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I see a lot of arguements going on. Good to know both sides anyway. If it was a minor scrach I would definitly ignore it. The car has a minor unpainted scrach, I simply ignored it, not even reported it to anyone. The car has been repainted in 4 places. What if I accept what dealer is proposing, replacing/repainting door and bonnet. What is the assurance that it will be done perfectly? Will I have a right to complain after that? If I am going to sell this car after a few years, who will pay me the depreciation. The dealer still saying that it is caused by bird droppings. Can bird droppings cause dents?
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Hmmm. This is a very interesting situation. My opinion on this is that if you accept the re-paint done by the dealer, well then
Would the dealer have given you the car for half the price, if you'd say that you lost half the money on the way enroute. ( Getting stolen in transit) or would he have given you the car if all your money was fake( money got damaged in transit). So if the answer to these questions is yes then you should get the parts replaced but if it's a negative, then why should you get the replacement? If the executive or the dealer thinks that the car is not damaged, tell them to return you your money, and keep the car. Don't you believe that you have the right to get a "
right" car. If they are so keen on replacing the doors and the bonnet, why not the whole car?
As for the bird droppings, tell him the next things that would land on his jaw would be a lot more than bird droppings. Let's see if that leaves a dent. Bird droppings
That's why I am insist that you take pictures. If the damage is really caused by bird droppings and they can prove that in court, even then you can get the the court to say that the parts should be replaced. In that case, you still don't have anything to loose but should you just surrender mekely, boy o boy!
I can understand that this must be really really depressing for you, but since when did things come easy in this country. Fight for it bro'.
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I have a call from dealer today and told me that someone from honda is there and I can bring the car for inspecton if I want! I went there reluctently. I showed him the repainted parts. He was not ready accept the defects in bonnet and the front bumper even if it is clearly visible. At last he said what they can do is to replace the door and bumper and for the rest of the issues, they will repaint it. He told me that this could be the final if I go to a consumer court also. After a lot of arguements I gave it up. I dont really understand what is happening here. Is dealer trying to cover up honda or honda is trying to cover up the dealer
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Forget who's trying to cover whom up. Whatever the dealer or the executive from Honda is saying, ask them to give it to you in writing. Make sure you have name's, phone numbers, their bosses name's and phone numbers. Speak with the executives boss, tell him the story, document everything. From now on take nothing on a verbal front. If they say that they are changing any part, there should be some evidence with you in writing. Once you get that, refuse to get the car repainted and tell them that you want the car to be replaced and if required you
WILL NOT HESITATE proceeding against the company and the dealer in the court. Make this as firm as possible without getting loud or angry.
Get yourself a good lawyer. Legal fees are re-imbursed by the court at the end of the trial, provided you win, which in your case, is very much likely to happen.
The way I perceive it, your reluctance to go to the dealer and blah blah blah, only goes to show that you are on the verge of giving up. This is precisely what the dealer wants. Pace yourself on a weekly basis. At the end of the week, review the situation. If the results are favorable, then give it another week, if not escalate the matter as maybe required. Just remember that things will not happen overnight but when they do happen your way, the feeling will be overwhelming.
I know it's not easy but what is? Was buying the car any easy? Remember all nights working hard only to get your hands on the machine? So if you've earned it, you deserve it.
A word of advice : do remember that the way the judiciary functions is that the one who has levied the charge, is the one who has to prove the charge. So the onus would be onto you to prove it to the court that the car was damaged before you took the delivery and the dealer cheated you.
Good luck and do let us know what's happened on the legal notices you've sent and stuff.
Cheers!
M2S