Maruti Swift Servicing at 20,000 KM

binoyjude · 22nd March 2009, 05:00

Got the Estilo Serviced From Competent Automobiles,Mehruli,New Delhi.Engine Oil,Collant replaced and fuel injector cleaned.Break oil,gear oil they told me topup is enough as my car is run only 9500kms.i had given the car at 10 Am and got all done by around 5:30PM...I was checking on them while things were done.But i am still not convinced they have done all.
I had asked the service Supervisor if they dont need the service manual slip and need tick each one of things listed there..He told that is not required as this is Paid service.they do it only in free services.Can anyone tell me please whats this fuel injector cleaning??And is this seprate??other than normal Service?Rs.475.00??
I dont think they check all things as per the service shedule....The supervisor just lists few things to be check and replaced in the service sheet and i think that is the only things that gets done by the machanic.Is this right way??
I think i would never return to this service station again.....And now i see that Ac Fan is giving some noise..this wasn't there untill now...??
If this is way they service even when customer is waiting and check while getting the car service.I wonder how most of other cars get service which people just trust them and leave it at Competent.Uuffff!!!!

Total Bill Rs.2568.Here is breakdown of the bill.
Parts Quantity Taxable Amount

O Ring 4 88.16
Filter Oil 1 66.09
Coolant(SB) non Amine 1 208.89
Consumables 1 19.56
Engine Oil 3.70 724.57

Paid Service 675.00
Fuel Injector Cleaning (Petrol) 475.00

Vat@ 12.5% ---47.84
Vat@ 20% ---144.91
Service Tax 10% ---115.00
Edu.Cess On Sevice tax @3% ---3.46

Total----Rs.2568/-

I would call the Competent Guys again tommorrow for the AC Noise... hmm??

lamborghini · 26th March 2009, 11:18

Wow! The Swift is Expensive. Hope we won't be hearing how expensive Maruti's are to service soon.
Our Fiesta's 50Kkm service costed us 5.5K with all the filters and oils changed.

vandan · 2nd April 2009, 19:39

Ok guys, this one is going to take the cake.

I was charged 11,250/- in my 20,000 kms service for my Swift Ldi at Sai Service, Parel.
I was out of town when my driver gave it for the service and my dad already paid for the bill so had no say!

I don't remeber the exact break up but i know the work carried out-

1. Routine service (700 Rs)
2. Change engine oil + flushing (non synthetic)
3. Change Brake oil
4. Change air filter and oil filter.
5. AC check up (2,500 Rs)
6. Upholestry Clean up (900 Rs)
7. Wheel alignment and Balancing (this was around 3,000!)
8. PUC (400 Rs)
9. Coolant change (not sure if this was done)

Yea I guess thats bout it.

Can somone please tell me if its ok if i switch over to vitesse? I mean what happens to my service records? I've even take extended warranty, will that still be honoured?

Also can some tell me what my 30,000 service looks like? I'm already scared!

P.S.- I knopw that sai service took me for a BIG ride but no use crying now, I'm thoroughly disgusted with it, just want to do my HW before the next swrvice.

Eddy · 2nd April 2009, 20:48

Sorry Vandan, but you have been LOOTED.

From whatever I have heard on the forum, Sai Service has some serious integrity issues.

ported_head · 2nd April 2009, 21:03

Quote:

Originally Posted by vandan

Ok guys, this one is going to take the cake.

I was charged 11,250/- in my 20,000 kms service for my Swift Ldi at Sai Service, Parel.

I think this a new record of some sorts. My VXi 20k service was some 4k, and it had a few extras I could have left out.

Quote:

Originally Posted by vandan

Can somone please tell me if its ok if i switch over to vitesse? I mean what happens to my service records? I've even take extended warranty, will that still be honoured?

You can definitely service your vehicle at Vitesse. The service records are linked to a central database accessible by all MASS. However, you have most likely purchased Sai Service's extended warranty, and not the MUL extended warranty. Which means it is unlikely to be honoured at any other MASS except Sai Service. And I'm sure they have a clause which says it will be honoured only if serviced at Sai Service.

rkbharat · 2nd April 2009, 21:15

Its a daylight robbery

Why engine flush?

What is 2500 for AC checkup? it should not charge you anything unless gas is filled, that also topup will not cost more than 500 Rs

AND BOSS Wheel alignment and Balancing for 3000 RS

. Max 500 Rs job

PUC takes 60 Rs

I guess you need to take action against them Please do not sit silent on it. Write to dealer with explanation and take it further with maruti.

You should cry now and I guarantee you that you will get a refund of about 6K to 7K, if you take them to maruti.

Quote:

Originally Posted by vandan

Ok guys, this one is going to take the cake.

I was charged 11,250/- in my 20,000 kms service for my Swift Ldi at Sai Service, Parel.
I was out of town when my driver gave it for the service and my dad already paid for the bill so had no say!

I don't remeber the exact break up but i know the work carried out-

1. Routine service (700 Rs)
2. Change engine oil + flushing (non synthetic)
3. Change Brake oil
4. Change air filter and oil filter.
5. AC check up (2,500 Rs)
6. Upholestry Clean up (900 Rs)
7. Wheel alignment and Balancing (this was around 3,000!)
8. PUC (400 Rs)
9. Coolant change (not sure if this was done)

Yea I guess thats bout it.

Can somone please tell me if its ok if i switch over to vitesse? I mean what happens to my service records? I've even take extended warranty, will that still be honoured?

Also can some tell me what my 30,000 service looks like? I'm already scared!

P.S.- I knopw that sai service took me for a BIG ride but no use crying now, I'm thoroughly disgusted with it, just want to do my HW before the next swrvice.

humyum · 2nd April 2009, 22:09

PUC 400 = LOOT to the highest order. 80 bucks it is everwhere in india.PERIOD

Alignment and balancing = 3000 = Robbery to the higest level raised to N.

English Flush = not needed! Robbed again.

And whats AC checkup if u had not complained ? 2500 bucks MAN O MAN.

U should complain to maruti asap, and get all of that back. MAN i would be totally disappointed if u did not do anything about this.

Complain to the helpline number and GET YOUR REFUND.U WILL GET IT BACK.

Eddy · 2nd April 2009, 23:30

Seriously, please do write to maruti giving them a copy of the service bill. This is MUL behaving like Skoda... well almost, nobody can stoop to Skoda levels

vandan · 2nd April 2009, 23:33

Quote:

Originally Posted by ported_head

However, you have most likely purchased Sai Service's extended warranty, and not the MUL extended warranty. Which means it is unlikely to be honoured at any other MASS except Sai Service. And I'm sure they have a clause which says it will be honoured only if serviced at Sai Service.

I'm pretty sure Ive take the MUL extended warranty. Are you sure about the database?

Quote:

Originally Posted by humyum

And whats AC checkup if u had not complained ? 2500 bucks MAN O MAN.

U should complain to maruti asap, and get all of that back. MAN i would be totally disappointed if u did not do anything about this.

Complain to the helpline number and GET YOUR REFUND.U WILL GET IT BACK.

umm I think the gas was changed, but again I know it wasn't required.

I don't have the bill with me! You think i can go get a copy from them and then probably do something?

Eddy · 2nd April 2009, 23:35

Of course you can get a copy, but please be sweet and tell them its for reimbursement by your company.

Don't let them know of your sinister plans !!

vandan · 2nd April 2009, 23:39

Sweet, I just finished with my exams yesterday and have ALL the time in the world, I'm going day after and getting the bill copy.

Will keep you guys posted.

I always felt bad about this, its not about the money but its about me getting "looted" that i don't like.

Thanks for the support Eddy, Ported, RKbharat and humyum, really appreciate it.

swift8847 · 2nd April 2009, 23:53

I got my swift-P serviced yesterday at MASS. 4th service.

Total expenditure: Rs 6500

This price includes the following items:

Synthetic oil and Engine flush: about 3300

NGK spark plugs: 800. And the rest was paid to the service station (Rs 2400)

Engine coolant was replaced, 5 wheel rotation, alignment and balancing was done and of course the other things which are to be done at the fourth service.

Vid6639 · 2nd April 2009, 23:58

Ankith, hows the car after servicing? which plugs did you go for finally?

swift8847 · 3rd April 2009, 00:26

Got the NGK ones which you told me and I had that part number confirmed with raj. Also got the oil from Farhan.

Its been smooth. The car is responding better. As of now its done only about 40km after the service. Will the performance be better after the car has covered some more distance? Say about 100-150kms.
I need to take it for a proper drive sometime soon.

PS: Thanks a lot for the suggestions.

binoyjude · 3rd April 2009, 01:17

Wheel alignment and balancing would cost only ard 400-500 max.even 3d alignments etc would cost ard 700 max.
I got wheel alignment and balancing done for Rs.400 today.Alignment hunter machine and balancing was also done computerized.
Yes Ac service cost is 2500 in competent delhi also...But i think that is done if there are some AC Gas leaks and serious problems.Ac gas check and top should be part of service.
Vandan you have been looted....make sure everythings is perfect.If you think even Ac is 1 degree less cooling...Make a complaint and make sure You recheck all.
Same gones for alignment.Hmmm.
These big Service people dont do many of things they claim.The just make a big bill to get their cost.
Poor customers!!!

22nd March 2009, 05:00	#46
binoyjude BANNED Join Date: Jan 2007 Location: New delhi Posts: 59 Thanked: 0 Times	1st Paid Service (4th Service) Got the Estilo Serviced From Competent Automobiles,Mehruli,New Delhi.Engine Oil,Collant replaced and fuel injector cleaned.Break oil,gear oil they told me topup is enough as my car is run only 9500kms.i had given the car at 10 Am and got all done by around 5:30PM...I was checking on them while things were done.But i am still not convinced they have done all. I had asked the service Supervisor if they dont need the service manual slip and need tick each one of things listed there..He told that is not required as this is Paid service.they do it only in free services.Can anyone tell me please whats this fuel injector cleaning??And is this seprate??other than normal Service?Rs.475.00?? I dont think they check all things as per the service shedule....The supervisor just lists few things to be check and replaced in the service sheet and i think that is the only things that gets done by the machanic.Is this right way?? I think i would never return to this service station again.....And now i see that Ac Fan is giving some noise..this wasn't there untill now...?? If this is way they service even when customer is waiting and check while getting the car service.I wonder how most of other cars get service which people just trust them and leave it at Competent.Uuffff!!!! Total Bill Rs.2568.Here is breakdown of the bill. Parts Quantity Taxable Amount O Ring 4 88.16 Filter Oil 1 66.09 Coolant(SB) non Amine 1 208.89 Consumables 1 19.56 Engine Oil 3.70 724.57 Paid Service 675.00 Fuel Injector Cleaning (Petrol) 475.00 Vat@ 12.5% ---47.84 Vat@ 20% ---144.91 Service Tax 10% ---115.00 Edu.Cess On Sevice tax @3% ---3.46 Total----Rs.2568/- I would call the Competent Guys again tommorrow for the AC Noise... hmm?? Last edited by ported_head : 26th March 2009 at 11:38.
	() Thanks

26th March 2009, 11:18	#47
lamborghini Distinguished - BHPian Join Date: Apr 2004 Location: Mumbai Posts: 6,113 Thanked: 5,760 Times View My Garage	Wow! The Swift is Expensive. Hope we won't be hearing how expensive Maruti's are to service soon. Our Fiesta's 50Kkm service costed us 5.5K with all the filters and oils changed.
	() Thanks

2nd April 2009, 19:39	#48
vandan BHPian Join Date: Mar 2005 Location: Mumbai Posts: 179 Thanked: Once	Ok guys, this one is going to take the cake. I was charged 11,250/- in my 20,000 kms service for my Swift Ldi at Sai Service, Parel. I was out of town when my driver gave it for the service and my dad already paid for the bill so had no say! I don't remeber the exact break up but i know the work carried out- 1. Routine service (700 Rs) 2. Change engine oil + flushing (non synthetic) 3. Change Brake oil 4. Change air filter and oil filter. 5. AC check up (2,500 Rs) 6. Upholestry Clean up (900 Rs) 7. Wheel alignment and Balancing (this was around 3,000!) 8. PUC (400 Rs) 9. Coolant change (not sure if this was done) Yea I guess thats bout it. Can somone please tell me if its ok if i switch over to vitesse? I mean what happens to my service records? I've even take extended warranty, will that still be honoured? Also can some tell me what my 30,000 service looks like? I'm already scared! P.S.- I knopw that sai service took me for a BIG ride but no use crying now, I'm thoroughly disgusted with it, just want to do my HW before the next swrvice.
	() Thanks

2nd April 2009, 20:48	#49
Eddy Team-BHP Support Join Date: Apr 2007 Location: Delhi Posts: 9,387 Thanked: 13,300 Times	Sorry Vandan, but you have been LOOTED. From whatever I have heard on the forum, Sai Service has some serious integrity issues.
	() Thanks

2nd April 2009, 22:09	#52
humyum Senior - BHPian Join Date: Feb 2006 Location: Mumbai Posts: 2,751 Thanked: 5,425 Times	PUC 400 = LOOT to the highest order. 80 bucks it is everwhere in india.PERIOD Alignment and balancing = 3000 = Robbery to the higest level raised to N. English Flush = not needed! Robbed again. And whats AC checkup if u had not complained ? 2500 bucks MAN O MAN. U should complain to maruti asap, and get all of that back. MAN i would be totally disappointed if u did not do anything about this. Complain to the helpline number and GET YOUR REFUND.U WILL GET IT BACK.
	() Thanks

2nd April 2009, 23:30	#53
Eddy Team-BHP Support Join Date: Apr 2007 Location: Delhi Posts: 9,387 Thanked: 13,300 Times	Seriously, please do write to maruti giving them a copy of the service bill. This is MUL behaving like Skoda... well almost, nobody can stoop to Skoda levels
	() Thanks

2nd April 2009, 23:35	#55
Eddy Team-BHP Support Join Date: Apr 2007 Location: Delhi Posts: 9,387 Thanked: 13,300 Times	Of course you can get a copy, but please be sweet and tell them its for reimbursement by your company. Don't let them know of your sinister plans !!
	() Thanks

2nd April 2009, 23:39	#56
vandan BHPian Join Date: Mar 2005 Location: Mumbai Posts: 179 Thanked: Once	Sweet, I just finished with my exams yesterday and have ALL the time in the world, I'm going day after and getting the bill copy. Will keep you guys posted. I always felt bad about this, its not about the money but its about me getting "looted" that i don't like. Thanks for the support Eddy, Ported, RKbharat and humyum, really appreciate it.
	() Thanks

2nd April 2009, 23:53	#57
swift8847 BHPian Join Date: Aug 2007 Location: Bangalore/Houston Posts: 324 Thanked: 2 Times	I got my swift-P serviced yesterday at MASS. 4th service. Total expenditure: Rs 6500 This price includes the following items: Synthetic oil and Engine flush: about 3300 NGK spark plugs: 800. And the rest was paid to the service station (Rs 2400) Engine coolant was replaced, 5 wheel rotation, alignment and balancing was done and of course the other things which are to be done at the fourth service. Last edited by swift8847 : 2nd April 2009 at 23:55.
	() Thanks

2nd April 2009, 23:58	#58
Vid6639 Team-BHP Support Join Date: Jul 2006 Location: Bangalore Posts: 17,728 Thanked: 43,463 Times View My Garage	Ankith, hows the car after servicing? which plugs did you go for finally?
	() Thanks

3rd April 2009, 00:26	#59
swift8847 BHPian Join Date: Aug 2007 Location: Bangalore/Houston Posts: 324 Thanked: 2 Times	Got the NGK ones which you told me and I had that part number confirmed with raj. Also got the oil from Farhan. Its been smooth. The car is responding better. As of now its done only about 40km after the service. Will the performance be better after the car has covered some more distance? Say about 100-150kms. I need to take it for a proper drive sometime soon. PS: Thanks a lot for the suggestions.
	() Thanks

3rd April 2009, 01:17	#60
binoyjude BANNED Join Date: Jan 2007 Location: New delhi Posts: 59 Thanked: 0 Times	Wheel alignment and balancing max 500 Wheel alignment and balancing would cost only ard 400-500 max.even 3d alignments etc would cost ard 700 max. I got wheel alignment and balancing done for Rs.400 today.Alignment hunter machine and balancing was also done computerized. Yes Ac service cost is 2500 in competent delhi also...But i think that is done if there are some AC Gas leaks and serious problems.Ac gas check and top should be part of service. Vandan you have been looted....make sure everythings is perfect.If you think even Ac is 1 degree less cooling...Make a complaint and make sure You recheck all. Same gones for alignment.Hmmm. These big Service people dont do many of things they claim.The just make a big bill to get their cost. Poor customers!!!
	() Thanks