Pathetic Service at Ring Road Honda-GURGAON

iraghava · 5th June 2007, 21:13

Quote:

Originally Posted by Spark

I personally get my OHC serviced with an independent workshop.They are reasonable as long as you have patience to stand alongside and have a check on job.Car gets better attention and you may save a few bucks too.

Agreed they do much better work & give you personal attention. Only difference at the garage I use is that you don't have to stand around, they do a very good job in any case & need not be supervised.

Quote:

Originally Posted by Spark

For the paint job i think the quote is exorbitant.Traffic in delhi makes you land in these situations easily.

Agreed that quote is a bit too much. An indpendent workshop with a top-quality job should sort you out for around 2.5-3.5k

Quote:

Originally Posted by Spark

I mostly get mine painted at Autopsyche - neat job -better prices.Try a quotes from them too.

And ship the car down from Pune to get it painted here

Spark · 6th June 2007, 09:46

Quote:

Originally Posted by iraghava

And ship the car down from Pune to get it painted here

Srry!! Didnt realised hes from Pune as the flow went for service centres in & around NCR.

Spark.

anandpadhye · 6th June 2007, 12:54

Quote:

Originally Posted by Spark

Srry!! Didnt realised hes from Pune as the flow went for service centres in & around NCR.

Spark.

Who knows - I may drive down to Delhi and if that happens...
More importantly, I really wanted to know Honda service cost and experience nation-wide. And I am yet to find any reasonably priced Honda A.S.S. :-(

Long live Maruti.
First - they relieved us from the cages of Premier and Hindustan and now they have audio controls on the steering... and all these things servicable at reasonable cost...I just wished they had a good car

Torque-ative · 13th June 2007, 16:54

Gee. Spark ! I didn't konow Autopsyche undertakes minor paint jobs.
I wrote to Arush a little while back reg some basis mods. He was very helpful, but I backed off cos the prices seems a bit out of reach.
I work in Udyog Vihar,..and Autopsyche is just a couple of kms away. Will check them out next time.

By the way I compared some qoutes from RRHonda GGN, and a indepoendant for some minor jobs the diff was 12000 vs 3000. The finsh was as good at the independent.

Thanks.

Torque-ative · 13th June 2007, 16:57

I think a good mechanic with a neat paint shop has to be a T-bhpian's best freind !! A wish , which I dont know when would come true !!.

Torque-ative · 13th June 2007, 17:00

Quote:

Originally Posted by anandpadhye

Who knows - Long live Maruti.
First - they relieved us from the cages of Premier and Hindustan and now they have audio controls on the steering... and all these things servicable at reasonable cost...I just wished they had a good car

Anand ,....Doesn't the Sx 4 count as a really good car !!.
I would buy the ZXI with leather in a heartbeat if I wasnt stuck with a 11 mon th ol Honda. (Would Loose too much if I slog it right now)

anandpadhye · 13th June 2007, 19:58

Well, SX4 is a very good car - on paper.
I don't know if it's a really good car on road (I hope it is). I need to drive it to find out.

And for me, Fuel Efficiency was (and still is) an important parameter which goes in favour of Honda. But I guess a low service (and ownership) cost of SX4 (if it is low) may compensate to some extent...

horsepower · 13th June 2007, 23:53

hi! torque-ative, where did u get your car dented and painted from? If in gurgaon, can you tell me the location?

sanchits · 24th October 2007, 23:38

guys...i have a very small dent on my white honda civic, just got it few days back, so its brand new. its on the bottom right of the rear door on the pointed line beside the rear door side mouldings. i will post the pic soon. the paint hasnt come off, so can it be repaired or filled.

sanchits · 1st December 2007, 18:53

hey guys, i am about to give my civic for its 1st service, please advice which is the best service center by far in delhi. as per all the posts, courtesy honda seems to be the best option. i stay in gurgaon, but i am skeptic to give it to Ring road honda gurgaon, after hearing many horror stories, so pleace advice.

hellspawn · 1st December 2007, 19:12

have been facing problems with my nhc vtec as well.the car goes for servicing to prime Honda,ghaziabad and the service is pathetic.the fiat service station is better than that, where i get my siena serviced.my vtec has done 40k kms and has a loud clickity-tap-tap noise coming from the engine head.the car has gone to the service station 3 times and the issue still hasnt been addressed.there are some scratches on the rear bumper and i have asked them countless times to get it touched up,but whenever i go to collect the car in the evening,they give an excuse that the paint wasn't available or the painter hasn't come..blah blah.
the guys who wash the car have applied some sort of a dashboard polish on the meters console and now the dials aren't clearly visible.
whoever said Honda's a.s.s is good should be hanged!!!
didn't expect this from Honda..pathetic service.
I wonder why we don't highlight Honda's pathetic a.s.s compared to fiat.

narayan · 1st December 2007, 19:23

its the same old story at all HONDA service stations...i have tried one in cochin, chennai and now ring road - gurgaon...

they all are the same..2 weeks back i gave my car for some paint work - thanks to gurgaon - within a week after landing here my car had more scratches than it picked up in the last 6 years in cochin/chennai...

i checked around with some tbhpians - since i could not get any workshop in this area - finally gave the car to ring road

i atleast expected them to do a decent job given the time they took and the repeated postponement of the delivery date..

but as u mentioned - paint job was far from the expected quality for the price paid !!!

this is what i got painted
1) rear quarter panel - right side
2) front bumper - only the LH, RH panels
3) rear bumper - only LH panel
4) complete bonnet
5)boot lid alone
6) LH and RH ORVMs

all this was ONLY painting - no other dent work
for this i paid 13500 + taxes !!!

apart from this i requested many other checks to be done
as expected - none got done at all...
to top it - they broke my LH - ORVM and tried billing me for that !!
they also tried billing me for front and rear bumper mid section and i had to point out that it was not painted at all !!
finally the bonnet was not even fitted properly - it started coming of loosely once i started the car !!!

to top it - these as#$%^ swapped my unidirectional tires to the wrong side - this despite telling the nuts over there atleast 10 times before leaving

finally i just told them - prepare the bill and allow me to leave - im never coming back to u guys...

and trust me - no matter how well honda makes its cars IM NEVER GONA BUY ANOTHER HONDA -period

StarScream · 2nd December 2007, 18:38

As many others have said here Honda service and attitude sucks big time. I have had a problem with Prime in Ghaziabad from before I took delivery.
Me and a colleague bought City's in early 2005. Both of us got the car financed from our bank which was giving us a better deal than the financier at Prime. Prime refused to deliver the cars because they'd had a bad experience with our bank in the past! They wanted cash upfront from the bank. Hence they felt it right to inconvenience the customer rather than sort it out with the bank.
During routine service they often get things wrong and I have to resend the car to get things rectified.
While the car is in warranty they try their level best to not change things that need changing. Example - my front seat belts stopped winding back - they'd stay extended. And my rear door would not stay in the open position.
After my car completed 40k kilometers. they happily changed everything and presented me a bill. Luckily I had got extended warranty, which the service adviser didn't bother to check before going on his changing spree. When I told him I had extended warranty he was crestfallen. The look on his face was priceless!

The only thing I was happy with at Prime was their denting, painting repair job. they did a very good job fixing damage from an accident earlier this year.
I have four other colleagues who drive various Hondas and have the same tales of poor service to tell with Southend and Ring Road Honda.

sanchits · 2nd December 2007, 19:14

guys, i still haven't got a reply regarding a decent honda service center other than ring road in gurgaon. how about courtesy honda in okhla.

vasudeva · 2nd December 2007, 19:19

Regarding Ring Road Honda in Gurgaon, I also had a complaint which was because of their indifference in responding to a customer query. I wrote to Honda and that was rectified immediately. Unfortunate that since you are in Gurgaon, Ring Road Honda is nearest to you. I have heard that Prime in Vaishali is decent, but that would be very far for you.

13th June 2007, 16:54	#19
Torque-ative BHPian Join Date: Dec 2006 Location: Jakarta Posts: 500 Thanked: 89 Times	Gee. Spark ! I didn't konow Autopsyche undertakes minor paint jobs. I wrote to Arush a little while back reg some basis mods. He was very helpful, but I backed off cos the prices seems a bit out of reach. I work in Udyog Vihar,..and Autopsyche is just a couple of kms away. Will check them out next time. By the way I compared some qoutes from RRHonda GGN, and a indepoendant for some minor jobs the diff was 12000 vs 3000. The finsh was as good at the independent. Thanks.
	() Thanks

13th June 2007, 16:57	#20
Torque-ative BHPian Join Date: Dec 2006 Location: Jakarta Posts: 500 Thanked: 89 Times	I think a good mechanic with a neat paint shop has to be a T-bhpian's best freind !! A wish , which I dont know when would come true !!.
	() Thanks

13th June 2007, 19:58	#22
anandpadhye Distinguished - BHPian Join Date: Apr 2007 Location: Pune Posts: 3,054 Thanked: 3,313 Times	Well, SX4 is a very good car - on paper. I don't know if it's a really good car on road (I hope it is). I need to drive it to find out. And for me, Fuel Efficiency was (and still is) an important parameter which goes in favour of Honda. But I guess a low service (and ownership) cost of SX4 (if it is low) may compensate to some extent...
	() Thanks

13th June 2007, 23:53	#23
horsepower BHPian Join Date: Sep 2005 Location: Gurgaon Posts: 281 Thanked: Once View My Garage	hi! torque-ative, where did u get your car dented and painted from? If in gurgaon, can you tell me the location?
	() Thanks

24th October 2007, 23:38	#24
sanchits BANNED Join Date: Jul 2006 Location: gurgaon/delhi Posts: 331 Thanked: Once	guys...i have a very small dent on my white honda civic, just got it few days back, so its brand new. its on the bottom right of the rear door on the pointed line beside the rear door side mouldings. i will post the pic soon. the paint hasnt come off, so can it be repaired or filled.
	() Thanks

1st December 2007, 18:53	#25
sanchits BANNED Join Date: Jul 2006 Location: gurgaon/delhi Posts: 331 Thanked: Once	courtesy honda hey guys, i am about to give my civic for its 1st service, please advice which is the best service center by far in delhi. as per all the posts, courtesy honda seems to be the best option. i stay in gurgaon, but i am skeptic to give it to Ring road honda gurgaon, after hearing many horror stories, so pleace advice.
	() Thanks

1st December 2007, 19:12	#26
hellspawn Join Date: Jul 2005 Location: noida Posts: 1,686 Thanked: 7 Times View My Garage Infractions: 0/1 (10)	have been facing problems with my nhc vtec as well.the car goes for servicing to prime Honda,ghaziabad and the service is pathetic.the fiat service station is better than that, where i get my siena serviced.my vtec has done 40k kms and has a loud clickity-tap-tap noise coming from the engine head.the car has gone to the service station 3 times and the issue still hasnt been addressed.there are some scratches on the rear bumper and i have asked them countless times to get it touched up,but whenever i go to collect the car in the evening,they give an excuse that the paint wasn't available or the painter hasn't come..blah blah. the guys who wash the car have applied some sort of a dashboard polish on the meters console and now the dials aren't clearly visible. whoever said Honda's a.s.s is good should be hanged!!! didn't expect this from Honda..pathetic service. I wonder why we don't highlight Honda's pathetic a.s.s compared to fiat.
	() Thanks

1st December 2007, 19:23	#27
narayan Senior - BHPian Join Date: Aug 2006 Location: Singapore Posts: 3,114 Thanked: 2,372 Times View My Garage	its the same old story at all HONDA service stations...i have tried one in cochin, chennai and now ring road - gurgaon... they all are the same..2 weeks back i gave my car for some paint work - thanks to gurgaon - within a week after landing here my car had more scratches than it picked up in the last 6 years in cochin/chennai... i checked around with some tbhpians - since i could not get any workshop in this area - finally gave the car to ring road i atleast expected them to do a decent job given the time they took and the repeated postponement of the delivery date.. but as u mentioned - paint job was far from the expected quality for the price paid !!! this is what i got painted 1) rear quarter panel - right side 2) front bumper - only the LH, RH panels 3) rear bumper - only LH panel 4) complete bonnet 5)boot lid alone 6) LH and RH ORVMs all this was ONLY painting - no other dent work for this i paid 13500 + taxes !!! apart from this i requested many other checks to be done as expected - none got done at all... to top it - they broke my LH - ORVM and tried billing me for that !! they also tried billing me for front and rear bumper mid section and i had to point out that it was not painted at all !! finally the bonnet was not even fitted properly - it started coming of loosely once i started the car !!! to top it - these as#$%^ swapped my unidirectional tires to the wrong side - this despite telling the nuts over there atleast 10 times before leaving finally i just told them - prepare the bill and allow me to leave - im never coming back to u guys... and trust me - no matter how well honda makes its cars IM NEVER GONA BUY ANOTHER HONDA -period
	() Thanks

2nd December 2007, 18:38	#28
StarScream Senior - BHPian Join Date: Nov 2007 Location: Noida/Delhi Posts: 1,263 Thanked: 665 Times	Honda and service As many others have said here Honda service and attitude sucks big time. I have had a problem with Prime in Ghaziabad from before I took delivery. Me and a colleague bought City's in early 2005. Both of us got the car financed from our bank which was giving us a better deal than the financier at Prime. Prime refused to deliver the cars because they'd had a bad experience with our bank in the past! They wanted cash upfront from the bank. Hence they felt it right to inconvenience the customer rather than sort it out with the bank. During routine service they often get things wrong and I have to resend the car to get things rectified. While the car is in warranty they try their level best to not change things that need changing. Example - my front seat belts stopped winding back - they'd stay extended. And my rear door would not stay in the open position. After my car completed 40k kilometers. they happily changed everything and presented me a bill. Luckily I had got extended warranty, which the service adviser didn't bother to check before going on his changing spree. When I told him I had extended warranty he was crestfallen. The look on his face was priceless! The only thing I was happy with at Prime was their denting, painting repair job. they did a very good job fixing damage from an accident earlier this year. I have four other colleagues who drive various Hondas and have the same tales of poor service to tell with Southend and Ring Road Honda.
	(1) Thanks

2nd December 2007, 19:14	#29
sanchits BANNED Join Date: Jul 2006 Location: gurgaon/delhi Posts: 331 Thanked: Once	guys, i still haven't got a reply regarding a decent honda service center other than ring road in gurgaon. how about courtesy honda in okhla.
	() Thanks

2nd December 2007, 19:19	#30
vasudeva Senior - BHPian Join Date: Mar 2007 Location: Delhi Posts: 2,221 Thanked: 212 Times	Regarding Ring Road Honda in Gurgaon, I also had a complaint which was because of their indifference in responding to a customer query. I wrote to Honda and that was rectified immediately. Unfortunate that since you are in Gurgaon, Ring Road Honda is nearest to you. I have heard that Prime in Vaishali is decent, but that would be very far for you.
	() Thanks