Skoda dealership == "Utter negligence and milking the compelled customer" Here is the excerpt of the mail communication between me and Skoda. A nice story. Hope will help others before feeling stupid of themselves. GTO I hope through team bhp I will share my grievance with my fellow consumers and I would want to let them know that our money is our hard earned money and if we spend them to buy a car we want some justified value and service not only from the car but from the dealer company and all they earned chunk of my money. From:Sudhir, Srinivas [mailto:Srinivas.Sudhir@skoda-auto.co.in] Sent: Wednesday, October 03, 2007 4:57 PM To: Shantanu Sinha Subject: RE: New Concern
Dear Mr. Shantanu Sinha,
We are in receipt of your below said mail and had noted the contents. We understand your concern and regret for the inconvenience caused to you in this regard. We have taken up your concern with our dealership and have asked for the detailed report of the vehicle, for further resolution to your concern. We will revert to you on receipt of the same.
Best Regards
Srinivas Sudhir
Customer Care
After Sales
Skoda Auto India Private Limited
Plot No:A-1/1,Shendra
Five Star Industrial Area,MIDC
Aurangabad-431201
Tel :+91 240 6631256
Fax :+91 240 6631277
E-mail : Srinivas.Sudhir@skoda-auto.co.in From: ss0029691@techmahindra.com [mailto:ss0029691@techmahindra.com] Sent: Wednesday, October 03, 2007 11:31 AM To: Sudhir, Srinivas; saipl.service@gmail.com Subject: New Concern Name Of Customer: mr Shantanu Sinha Email: ss0029691@techmahindra.com Phone: XXXXXXX Chasis No: TMBBGIUXXXXXXX Reg No: WB 68 B XXXX Date Of Purchase: 19/09/2002 Kms Run: 66054 Selling Dealer: Topaz Motors Service Dealer: Topaz Motors Concern: I had given my car for paid service and check up on 29/09/2007 and was charged Rs 9662.00 and paid the amount and took the car. While going home found the armrest lock is broken and the engine bay opener handle (to open the bonnet from inside) was lying on the floor. Informed the service center but was asked to bring the car on 01/10/2007 to get it fixed. While taking the car to workshop on 01/10/07 the car broke down. Called the brake down van and on arrival they confirmed the alternator belt (got it replaced at 40000 KM as suggested.) jumped out as the tentioner struts gave away. I work for Mahindra and Mahindra auto engineer confirmed that that strut cann't give away suddenly but would go in slow mechanical failure giving audible sound for at least one month. On taking the car to topaz the new appointed (Topaz here got transferred from previous owner to new owner and management) service manager accepted it was a negligence on their part and promised to fix it. On calling them today (03/10/2007) found they will charge me for part, laybour and the brake down service. I bought the first skoda octavia elegance in kolkata and by just word of mouth made 5 more customers of octavia. And I was happy with previous management so I asked that just to show good gesture and to consoler my grievances they should not charge me the laybour which they roughly didn't agree. I don't have any other dealer to go in eastern region so am feeling compelled to abuse even after spending lot of money. Hope you will make me feel better for choosing skoda and making my friends to buy skoda.
Last edited by Rtech : 4th October 2007 at 10:14.
Reason: Removed chassis # & mobile number. Could be misused.
|