[msetlur]

Thank you for the details Greenhorn. Will make it a point to check with the service advisor the next time the vehicle goes to the service station about the Hyundai specifics

[hollywoodhogan]

Originally Posted by tsk1979

So when you go to concorde motors, always assume a thief standing in front of you, its your duty to save your wallet.

while i agree that perhaps concorde may have wronged in billing its customers incorrectly, its not ideal that as a moderator you voice such harsh comments (calling them thieves) like you have phrased above. you are our role models in this forum to be honest and so we have high expectations of you which also means we expect moderated opinions from you.

[.anshuman]

This happens all the time for most dealerships,when we gave our Scorpio vlx for first service we were shocked with the heavy bill,upon scrutiny we found they had done engine flush,added several additives etc,we asked them to show them in writing if mahindra recommends all this stuff on first service,they just waived off the charges.

Just to make more margins per car most dealerships this kind of jobs,ive had similar experiences with maruti ,hyundai and mahindra service centers in gurgaon.

[HappyWheels]

Originally Posted by tsk1979

... So when you go to concorde motors, always assume a thief standing in front of you, its your duty to save your wallet.

Mmm... seems like this is the culture at Concord! I was under the impression the latest happening with Tejas was a one-off incident, but this looks more like a habit!

Originally Posted by hollywoodhogan

... you are our role models in this forum to be honest and so we have high expectations of you which also means we expect moderated opinions from you.

What was that? Isn't this a honest opinion based on his experience? What do you expect him to say when he is still able to recollect two of the cheating incidents?

OT: And what does being moderator have to do with all this?

[sgiitk]

You can probably get better decoking by driving 150-200km mostly at sustained three digit speeds.

I remember as a student in the mid 1970's my Escort will always hiccup once or twice when I opened it up on the motorway after running in town for over a month. I was told that it was carbon. The best way of burning off the coke was to do 100 miles or so at Motorway speeds.

[tsk1979]

Originally Posted by hollywoodhogan

while i agree that perhaps concorde may have wronged in billing its customers incorrectly, its not ideal that as a moderator you voice such harsh comments (calling them thieves) like you have phrased above. you are our role models in this forum to be honest and so we have high expectations of you which also means we expect moderated opinions from you.

When somebody cheats me twice, I will call them a thief. We have owned 5+ tata cars in the family, and to be frank this was the only dealer where we have seen such cheating. In my last year at BLR, I changed workshop to Prerna Old Madras road due to these incidents.
I have seen all kinds of Tata dealers, mean, stupid, incompetent, totally clueless etc., etc., but this was the only time a genuine warranty claim was denied citing "this is not covered under warranty".,
Of course, I am a fool too!. Fool me once shame on you, fool me twice shame on me. I got fooled twice.
But I learn an important lesson. Always read the car documents and manuals carefully.
Infact that is going to save me lot of money decarbonizing as Tata tells you to decarbonize every couple of days using the method mentioned by our IIT prof below

Originally Posted by sgiitk

You can probably get better decoking by driving 150-200km mostly at sustained three digit speeds.

I remember as a student in the mid 1970's my Escort will always hiccup once or twice when I opened it up on the motorway after running in town for over a month. I was told that it was carbon. The best way of burning off the coke was to do 100 miles or so at Motorway speeds.

The tata manual says rev the engine hard full throttle for a few seconds every now and then, or once a day after driving in city.
when we drive in low rpm in city, carbon gets deposited in the system.

Full throttling, takes care of this.
So in 1010000 kms of indica ownership, only once I got fooled by this decarb con, and now decarbonizing is done by full throttle method.
Sometimes every 30-40K I use the water method also. Put water in the exhaust and full throttle.
Ditto for the safari, every couple of days I full throttle for few seconds as its mentioned in the owners manual.

I had a very bad experience during my test-drive of Fiat Linea at Concorde Motors [India] Ltd., Mysore Road, on 29.8.2009. I wanted to test-drive 1.4 petrol version, which they did not have. They had 1.3 Multijet diesel test drive vehicle only. Even then, I accepted it. Before test-drive, the sales executive [a nice gentleman, I must acknowledge] explained to me the salient features of Emotion Pk variant show-room vehicle. When I asked about the folding of ORVM in the opposite direction [towards the fender - learnt from VahanPujari], he said no. After demonstration, they were taken aback about this feature. He said, he did not know about this earlier! However, I was relieved to see that Fiat has redesigned the driver seat height adjustment lever. Now it is shorter and does not touch my thigh during ingress and egress. Then, we went for test-drive. The sales executive deputed his colleague to accompany me during test-drive as the former was busy with some other customer [multi-tasking!]. During the test-drive, the sales guy commented: "What sir, you made a wrong decision [of buying Maruti Suzuki Versa]", commenting on my present Maruti Suzuki Versa. I replied that from the past 5.5 years, it is serving me faithfully without any worries. Now, Fiat Linea has attracted me, that is why we are thinking of replacement to Maruti Suzuki Versa. Here begins my horror story! After driving for a few km, My Car display unit displayed 'Low Fuel'. I pointed out this to the sales guy. That person replied carelessly that no need to worry, sir. After sometime, when we were crossing Kengeri satellite township at a busy pedestrian crossing, the vehicle came to a grinding halt with engine switched off. Many attempts to start the vehicle became futile. Then only, it dawned on me and the sales guy that there was not even a drop of diesel left in the vehicle! He started requesting me to bring the vehicle to the left side of the road, as I was on the right side lane of busy Bangalore-Mysore State Highway. With great difficulty I brought the vehicle to the left side of the road, as it was sloping and halted using hand-brake. When we got down from the vehicle, we noticed that fuel was leaking from the engine bay. Now, it was my turn to taunt the sales guy: "My Maruti Suzuki Versa has never stalled in the middle of the road in the last 5.5 years!". The sales guy was profusely pleading sorry. After more than half hour, another vehicle Punto came and took us back to the show-room. When Concorde Motors have not bothered to keep the test-drive vehicle in good condition, how they will provide good service for customers' vehicles, is a million dollar question. I found the sales executives unprofessional. A great product Fiat Linea has to suffer in the hands of inexperienced and unprofessional service staff of Concorde Motors. Anyway, I have decided to take another test-drive preferably 1.4 petrol version, from another dealer Prerana Motors Pvt. Ltd. before taking a final decision in the matter.

[Kannan_Marg]

All Tata Service Dealerships are meticulously focussed at one thing- Their monthly service billing targets, and nothing else come in their way towards achieving this. This is just not a generic comment, but what I heard from one of their workmen. They set-up a very steep billing target month after month department wise viz, Workshop, Body Shop etc,. They seldom worry about customer satisfaction, business ethics etc., while in the process of meeting their billing targets. One could only blame the top management as change should happen at that level. Beyond a point no gimmicks would work for them. Post warranty period they are already loosing a sizeable chunk of their BELOVED customers to Independent Garages unlike Maruti where the Majority stays with them based on their relative peformance.

Poor FIAT Motors, despite having world class products they got into the death trap called TATA SERVICE. I am a hardcore Fiat Fanatic, but keeping away from changing my Siena for a Linea or Punto due to the only reason that I have no alternative but to stay with TATA SERVICE during the first few years of warranty. Just the feeling itself keeping me away from vehicles dealt by TATA SERVICE.