Libra Ford not refunding booking amount for EcoSport since 5+ months My brother in law [BIL] had booked an EcoSport from Libra Ford, Kundli, Sonepat, Haryana approximately 5 months back. In due course, the dealership could not get the color/variant of his choice and he requested them to refund the total amount of Rs. 41,000 [31K booking and 10K accessories - imagine ].
This continued for some months, there were assurances, dates given, promises made, but nothing came out. I was speaking with him one fine day and he casually mentioned this issue. I asked him to pursue things in black and white [which he hadn't done till then because of the smooth talking of sales personnel].
The e-mails aren't helping much either, even Ford has not been able to help here. I forwarded him few personal id's of Ford's which I could manage to obtain, but they were not of any help either.
Where does one go from here? Is this how Ford thinks it can do business and survive? I do not think he has the guts to get or even think about another Ford again. I was very happy about Ford's CC, but this episode makes me think twice.
Heck, they have not been able to obtain the headlamp washer of my friend's 3.2 Titanium for the past few months, but that is another topic. Complaint Id - 800238620 Quote:
Chq.371164,Rs. 31000,fvg. LIBRA CARS PVT LTD debited from A/C XXXX
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Chq.371165,Rs. 10000,fvg. LIBRA CARS PVT LTD debited from A/C XXXX
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Dear Mr. Shashi Shekhar,
*
Greetings from Ford India Pvt. Ltd. !
*
This email is in response to your communication addressed to Ford leadership team, which has been forwarded to us for appropriate action. At the outset we deeply regret for any inconvenience caused to you.*
*
Further to our telecom today with regard to your booking refund amount, we are given to understand from our dealer that the same is under process and we request you to wait till 20.12.2018 for further progressive update.
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Please feel free to contact Mr. Rajesh Deswal – (Sales Manager – M/s. Libra Ford) at 9050006122 for any further assistance, in case of any discomfort feel free to contact me directly on my desk number 044 - 66117239.
*
For any suggestions/feedback on general issues & to clarify any concerns about your car or Ford service, you can contact us atcustmail@ford.com*or call us on our toll free number 1800-425-2500/1800-419-2500.
*
Trust your positive understanding on this with us and assuring you of our best services and continuous support at all times.
*
*
Kind Regards,
*
N Vadivel*I*Team Leader – Sales,
Customer Relations*I*Ford India Pvt Ltd*I*Chennai.
Desk No : 044-66117239 (Working Hours : 09:30 AM to 06:30 PM [Monday to Saturday]).
Toll Free Lines*: 1800-419-2500 or 1800-425-2500
Email :*custmail@ford.com
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Dear Mr. Shashi Shekhar,
*
Further to our telecom with regard to your booking refund amount, we are given to understand from our dealer that the same is under process and we request you to wait till 26.12.2018 for further progressive update.
*
Please feel free to contact Mr. Rajesh Deswal – (Sales Manager – M/s. Libra Ford) at 9050006122 for any further assistance, in case of any discomfort feel free to contact me directly on my desk number 044 - 66117239.
*
For any suggestions/feedback on general issues & to clarify any concerns about your car or Ford service, you can contact us atcustmail@ford.com*or call us on our toll free number 1800-425-2500/1800-419-2500.
*
Trust your positive understanding on this with us and assuring you of our best services and continuous support at all times.
*
*
Kind Regards,
*
N Vadivel*I*Team Leader – Sales,
Customer Relations*I*Ford India Pvt Ltd*I*Chennai.
Desk No : 044-66117239 (Working Hours : 09:30 AM to 06:30 PM [Monday to Saturday]).
Toll Free Lines*: 1800-419-2500 or 1800-425-2500
| Quote:
Dear Mr. Shashi Shekhar,
*
Further to our telecom with regard to your booking refund amount, we are given to understand from our dealer that the same is under process and we request you to wait till 02.01.2019 for further progressive update.
*
Please feel free to contact Mr. Rajesh Deswal – (Sales Manager – M/s. Libra Ford) at 9050006122 for any further assistance, in case of any discomfort feel free to contact me directly on my desk number 044 - 66117239.
*
For any suggestions/feedback on general issues & to clarify any concerns about your car or Ford service, you can contact us atcustmail@ford.com*or call us on our toll free number 1800-425-2500/1800-419-2500.
*
Trust your positive understanding on this with us and assuring you of our best services and continuous support at all times.
*
*
Kind Regards,
*
N Vadivel*I*Team Leader – Sales,
Customer Relations*I*Ford India Pvt Ltd*I*Chennai.
Desk No : 044-66117239 (Working Hours : 09:30 AM to 06:30 PM [Monday to Saturday]).
Toll Free Lines*: 1800-419-2500 or 1800-425-2500
Email :*custmail@ford.com
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Last edited by suhaas307 : 22nd January 2019 at 14:05.
Reason: Minor formatting
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