My Swift in shatters after given to Body workshop at Maruti Service masters

dhall_gagan · 2nd August 2008, 12:02

Guys,

I had recently given my Swift for a Body repair at Maruti Service masters, Okhla Branch.
When I received it back, I got it with:

- My Xenon Lamps not working
- My underbody Lights not working
- My Flashers not working
- A new scratch on my right side rear door
- My LED Number plates not working

A loss of close to 20k.

Request you guys to help me with any contact detail of a person to whom I can raise this issue.
I had sent a written complaint but in Vain.
have been driving my car with Fog lamps only for the past one month and not even teh customer care head of MSM, Okhla is not bothered, says I am on leave.
How can such things be tolerated from a brand which boasts so much about their Customer Care being their top most priority.

Please help!!!!

- Gagan

JayD · 2nd August 2008, 12:10

Considering all the stuff that conked out are aftermarket accessories, i dont think the garage will claim any responsibility for it. Instead of running around with no lights, go to some other place and see what the actual problem is. Looking at the problems, looks like a simple fuse problem to me!!

katalysm76 · 2nd August 2008, 12:10

The maruti guys would have disconnected the battery cables,and your accessories power or grounding wires might not have been plugged again to the battery,if you can get the wiring checked from an car electrical expert in your area,I am sure there might be some small issue of the accessories wire being disconnected.

AK

dhall_gagan · 2nd August 2008, 12:51

Quote:

Originally Posted by JayD

Considering all the stuff that conked out are aftermarket accessories, i dont think the garage will claim any responsibility for it. Instead of running around with no lights, go to some other place and see what the actual problem is. Looking at the problems, looks like a simple fuse problem to me!!

I think even if they are accesories, they are a part of the vehicle and if they are not working then Maruti guys are responsible for every bit.
I have got them checked and all the wires and fuses are in place , the connectors have been damaged.
I wanted help from you guys, if you know any person I can contact directly for such issues.

- Gagan

aaggoswami · 2nd August 2008, 12:57

Considering that most of the electrial parts are not working, check the wiring and fuse.

GTO · 2nd August 2008, 15:50

Quote:

- My Xenon Lamps not working
- My underbody Lights not working
- My Flashers not working
- My LED Number plates not working

Actually, they may have done other road users a service

. Just kidding.

All the malfunctioning parts are fitted in the after-market. Its possible that the workshop simply wasn't familiar with its wiring, or didnt want to take the chance of blowing them up. I suggest you go back to where you got these fitted from, and get it rewired.

greenhorn · 2nd August 2008, 19:37

heh, you should be happy nothing has happened so far.some other dealerships would have cried bloody murder , not touched your car at all citing the mods , and cancelled your warranty right away, or even worse, removed them. You really cant expect a dealer's place to take care of all these aftermarket mods right ?

mnhegde · 2nd August 2008, 19:59

Am really worried after reading dhall's (electrical parts) experience. Have any of the tbhpians experienced any problems in their audio systems (comps, amps or wiring) after service ??? Removing them before service and re-installing after that, is problematic with component speakers and amplifiers.

My third service is due, am really worried how the service center guys will treat aftermarket audio systems in cars?????

Shakensoul · 2nd August 2008, 22:38

Quote:

Originally Posted by dhall_gagan

Guys,

I had recently given my Swift for a Body repair at Maruti Service masters, Okhla Branch.
When I received it back, I got it with:

- My Xenon Lamps not working
- My underbody Lights not working
- My Flashers not working
- A new scratch on my right side rear door
- My LED Number plates not working

A loss of close to 20k.

Request you guys to help me with any contact detail of a person to whom I can raise this issue.
I had sent a written complaint but in Vain.
have been driving my car with Fog lamps only for the past one month and not even teh customer care head of MSM, Okhla is not bothered, says I am on leave.
How can such things be tolerated from a brand which boasts so much about their Customer Care being their top most priority.

Please help!!!!

- Gagan

When you turned the car in for service, did the job card mention that these accessories were working, were these checked ?

anjan_c2007 · 2nd August 2008, 22:49

The Maruti dealers are nowadays quite well behaved on the whole. Its unbelievable that some dealer would do such nasty things to a new car that has come for servicing. OK these were after market fittings. Once the car is in their custody its their lookout to keep it safe . The scratch on the body has nothing to do with aftermarket and beforemarket. Its negligence. I think you should publicise their misdeeds through the print media so that they mend their ways. Approaching some press reporter may help.

AbhiJ · 2nd August 2008, 23:44

I am willing to bet that either the power cable from the battery is disconnected or a fuse which controls all the above is blown.

Quote:

Originally Posted by GTO

Actually, they may have done other road users a service

. Just kidding.

hehehe

sujithnk · 5th August 2008, 13:26

I am sure the power cables from the battery is disconnected . It happens to me regularly when i give my car for service .
Do take the car where u fixed your accessories and ask them to do a check rather than driving on fog lamps .
I am sure those people can tell you what is gone wrong and depending on that take our further actions if maruti people are at fault .

2nd August 2008, 12:02	#1
dhall_gagan BHPian Join Date: Feb 2006 Location: Delhi Posts: 166 Thanked: 14 Times View My Garage	My Swift in shatters after given to Body workshop at Maruti Service masters Guys, I had recently given my Swift for a Body repair at Maruti Service masters, Okhla Branch. When I received it back, I got it with: - My Xenon Lamps not working - My underbody Lights not working - My Flashers not working - A new scratch on my right side rear door - My LED Number plates not working A loss of close to 20k. Request you guys to help me with any contact detail of a person to whom I can raise this issue. I had sent a written complaint but in Vain. have been driving my car with Fog lamps only for the past one month and not even teh customer care head of MSM, Okhla is not bothered, says I am on leave. How can such things be tolerated from a brand which boasts so much about their Customer Care being their top most priority. Please help!!!! - Gagan
	() Thanks

2nd August 2008, 12:10	#2
JayD Senior - BHPian Join Date: Jun 2007 Location: Cochin! At last Posts: 3,236 Thanked: 2,568 Times View My Garage	Considering all the stuff that conked out are aftermarket accessories, i dont think the garage will claim any responsibility for it. Instead of running around with no lights, go to some other place and see what the actual problem is. Looking at the problems, looks like a simple fuse problem to me!!
	() Thanks

2nd August 2008, 12:10	#3
katalysm76 BHPian Join Date: Jan 2008 Location: Bombay Posts: 120 Thanked: 2 Times	The maruti guys would have disconnected the battery cables,and your accessories power or grounding wires might not have been plugged again to the battery,if you can get the wiring checked from an car electrical expert in your area,I am sure there might be some small issue of the accessories wire being disconnected. AK
	() Thanks

2nd August 2008, 12:57	#5
aaggoswami Senior - BHPian Join Date: May 2007 Location: Vadodara Posts: 4,982 Thanked: 2,931 Times	Considering that most of the electrial parts are not working, check the wiring and fuse.
	() Thanks

2nd August 2008, 19:37	#7
greenhorn Senior - BHPian Join Date: Apr 2007 Location: KL-01 Posts: 7,745 Thanked: 4,401 Times View My Garage	heh, you should be happy nothing has happened so far.some other dealerships would have cried bloody murder , not touched your car at all citing the mods , and cancelled your warranty right away, or even worse, removed them. You really cant expect a dealer's place to take care of all these aftermarket mods right ?
	() Thanks

2nd August 2008, 19:59	#8
mnhegde BHPian Join Date: Feb 2008 Location: B E N G A L U R U Posts: 473 Thanked: 0 Times	Am really worried after reading dhall's (electrical parts) experience. Have any of the tbhpians experienced any problems in their audio systems (comps, amps or wiring) after service ??? Removing them before service and re-installing after that, is problematic with component speakers and amplifiers. My third service is due, am really worried how the service center guys will treat aftermarket audio systems in cars?????
	() Thanks

2nd August 2008, 22:49	#10
anjan_c2007 Distinguished - BHPian Join Date: Jul 2008 Location: India Posts: 8,331 Thanked: 20,645 Times View My Garage	The Maruti dealers are nowadays quite well behaved on the whole. Its unbelievable that some dealer would do such nasty things to a new car that has come for servicing. OK these were after market fittings. Once the car is in their custody its their lookout to keep it safe . The scratch on the body has nothing to do with aftermarket and beforemarket. Its negligence. I think you should publicise their misdeeds through the print media so that they mend their ways. Approaching some press reporter may help.
	() Thanks

5th August 2008, 13:26	#12
sujithnk BHPian Join Date: May 2008 Location: Cochin Posts: 128 Thanked: 0 Times View My Garage	I am sure the power cables from the battery is disconnected . It happens to me regularly when i give my car for service . Do take the car where u fixed your accessories and ask them to do a check rather than driving on fog lamps . I am sure those people can tell you what is gone wrong and depending on that take our further actions if maruti people are at fault .
	() Thanks