I am writing this post to make everyone aware of how bad the service at Landmark Nissan is. Since Oxford Nissan (from where I purchased my car) and Shiv Nissan have shut down; Landmark Nissan is the only Nissan dealer now in Pune. Understandably they are overloaded as they need to cater to all the Nissan cars sold here.
To cut a long story short, I had to give my car to Landmark Nissan as the malfunction indicator light kept coming on. I showed it to 3 independent garages (one small garage owned by a person known to me, Kotkar automobiles on Karve road and also Tune up plus). Every time the error shown was P2101 which is related to the throttle actuator module control.
https://www.yourmechanic.com/article...by-jay-safford.
At Tune up plus, Abhijit suggested that I get this checked/fixed from Nissan. I wanted to avoid this as I knew they would rip me off but then I had no choice. So, reluctantly; I scheduled a service appointment with them. At the appointed day/time I was present in the reception area, but for the next 30-45 mins nothing happened. When I raised my voice, after nearly 45 mins of waiting; an idle SA who was sitting there was assigned to me (Dhananjay 96234 75890). I got angry because he was just sitting there doing nothing but these guys never bothered to attend to me.
Anyways, after that; he took a leisurely 20-25 minutes to fill up the service form. Then we went out and did the routine tests, inspection etc. All this at 12.30pm with the hot October heat sun blazing down on the neck. I told him specifically about the TAC error shown and told him that is the only thing I want him to check. He promised to reply by evening about the problem. Evening comes and there's no call from him. Finally I call him at around 5pm and ask him the status. He casually replies the car is not yet allocated to anyone and is still lying there. Comes back with a promise of calling back the next day (which incidentally is a Sunday). I knew he would not call me back. On Monday morning, I call him again and ask him the status to which he replies that the car will get allocated only by evening
Tuesday comes up and goes, nothing happens. Wednesday I call him again and ask him. He promises to call back in 1-2 hours. He calls back and rattles of a long list of problems with the car including the right rear wheel getting jammed, some part under the hood etc. etc. I ask him what about the error? No go on that front, he says he hasn't asked the mechanic yet. I am now really angry, these guys know how to take someone for a ride. Anyways I consented to all the work to be done. He once again promises to call me back the next day.
Thursday there's no call from him, the car is lying at the service centre from Saturday 20th October. I call him in the afternoon and he bluntly says he is not at the service centre. Friday comes and goes, no call. I call him and ask him the status. He says I don't know, I will call you back. At 8.30pm in the night he calls back and says, the problem is fixed and the car will be ready by tomorrow. You can collect it by 11pm. What's the bill? Nope, he is clueless about the bill amount and what was done.
So finally on 27th October, I once again land up at the service centre and ask for my car. Dhananjay is nowhere to be seen. Finally after 20-25 mins of waiting, I call him and ask him to come down to the reception area. He comes there after 20-25 mins more, effectively wasting 1-1.5 hours of my time. He says, car is gone for washing and final inspection and will be there in 10-15 mins. 30 mins later the car is nowhere and this guy has disappeared. Once again I raise my voice at him on the call and he casually saunters back. Finally after a long wait of 45mins, the car shows up near the reception area. Dhananjay says the work is done and there won't be any problems.
The worst is yet to come.
I notice the car is extremely dirty and not washed at all. By this time, I am so angry that I give my worst possible feedback ever in their feedback form and ask for the bill. I am not waiting there anymore. I try to call him again, but he has fled from the scene. I pay the bill (as it was not worth fighting out with them, they are crooks) and just grab the gate pass from them. I hand it over to the security and ask for the keys. Incidentally the bill amount came to 7.8k something.
The security guy was embarrassed looking at the condition of the car, and asked me if I could wait for 10-15 mins; they will arrange to wash the car. I said no thank you; I don't want to waste 2-3 hours more of my life here.
The moral of the story is -
- 1 Service experience at Landmark Nissan is pathetic. It was much better at Oxford Nissan before they shut down.
- 2 Right from the receptionist to the SA to the management team they are hand in gloves with each other. Avoid these guys and service centre like plague.
- 3 Independent garages are much better and at-least you can ask what was done/how it was done.
- 4 I am pretty sure the service centre has only reset the fault code and not done anything else. It will surely re-surface after 2-3 months again.
Take a look at the pictures. All were taken immediately on taking delivery of the car, just outside the security cabin/gate.
Engine oil spilled on the floor and the front seat.
Check out the dirt on the window.
The glove box is filled with dirt and leaves.
This is washed?? I have no words to describe this
I will add the photos of the bill in a short while, but guys -
be very careful/aware while dealing with this service centre. The Micra is an extremely competent product, let down by the really bad parent company and after sales/service experience.