Service at Tata Motors for my Palio Stile was great!

uttamc · 27th June 2007, 23:16

Guys,

i do realise there's a fear for After sales service for the car. My first experience at Tata Motors during the first service was really good - they took care of all my problems (ac vent not switching off, a couple of scratches on the car, underbody rust treatment, rattle in dashboard and regular 1st service). The treatment at the Tata Service centre at Sewree, Mumbai was really good - far better than any service i've got at Sah & Sanghi in bombay for my maruti. Really polite staff, and they had looked into everything before i got there to pick up the car.

My advisors name was Ravi, ask for him, he's really helpful n friendly.

The service at Shaman at prabhadevi is of course, a completely different issue

... its honestly the first time when i've seen a service centre being more helpful than a sales team!

Rehaan · 27th June 2007, 23:53

Check out Uttamc's complete Palio Stile 1.6 review here.

cya
R

benbsb29 · 28th June 2007, 10:04

uttamc, good to hear of your pleasant experience. Hope this new attitude translates to more customers.

Thingummy · 28th June 2007, 10:14

Quote:

Originally Posted by uttamc

Guys,

...first service was really good - they took care of all my problems (ac vent not switching off, a couple of scratches on the car, underbody rust treatment, rattle in dashboard and regular 1st service)......

Hey Uttam, What is underbody rust treatment - something that's preventive?

finneyp · 28th June 2007, 11:15

Good to know that Tata Service centers are raising their standards and delivering good service to Fiat cars too!

Rehaan · 28th June 2007, 11:45

Quote:

Originally Posted by Thingummy

Hey Uttam, What is underbody rust treatment - something that's preventive?

http://www.team-bhp.com/forum/modifi...ating-car.html

cya
R

CrAzY dRiVeR · 28th June 2007, 12:05

Quote:

Originally Posted by uttamc

i do realise there's a fear for After sales service for the car. My first experience at Tata Motors during the first service was really good - they took care of all my problems (ac vent not switching off, a couple of scratches on the car, underbody rust treatment, rattle in dashboard and regular 1st service). The treatment at the Tata Service centre at Sewree, Mumbai was really good - far better than any service i've got at Sah & Sanghi in bombay for my maruti. Really polite staff, and they had looked into everything before i got there to pick up the car.

Rattle in the dashboard within first service?

On the palio? FIAT build quality levels coming down?

uttamc · 28th June 2007, 15:38

Quote:

Originally Posted by CrAzY dRiVeR

Rattle in the dashboard within first service?

On the palio? FIAT build quality levels coming down?

Well, actually the rattle seemed to be there all the time - right from the factory i guess....

rishibravo · 28th June 2007, 16:45

Quote:

Originally Posted by uttamc

Well, actually the rattle seemed to be there all the time - right from the factory i guess....

Thats one thing I dont expect from a palio. Are you sure its not something in your glove compartment. I was irritated to the core when I got the rattling started in my dash and it turned out to be a stupid CD in the glove compartment

madan80 · 28th June 2007, 17:03

I had a rather pleasent 1st service as well. they came and picked up my car, and took it for service, and returned it as well. then 2 days later, i had a call from tata motors asking me if the service was done well.

impressive!

bottle · 28th June 2007, 17:34

just my 2p as well if uttamc doesnt mind. i completed my first service as well about 2 weeks ago for a palio 1.6 stile here in chennai , gave it at concorde ambattur since no other tata service center in chennai seemed to be ready to take in fiat palios

must admit it was a bit disconcerting since mine was the only fiat palio at the place . other than my car there was a fiat petra .. so 2 lone fiats among a crowd of tatas ..

but the staff from watchman to receptionist were extremely courteous. had to wait for my turn a bit since there was quite a crowd .. then a tata exec called me and filled up the job sheet and then asked me "no complaints right?" i said sorry i got a long list here.. so both of us proceeded to check the car (after i waited for him to finish his tea)

then he proceeded to inspect the car and took note of whatever complaints i had making a check list (the same checklist appeared in the bill) here are the things that were handled

1. rattling from dash (actually a squeaky sound like styrofoam rubbing against each other) and parcel tray (both were happenning from day one)
2. the plastic panel on the inside of the r-orvm was broken on delivery
3. had banged my bumper on a stair at home and the fog lamp had gone in
4. wasnt too happy with brakes and a/c so had asked them to check
5. a thin long white scratch from a cyclist on bumper. this was noticed by the tata exec , good sharp eyes there

and he said he would touch it up

think thats about it, on picking up vehicle next day the rattling from dash and tray was gone . he gave some story that rattling from tray was cause of my ovals there .. but he said he tighned all screws and it sounded fine after that

unfortunately yesterday ran over some bumps and the tray has started to rattle again :(

orvm panel was glued on due to lack of parts :S but was informed before i came to collect vehicle

as written on invoice , front bumper removed and fog lamp refitted

brakes and a/c test done and results ok

scratch was rubbed and i guess painted a bit since the white mark was not there . can still feel the scratch where the plastic was nicked but not noticable to eye.

other than this they just checked all levels and did a waterwash

didnt do the rust protection that he was pestering me to do since my wallet wasnt in good shape at that time, he quoted 4.5k and it included underbody treatment and waxing of the insides of doors so water doesnt seep in from windows.

all in all a pretty decent service experience, cant fault the front end but will know how well tata holds up once more serious issues occur.

at the moment the only issue is spares i think.

edit: they took care to put paper mats on floor to protect the rubber mats but forgot to do anything for fabric.. have a few signature prints from the mechanics hands

tsk1979 · 28th June 2007, 17:38

Whats with the stile and rattles. The old Palio 1.2 my uncle has have has suffered many things, but rattles are not one of them.
A case of cutting corners?

omar1310 · 28th June 2007, 17:38

Hi! I own an adventure and my experience at Tata Motors service centre at Deonar has been good (I have been there twice)

On time receiving of the car, and on time delivery!

Even for some door rattling noise, the technician came for a test ride and did a thorough check up!

I am going there in 2-3 days for 3rd service, hope it is the same this time as well.

Regards

typeOnegative · 28th June 2007, 17:45

Quote:

Originally Posted by tsk1979

Whats with the stile and rattles. The old Palio 1.2 my uncle has have has suffered many things, but rattles are not one of them.
A case of cutting corners?

Thats a bit odd in my opinion too. It is more to do with the plastics. My rattles came on pretty late and that too after some abuse. After service they do go away, but come back courtesy Mumbai roads. The only cars I have not heard rattling were Hyundais and one lone well maintained Tata Indica.

bottle · 28th June 2007, 17:57

well the fit of the plastics on the stile is definitely not up to the same standards of the old palio.. my 3 year old 1.2nv feels better more solid than my new stile with things falling apart here and there.. hoping its just teething issues

27th June 2007, 23:16	#1
uttamc BHPian Join Date: May 2007 Location: Bombay Posts: 62 Thanked: 0 Times	Service at Tata Motors was great! Guys, i do realise there's a fear for After sales service for the car. My first experience at Tata Motors during the first service was really good - they took care of all my problems (ac vent not switching off, a couple of scratches on the car, underbody rust treatment, rattle in dashboard and regular 1st service). The treatment at the Tata Service centre at Sewree, Mumbai was really good - far better than any service i've got at Sah & Sanghi in bombay for my maruti. Really polite staff, and they had looked into everything before i got there to pick up the car. My advisors name was Ravi, ask for him, he's really helpful n friendly. The service at Shaman at prabhadevi is of course, a completely different issue ... its honestly the first time when i've seen a service centre being more helpful than a sales team!
	() Thanks

27th June 2007, 23:53	#2
Rehaan Team-BHP Support Join Date: Feb 2004 Location: Bombay Posts: 24,039 Thanked: 34,069 Times	Check out Uttamc's complete Palio Stile 1.6 review here. cya R
	() Thanks

28th June 2007, 10:04	#3
benbsb29 Team-BHP Support Join Date: Nov 2006 Location: Brisbane Posts: 9,963 Thanked: 13,141 Times View My Garage	uttamc, good to hear of your pleasant experience. Hope this new attitude translates to more customers.
	() Thanks

28th June 2007, 11:15	#5
finneyp Senior - BHPian Join Date: Dec 2005 Location: Bangalore Posts: 2,716 Thanked: 319 Times View My Garage	Good to know that Tata Service centers are raising their standards and delivering good service to Fiat cars too!
	() Thanks

28th June 2007, 17:03	#10
madan80 Senior - BHPian Join Date: Jan 2006 Location: Santa Clara, CA Posts: 1,360 Thanked: 80 Times View My Garage	I had a rather pleasent 1st service as well. they came and picked up my car, and took it for service, and returned it as well. then 2 days later, i had a call from tata motors asking me if the service was done well. impressive!
	() Thanks

28th June 2007, 17:34	#11
bottle Senior - BHPian Join Date: Sep 2006 Location: Chennai Posts: 1,634 Thanked: 274 Times View My Garage	just my 2p as well if uttamc doesnt mind. i completed my first service as well about 2 weeks ago for a palio 1.6 stile here in chennai , gave it at concorde ambattur since no other tata service center in chennai seemed to be ready to take in fiat palios must admit it was a bit disconcerting since mine was the only fiat palio at the place . other than my car there was a fiat petra .. so 2 lone fiats among a crowd of tatas .. but the staff from watchman to receptionist were extremely courteous. had to wait for my turn a bit since there was quite a crowd .. then a tata exec called me and filled up the job sheet and then asked me "no complaints right?" i said sorry i got a long list here.. so both of us proceeded to check the car (after i waited for him to finish his tea) then he proceeded to inspect the car and took note of whatever complaints i had making a check list (the same checklist appeared in the bill) here are the things that were handled 1. rattling from dash (actually a squeaky sound like styrofoam rubbing against each other) and parcel tray (both were happenning from day one) 2. the plastic panel on the inside of the r-orvm was broken on delivery 3. had banged my bumper on a stair at home and the fog lamp had gone in 4. wasnt too happy with brakes and a/c so had asked them to check 5. a thin long white scratch from a cyclist on bumper. this was noticed by the tata exec , good sharp eyes there and he said he would touch it up think thats about it, on picking up vehicle next day the rattling from dash and tray was gone . he gave some story that rattling from tray was cause of my ovals there .. but he said he tighned all screws and it sounded fine after that unfortunately yesterday ran over some bumps and the tray has started to rattle again :( orvm panel was glued on due to lack of parts :S but was informed before i came to collect vehicle as written on invoice , front bumper removed and fog lamp refitted brakes and a/c test done and results ok scratch was rubbed and i guess painted a bit since the white mark was not there . can still feel the scratch where the plastic was nicked but not noticable to eye. other than this they just checked all levels and did a waterwash didnt do the rust protection that he was pestering me to do since my wallet wasnt in good shape at that time, he quoted 4.5k and it included underbody treatment and waxing of the insides of doors so water doesnt seep in from windows. all in all a pretty decent service experience, cant fault the front end but will know how well tata holds up once more serious issues occur. at the moment the only issue is spares i think. edit: they took care to put paper mats on floor to protect the rubber mats but forgot to do anything for fabric.. have a few signature prints from the mechanics hands Last edited by bottle : 28th June 2007 at 17:36.
	() Thanks

28th June 2007, 17:38	#12
tsk1979 Team-BHP Support Join Date: Feb 2005 Location: San Jose, CA Posts: 23,717 Thanked: 22,817 Times View My Garage	Whats with the stile and rattles. The old Palio 1.2 my uncle has have has suffered many things, but rattles are not one of them. A case of cutting corners?
	() Thanks

28th June 2007, 17:38	#13
omar1310 BHPian Join Date: Apr 2006 Location: Mumbai Posts: 146 Thanked: 7 Times	Even mine was quite good! Hi! I own an adventure and my experience at Tata Motors service centre at Deonar has been good (I have been there twice) On time receiving of the car, and on time delivery! Even for some door rattling noise, the technician came for a test ride and did a thorough check up! I am going there in 2-3 days for 3rd service, hope it is the same this time as well. Regards
	() Thanks

28th June 2007, 17:57	#15
bottle Senior - BHPian Join Date: Sep 2006 Location: Chennai Posts: 1,634 Thanked: 274 Times View My Garage	well the fit of the plastics on the stile is definitely not up to the same standards of the old palio.. my 3 year old 1.2nv feels better more solid than my new stile with things falling apart here and there.. hoping its just teething issues
	() Thanks