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Old 11th November 2019, 11:58   #31
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Default Re: Concorde Motors (Tata dealer group) is in big trouble

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Originally Posted by Reinhard View Post
My birdie told me on last Friday that Concorde has a few thousands of cars in inventory that are customer-cancelled type. I.e. - customers booked, made payments & then cancelled just before delivery. They are trying to clear these stocks somehow & aren't really dealing in anything other than that.

If what he said is correct - Bafna motors in Pune (erstwhile Pandit Auto) is in the process of taking over some or all of Concorde's Pune businesses. In my opinion, that would be very good - if they can continue to run all the Concorde facilities in the city. They have good large workshops & showrooms at strategic places along highways as well. Bafna tends to be multiple times better than Concorde in sales, service in Pune.
I think this is true. My brother was in the market for a Nexon last month (location: Hyderabad) and Concord motors clearly told him that he has to choose from the inventory they have readily available with them and they cannot (or rather will not) order a new car for him.

He went ahead and brought the car (Nexon Craz) from Venkataramana Motors.

--Anoop
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Old 11th November 2019, 12:59   #32
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Default Re: Concorde Motors (Tata dealer group) is in big trouble

Well, as a HEXA owner myself, I reckon its a good move. The staff had a government office attitude and the service was beyond ordinary, nobody interested in their jobs. I still remember the sales person telling me that the XTA has an AMT gearbox that has been the level of their knowledge on their most premium offering.
Service experience was abysmal too, "Thou shall leave the car and ask no questions ", we are too busy.

Latest incident, my friend was interested in Nexon and upon visiting Concorde Baner, nobody cared to attend for 10 minutes as they were busy chitchatting, when we started to move out is when a shabbily dressed guy came to attend us, my friend eventually went ahead with Venue because of drastically different customer service experience from Hyundai next door.
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Old 11th November 2019, 19:15   #33
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Default Re: Concorde Motors (Tata dealer group) is in big trouble

Probably the best decision taken by TATA motors until now, back in 2006 December when we had been to diary circle concorde motors, they had very bad attitude and would not attend customers for a long time, i purchased my car from prerana motors.

I thought, they might have changed now, but a big NO. Few months back when my colleague wanted to pick Nexon he had similar experience.
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Old 12th November 2019, 09:24   #34
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Default Re: Concorde Motors (Tata dealer group) is in big trouble

I think this is a good move by Tata Motors - at least you reduce the count of irritated prospective customers.

I bought my Fiat from Concorde Motors in Dairy Circle in 2012. They gave the best deal at that time. But when I rejected a car during PDI, due to bird dropping marks, the Sales Manager behaved in a very rude and high-handed manner - beggars belief about how such a personality found himself in a consumer sales role. It was the young sales advisor who made the deal happen, despite the irksome manager.
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Old 13th November 2019, 10:35   #35
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Default Re: Concorde Motors (Tata dealer group) is in big trouble

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Originally Posted by libranof1987 View Post
Heard from someone in Pune that Concorde Baner hasn't sold a car in two months either. COCO outlets are supposed to be better run because they have the backing (financial, strategic) of the company. Wonder how Concorde messed up.
Concorde does sales and service.
Not really - a friend working at Tata suggests that the discounts are pre-defined for a particular fortnight and the sales team cannot go beyond approved numbers, which private dealers can always do and win the business. He indicated that at times the outlets have let go a client for say INR 5000 additional discount, which was offered by competition.

Exactly same situation with Hyundai Motor Plaza, outlets were withdrawn / closed due to predatory discounts by private dealers.

Manufacturing and sales are very different; a strategy without giving free hand to sales team will seldom result in a success.


Last edited by i74js : 13th November 2019 at 10:42.
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Old 14th November 2019, 07:55   #36
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Default Re: Concorde Motors (Tata dealer group) is in big trouble

Thanks to Manu Gupta for sending this information in. Heartfelt gratitude for sharing it with other enthusiasts via this Team-BHP page!

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In regard to this thread, another one of Tata Concorde Motors showrooms seems to be shutting down near Akshardham in Delhi.
Concorde Motors (Tata dealer group) is in big trouble-annotation-20191114-075338.jpg
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Old 14th November 2019, 11:27   #37
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Default Re: Concorde Motors (Tata dealer group) is in big trouble

Instead of COCO dealerships, they should have gone for company owned Experience-Centers where the prospective buyers can have a good look at the cars and do the TD, while the dealer partners handle everything else.
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