much about having a gun on my head, but the situation I was put into, I was just thinking how to get a car on time as planned earlier.
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Originally Posted by GTO Buying a new car is supposed to be a special experience. Not like this. If you weren't happy, you shouldn't have gone ahead with the deal. |
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Originally Posted by lamborghini if you aren't happy with the dealership's response - cancel it and go to another dealership. |
It's not about happiness, I was worried about my wife and our baby that we saw live during the scan. In the case of any medical emergency there is least possibility of getting a cab in the area I live in. Yes, I should not have went ahead with the deal if I wouldn't have sold my car to get the money to invest in Duster or I would have got any other car delivered in 4-5 days.
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Originally Posted by Mr.Boss Ain't that the fact? |
I wish I knew, would have plan accordingly.
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Originally Posted by Mr.Boss Did you buy under 'free insurance' scheme? If so, this is a common practice these days just to convince customer that the 'total' benefit is xxxxx INR. Otherwise you can claim the differential amount. |
Yes, it was 'free insurance' scheme. I was not aware then that it is common practice, but is it legal?
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Originally Posted by libranof1987 I think the situation: selling off the old car, not knowing when you'll get the new car, all this while your wife was expecting tremendously overwhelmed you into succumbing to the pressure of just buying whatever you get first. |
Finally, someone understood the state of mind I was in. I wish and hope, none of us land in any similar situation involving their loved ones.
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Originally Posted by libranof1987 You'd have perhaps handled it much better (read: go to another dealer, hold on to your old car until you get the new car of your choice) had the personal situation been less stressful.
Neither the dealer, and definitely not Renault at any fault here. Yes, the dealer could have handled it better when they sold off the green Duster. But money drives decisions; so if they had someone with full payment, they wouldn't hesitate giving that person the car.
All said and done, congratulations on the new car! |
I might have handled it better if they would have told me that they don't know when car will be delivered or car will be delivered only after a month. Based on their commitment I sold my car to get the money so that I can do the full payment of the Duster before the time I committed to them. They wouldn't hesitate to sell the car I booked to someone else as we are still living in the jungle and the most cunning guy will survive.
Thanks for your wish for the car.
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Originally Posted by NPV I still don't get what the legal aspect of the consumer court case against Renault is. |
I am no legal expert, so just telling what I feel.
1. I open "Renault" website to find the showroom location.
2. I reached showroom and identified by their board "Renault"
3. I booked the car, got the booking receipt and delivery date commitment.
4. 3 days before the delivery, showroom refused the delivery, I filed a complaint with Renault within 30 mins through an email and received a complaint number.
Renault could have replied to my email saying "Renault is not responsible for Dealer's wrongdoings" instead of replying with a complaint number. Also, how a customer like me will know what is the agreement between the Renault and Dealer? Does Renault has guts to remove "Renault" from the showroom board, and put a notice board there stating "Renault is not responsible for this showroom's wrongdoing"?
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Originally Posted by deehunk PetaWatt, is the insurance issued by Tata AIG? I suggest you record all your phone conversation. When is the next hearing? |
No, they have given Reliance Insurance. Next hearing is on 12th March 2018 for showing Evidence.
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Originally Posted by kiku007 Actually what is the case here?
Thread title needs a change for sure. |
Why don't you suggest one, we can request moderators to update it. I think "Renault shows its true colours: Booked Green Duster, but forced to take Orange Duster" will make more sense.
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Originally Posted by deehunk PetaWatt, please share the VIN numbers if you were provided by the dealer. |
Actually, the sales girl told me that it will be written on the computer generated booking receipt which will be given after the booking amount payment only. After I swept my card, she told me that system is down and she cant get the VIN from the Renault's yard server. Gave me a manual receipt without a VIN.