| Cheating by Deedi Motors Trivandrum (Defective Spark Delivered)
My brother who is living in Kerala wanted to by a small car for his wife had asked my opinion for choosing one. Because of my previous good experience with GM India through my Magnum, I have suggested him to go for Spark, and undoubtedly it’s a great car and real value for money in that segment with the 3 years warranty.
We booked a Platinum Metallic color Spark LS on 29-April-2008 through Deedi motors private LTD Kollam, Kerala. Even though there was no urgency from our side, a Spark was delivered to my brother’s hospital (He is a doctor) at night 10:00 O’clock on 15-May-2008. Even though my brother told them to deliver it on next day, they told him that they would be busy on next day due to exhibition at Kollam, hence need to deliver the vehicle before that. They were very keen to register the vehicle with the RTO before delivery. The RC is yet to be delivered.
Immediately after the delivery, my brother took the vehicle for a test drive and found that the odometer is not functional, but it has already clocked 110Kms!!! When he asked for an explanation the service personal informed that all cars will be unloaded at Deedi motors Trivandrum showroom and will be driven down to Kollam Dealership (Approx 70 Kms!!!) for delivery so that it is clocked 110Kms on Odo. Anyways the Odometer malfunction has been sorted out next day by replacing Vehicle Speed Sensor and the service engineers informed that it is a common issue with Sparks and there is a direction from GM to call back and replace it on all cars. This was a strange response and seems unauthentic. My obvious doubt is why the sensor is not been replaced before it is been delivered to customer?
The very next day when my family saw the vehicle in day light really shocked seeing a Cashmere color vehicle (What we booked was Platinum Metallic). And the story not ending there. We found uneven black spots all over the body paint. It is beneath the polish layer and hence very evident that it is not dirt or any foreign particle accumulated during the delivery. My brother immediately reported the issue to the concerned sales person and he promised that he will check the vehicle on next working day (19-may-2008). As no one turned up till 1 PM on 19th my brother took the vehicle to Deedi motors Kollam showroom and shown the vehicle to the Service manager there
After initial investigation he has commented that it is just dirt and a wash would do the job. To our surprise the vehicle was taken inside the service bay without a job card written. This is the first time we are seeing the vehicle shifted to service bay by an authorized dealer without a job card made for it. They have washed it with multiple solutions but the black spots remain same all through the body. Meanwhile one of the service guy told my brother personally that he has seen these spots before the delivery itself, and reported it to the service engineer, but his reaction was “its ok”. (We have this conversation with the service guy recorded in my brother’s phone).
Immediately the same innovative service manager came up with a new resolution: Do a Teflon coating will resolve the issue. Since my brother was not sure how a third party Coating would help removing the black spots from the paint, he didn’t agree and called me up from there. I talked to the service manager and insisted the service manager to make the job card first with the exact complaint and give a copy. Initially he was hesitant to make a job card with the compliant we registered, and tried to give a card for "Body wash". Finally after 30 mins of talking with the guy he gave a copy of Job card with the exact compliant printed on that.
He brought the car back home and never used it again. We contacted GM India to inspect the car at our presence and identify it is a manufacturing defect or defect due to poor storage/ workmanship at the dealer side. Regarding the same, I had registered a complaint in customer care through your toll free number; I received calls from the dealer as a response. They are insisting us to leave the vehicle in their custody. But we are really suspicious about the dealers function, so decided not to send it to the showroom again before a GM official sees the car.
After multiple calls to the dealer and GM Customer care, 2 times Deedi motors representatives visited my home to see the car and they are insisting us to leave the car with them. When we enquired what they want to do with the vehicle the General manager of Deedi motors told me that they will lightly rub the paint and then polish it again!!!! We clearly mentioned that we don’t require a defective car. The dealer is trying to convince us to repair the car and use it.
Now as there is no hope from GM side we are proceeding with taking the issue to the court. I never expect such a cheat from General motors dealer and after multiple mails and calls none of the GM official inspected the car or enquired the issue sorted out or not. So we are registering an FIR tomorrow.
This whole episode has left me embarrassed (as I was the one to refer the GM vehicle to my brother) and credentials of the GM dealerships and product a big suspect.
Last edited by HotChillyPepper : 28th May 2008 at 16:08.
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28th May 2008, 16:06
