Reg: FordIkon Service issue in Bangalore Guys,
Please advise.
I gave my FordIkon for bumper replacement with MetroFord, Bangalore after my car got hit when it was parked.
When I went to pick mycar after service what they told is Horn is little loose and it has to be replaced. I have installed a new horn around 6months ago and it was absoultely working fine when I gave for service. I insisted to repair and give me else replace new horn for which they made me wait 1.30hr and then told it is not reparable and I need to buy new horn.
I told them it is your responsibility to replace it free of cost as I gave car in working condition of horn. They said it is "non ford recommended", "non guaranteee electrical equipment" they cant do. When I did a little gentleman argument they took car back and replace my horn with "old piece" (which works like a junk and person who is walking on road is responding, horn of scooter I guess) and told to check with my orignal shopkeeper for servicing.
Since shop was on same road from wherein I travel everyday I agreed and took delivery, this was my biggest mistake. When I went home I also found that they messedup my Autocop lock and I cant lock my car using remote. When I went home I found that my horn was out of warranty period and I cant repair it so next day I called service engineer and told about horn and remote problem.
He replied back saygin it is not his responsibility and workshop guy meessed up so I should call him, after few arguments he agreed to call himself and made workshop guy to call me. When I spoke to workshop guy he is saying why I am making issue for 400/- and I should replace new horn and it was not working when I bought it seems. When I pointed out that it is not true and also that it is not mentioned in worksheet while taking for servicing and nor did they called me in last 3 days when car was with them.
I had atleast 5 calls since moring and they are not taking responsibility at all and I shouted back eithet to put thier service manager on phone and repair it earlier else i would go to consumer court.
Guys
Anybody had gone throuhg such situation here with MetroFord or any other dealer in Bangalore? What path I shoudl take to solve this issue? Pls advise
Thanks
Naveen |