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21st March 2023, 19:00
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| Incorrect service history entered in system by Maruti Authorised Service Center Long Post Alert! Hi All, Last week I encountered a very specific issue while trying to sell my ~8 yrs. old Swift. I want to share it with the forum and want guidance from the members on how to tackle it (although I hope it doesn't happen to me or anyone else in the future  )Background: I own a 2015 Swift VXi, which I bought new from Pratham Motors, Bellandur, Bangalore. I have been the only driver of the car as my wife doesn't drive. Till now, it has been a niggle free experience and the car is a pleasure to drive, saying that I have clocked ~66060 KMs to date and the vehicle is smooth as butter. The vehicle has always been timely serviced in Pratham Maruti(PM), barring a few accessories/ very small repairs in Surakshaa Maruti(SM). Last month, I finally got the delivery of my XUV 700 and after a month of ownership of XUV, I have now decided to sell my Swift. Issue: As I am talking to dealers to sell my Swift, I almost finalized the deal with First Choice. However, at the last step of finalizing the deal, the dealer told me that my odometer is TAMPERED! I was surprised to hear that as it's a self-driven, accident-free vehicle and I can vouch on my life for the same. After enquiring with dear, he showed me the discrepancies in the odometer readings as mentioned by Pratham Maruti in the service history. The odometer readings according to Maruti's service history are as follows:
Next Steps: I got in touch in with my service advisor from Pratham and he accepted that it was a mistake from their side and would have happened due to a system error. It sounded very fishy to me as system error can happen once or twice but not 4 times and that too, happening every time at an interval of almost 10000 kms. The service advisor seems like a genuine guy and has always provided me with good service but I suspect that that whole fiasco is created by someone and cannot be a mere system error. When I asked them to update the service history, I was told that it is not possible, however, they sent me an email stating that the above-mentioned 4 odometer entries in the service history are incorrect and Odometer is not tampered. Now, the other dealer (First Choice) also backed out from the deal, hence I talked to Pratham to sell it to their 'True Value' franchise. All other dealers I am talking to, are not offering me more than 4.2L, even though I have an email from Pratham to show. Even after many negotiations, I was not able to achieve the price quoted by FC i.e. 4.5L and the maximum I could get from True Value was 4.35L. I had to take a loss of 15K, just because the service center didn't do their job properly, so sold it to Pratham True Value itself. Lessons Learnt: • If you buy a Maruti, don’t get it serviced from Maruti • Find a 'trusted' 3rd party service center and get all the vehicles serviced there. • Check the odo reading in the service bills. I always check the parts, costs, etc. but always overlooked the odo reading. I have to be more careful in the future. (Any other suggestions are welcome) Questions to the Forum: I want to know from the forum,
And lastly, isn't it a way that dealers are making sure that they can buy your vehicle at a cost lower than the market from you as you'll be left with no choice but to sell it to them? Thanks and have a good day! |
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9th April 2023, 15:13
| #2 | |
| BHPian Join Date: Aug 2019 Location: Hyderabad
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| Re: Incorrect service history entered in system by Maruti Authorised Service Center Quote:
First of all we all buy Maruti because their service is much better than many other brands, atleast in my experience. I think once the mileage is entered in the system during service we can't change it. Looks like in your case it's purely manual error. And to your bad luck you overlooked it. I was offered 1 lakh for my 15 year old SX4 by True Value dealer. Had he told 1.2 lakhs i would have given the keys away. He then quoted 1 lakh 5 thousand.. I walked off. The same day I sold the car for 1.45 lakhs to a reputed dealer. The True Value people are hardwired to under quote. Nevertheless based on your post, i too shall now check the service history of my 4 year old S Cross. One question, Was it the same service advisor that took your car in everytime you got it serviced? Drive Safe. | |
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9th April 2023, 19:34
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9th April 2023, 20:20
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10th April 2023, 10:50
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11th April 2023, 10:40
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11th April 2023, 10:59
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19th April 2023, 14:38
| #8 | |||
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| Quote:
Quote:
 Moreover, anyone who would be buying the car, will check for service history and I don't think the email from the dealership will convince anyone that 4 entries in the service history could be incorrect. Whereas, for Maruti, it will be relatively easier to convince the customer. I strongly believe that its no 'system error' and it has been deliberately put in the service history to make sure that the customer is left with no choice but to sell it back to Maruti. Quote:
Last edited by Gannu_1 : 19th April 2023 at 15:00. Reason: Please use the multi-quote option while quoting and replying to multiple posts together. Thanks! | |||
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19th April 2023, 15:02
| #9 | |
| Newbie Join Date: Dec 2020 Location: BANGALORE
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| Re: Incorrect service history entered in system by Maruti Authorised Service Center Quote:
 From what I learned from my case if there are 1-2 incorrect entries and you have mail from the dealership to justify that, chances are that it will not affect your resale value and the customer can be convinced. However, if these entries are more than 2, then it's a challenge to sell. The baseline is, whenever giving your vehicle for service, mention it explicitly 'to enter the correct service history' and validate the same after receiving the vehicle. That makes me think, do 2-wheeler companies also do that ? It would be interesting to know that. | |
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19th April 2023, 15:05
| #10 | |
| Newbie Join Date: Dec 2020 Location: BANGALORE
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| Re: Incorrect service history entered in system by Maruti Authorised Service Center Quote:
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19th September 2023, 10:33
| #11 | |
| Newbie  Join Date: Sep 2023 Location: Bengaluru
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| Re: Incorrect service history entered in system by Maruti Authorised Service Center Hi everyone, I faced the same problem and thought it might help to share this experience here. Recently bought a pre-owned Tata Harrier from Standard Auto in Adugodi (fantastic experience, and a post on that later), which meant we had to sell our 7 yr old Baleno. We wanted to go ahead with Cars24 for this, which offered a competitive price. Things were smooth until they pulled out the service history and informed that there's been some meter tampering and this could have an adverse impact on the price. This was a rude shock  I was absolutely sure this is wasn't the case, because the car always sent to MASS - Bimal on Old Airport Road.I went through the detailed history, and here's is what I found: Until Oct 2021, the odometer readings were recorded correctly. But in March 2022, it jumped to 7k+ kms, whereas the actual travel was less that 500 km. The trend of wrong readings continued with random and inflated numbers, until the last service in June 2023, where it got magically corrected! I confronted my usual service advisor on this who admitted it might have been a typo error. Now this was rubbish. Anyway, things escalated quickly and their CS team called back, saying while service history can't be changed,they can give a letter. This wasn't ideal, because, as someone pointed out in this thread, what's the credibility of the letter for a prospective buyer! But since not much could be done about the service history, it did put Bimal folks on a backfoot. I insisted on a letter that laid the facts down with an apology, and they were ready to give it. In fact, I drafted it the way it was needed, with correct readings recorded for every respective wrong entry based on the vehicle-in forms. Yes, made them go through the files to dig all of them out, and send me the right readings. Pro-tip - vehicle-in forms are entered manually, so you can actually check what they are entering before you sign off. The letter came, I used it to negotiate with Cars24 and managed to "almost" get the offer price. I say almost, because it was still down about 2k. Moral of the story - follow up, push hard and get the story straight ON RECORD. And when you give the car for service verify the recorded odo readings before clearing the bill. Hope this helps some others. Quote:
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