Linkway Honda Mumbai crashes my car EDIT: Another similar incident pg9!

maddy42 · 20th October 2008, 11:36

Glad that the car has come home dippy. Well i did observe some points told by the fellow members. Are you going to do something about it?

itwasntme · 20th October 2008, 12:42

Dippy,

Don't forget to send a flunkey around to the nearby police stations to check for any FIRs involving your car. You never know what actually happend and whether it was an Accord or a mini-truck!

I also assume that your AT transmission is working perfectly? Ensure THAT, before Linkway says that you should have thoroughly road-tested and complained earlier.

Good to see it your baby :-) back though.

suman · 20th October 2008, 12:44

Dippy, this is good news

but do get those gaps attended to if possible.

v12 · 20th October 2008, 13:33

Congrats on getting the car back Dippy. I'm sure all the problems have been sorted out and the ones regd the panel gaps etc would not take long to fix.

But did you check the parts that they have replaced? The list of parts would definitely match the invoice, but whether they are original or Kurla stuff needs to be checked urgently. Remember the Nummer Eins case where they replaced the damaged parts with fake parts.

Also, is your rear bumper out by any chance?

Dippy · 20th October 2008, 14:22

Thanks for the support guys. Regarding your observations of the panel gaps, I think its the photography because havent noticed anything in person on the car.

@esteem lover: No paint difference. The bonnet matches the rest of the car perfectly.

@V16 and others: The headlight is fine. It is just the photo angle. They have also put new rubbers on the underneath of the bonnet.

@itwasntme: The AT is the first thing I checked. I am very particular about the tranny. It works perfectly. Infact my main concern was that

@V12: I have checked the parts. Everything is spanking new under the hood including the new O2 sensor. The rear bumper isnt Linkway's doing. Kartik touched it while reversing once so thats ok. Just have to get it done.

At the end I am quite impressed with their paint job.

DJANGO · 22nd November 2009, 01:04

One year on, reading this post, I am speechless. First off, mate, my commiserations. A Honda is a very expensive car and we at Team BHP are known for treating the cars as a family member, so I can feel your pain. This is an absolutely unfortunate thing to have happened.

Looking at the pics, it is obvious that Linkway, naturally, has tried to downplay the accident. The driver had no business speeding in a manner such that he ruined your car as per the pics. It is also painfully obvious that the driver must have really punched the pedal through the floorboad to achieve that sort of impact and leave those sort of scars on the car. Obviously, this has not happned the way Linkway is making it out to be. It probably happned on the roads around Linkway, the Andheri Malad Road, for instance.

Owning the blame, giving you a rental to use in the interim, and repairing the damages at their expense is the bare minimum they can do for you. Its a fair bet that they will find a way to collect whatever they spent from their insurance company so as not to be out of pocket.

I can only hope that they offered you financial recompense in addition to the above. And above all, hope that they repaired the car to your satisfaction. Pls post an update if you can.

One needs to examine one's legal options, and I am sure you would have pursued that as well. Any luck there? Again, an update on this would be highly appreciated.

Best wishes

Django

greenhorn · 17th February 2010, 18:52

History is doomed to repeat itself, especially with such incompetent people
Car damaged by Service centre. - Auto Zone | TechEnclave
happened to a moderator of another forum I'm a regular at. Thankfully due to this thread, he was prepared

Zappo · 17th February 2010, 19:13

They have to be amazingly stupid to repeat such mistakes. And looking at the closing date of this issue with Dippy, some time in Oct 2008, it is hardly a couple of months over 1 year and here we see a repeat. And I think that chances are there are other similar cases that went unreported. How can they be so incompetent to do these things so frequently? And then they have the cheek to even force the customer to claim his own insurance. Amazing indeed! More than that someone needs to tell them that the Insurance company can not only blacklist them for this suggestion but also sue them for forgery. AFAIK, insurance will not pay unless the owner mentions that he or his wife or the driver (if that rider is taken) was driving the car. So that is what Linkway was suggesting here I presume.

Nonetheless, Honda badly needs a reality check for putting it up with such incompetent and crooked dealers.

Shripad · 19th February 2010, 12:02

Hey guys.
That is my Honda City 1.5S MT that these guys over at Linkway honda crashed this time around ( the one greenhorn posted in the link above : http://www.team-bhp.com/forum/1737981-post127.html)

They were very unwilling to repair it at their own cost. Had to waster almost entire morning with them until they finally agreed to do it and gave me the written confirmation of the same.
They still didnt gave a spare car. I just hope they dont screw up this repair job.
Attaching few pics here.
They narrowly missed the chassis beams. Does not appear to have any structural damage.
Hopefully now they fix everything soon.

KSM-Vtec · 19th February 2010, 14:47

Quote:

Originally Posted by Shripad

Hey guys.
That is my Honda City 1.5S MT that these guys over at Linkway honda crashed this time around ( the one greenhorn posted in the link above : http://www.team-bhp.com/forum/1737981-post127.html)

They were very unwilling to repair it at their own cost. Had to waster almost entire morning with them until they finally agreed to do it and gave me the written confirmation of the same.
They still didnt gave a spare car. I just hope they dont screw up this repair job.
Attaching few pics here.
They narrowly missed the chassis beams. Does not appear to have any structural damage.
Hopefully now they fix everything soon.

I seriously dont understand how they can be unwilling to repair it at their cost.

Will be interesting to know what their argument was for the same.

amtak · 19th February 2010, 14:52

Quote:

Originally Posted by KSM-Vtec

I seriously dont understand how they can be unwilling to repair it at their cost.

Will be interesting to know what their argument was for the same.

It seems they hit it somewhere while reversing the car. Anyhow, these guys at the service stations drive like maniacs

discobiscuit · 19th February 2010, 14:56

Wow. That is a huge impact. The driver must have been backing up with some decent speed.

Scary to leave cars at even at Authorized Dealer Workshops.

avinash_m · 19th February 2010, 14:56

@Shripad: That's really sad!! I really hope they do the repairs the way it is supposed to and not try and cut costs as it's their mistake.

Believe it or not, they'd crashed a civic on the day I went with my VTEC for servicing. Good thing that I stayed there to keep a watch the whole day! Unfortunately I don't have pictures of the same but that was equally bad. Would you mind posting what was the reasoning they came up with, not to repair your car?!

ElantraGT · 19th February 2010, 15:17

After reading this thread I have decided that for taking my car to the A.S.S I would take a day off and be with the car till they hand it back to me.

@sripad, I am sure this damage didnot occur at slow speeds. Surely the guy was reversing your car at speeds greater than 30KM and he did a panick breaking to avoid further damage. The good part is that the frame is not damaged. I feel sorry to see a beautiful car banged up.

Shripad · 19th February 2010, 15:36

Nothing. They were just saying its standard company policy to claim customer's insurance. That sentence really annoyed me.

Then the guy started quoting their Terms and Conditions, this was stupid argument as their Terms clearly say that they are not responsible for any damage caused by accident, fire ,flood or conditions beyond reasonable control of Linkway Honda. (Terms and condition scan attached below as well )
And this clearly was because of negligence and carelessness on their part. And moving the car in garage carefully is their job and definitely not something beyond their control as they themselves said that this happened in workshop and not on road.

When I said no, the customer care guy had audacity to say that its not fair on our part to not claim our insurance and force them to do all repairs at their own cost.
he even said that this is not fair as they were "honest" and didnt keep me in the dark. Like I could have not noticed when they didnt return the car at the end of the day

It took extra firm stand on my part and refusal to budge and 4 hours to get this letter of confirmation from them. (attached below).

How I just hope they repair it properly and within promised 5-7day time frame.

20th October 2008, 11:36	#121
maddy42 Senior - BHPian Join Date: Aug 2007 Location: Coorg Posts: 2,131 Thanked: 1,328 Times View My Garage	Glad that the car has come home dippy. Well i did observe some points told by the fellow members. Are you going to do something about it?
	() Thanks

20th October 2008, 12:42	#122
itwasntme Distinguished - BHPian Join Date: May 2007 Location: BANGALORE Posts: 6,977 Thanked: 12,532 Times View My Garage	Dippy, Don't forget to send a flunkey around to the nearby police stations to check for any FIRs involving your car. You never know what actually happend and whether it was an Accord or a mini-truck! I also assume that your AT transmission is working perfectly? Ensure THAT, before Linkway says that you should have thoroughly road-tested and complained earlier. Good to see it your baby :-) back though.
	() Thanks

20th October 2008, 12:44	#123
suman Senior - BHPian Join Date: Sep 2005 Location: Kolkata Posts: 4,589 Thanked: 279 Times View My Garage	Dippy, this is good news but do get those gaps attended to if possible.
	() Thanks

20th October 2008, 13:33	#124
v12 Distinguished - BHPian Join Date: Feb 2004 Location: Mumbai Posts: 6,739 Thanked: 7,213 Times View My Garage	Congrats on getting the car back Dippy. I'm sure all the problems have been sorted out and the ones regd the panel gaps etc would not take long to fix. But did you check the parts that they have replaced? The list of parts would definitely match the invoice, but whether they are original or Kurla stuff needs to be checked urgently. Remember the Nummer Eins case where they replaced the damaged parts with fake parts. Also, is your rear bumper out by any chance?
	() Thanks

20th October 2008, 14:22	#125
Dippy Senior - BHPian Join Date: Feb 2004 Location: Mumbai, India Posts: 7,558 Thanked: 2,462 Times	Thanks for the support guys. Regarding your observations of the panel gaps, I think its the photography because havent noticed anything in person on the car. @esteem lover: No paint difference. The bonnet matches the rest of the car perfectly. @V16 and others: The headlight is fine. It is just the photo angle. They have also put new rubbers on the underneath of the bonnet. @itwasntme: The AT is the first thing I checked. I am very particular about the tranny. It works perfectly. Infact my main concern was that @V12: I have checked the parts. Everything is spanking new under the hood including the new O2 sensor. The rear bumper isnt Linkway's doing. Kartik touched it while reversing once so thats ok. Just have to get it done. At the end I am quite impressed with their paint job.
	() Thanks

22nd November 2009, 01:04	#126
DJANGO BHPian Join Date: Oct 2009 Location: KA 03, KL 7, MH 04 Posts: 43 Thanked: 0 Times	One year on, reading this post, I am speechless. First off, mate, my commiserations. A Honda is a very expensive car and we at Team BHP are known for treating the cars as a family member, so I can feel your pain. This is an absolutely unfortunate thing to have happened. Looking at the pics, it is obvious that Linkway, naturally, has tried to downplay the accident. The driver had no business speeding in a manner such that he ruined your car as per the pics. It is also painfully obvious that the driver must have really punched the pedal through the floorboad to achieve that sort of impact and leave those sort of scars on the car. Obviously, this has not happned the way Linkway is making it out to be. It probably happned on the roads around Linkway, the Andheri Malad Road, for instance. Owning the blame, giving you a rental to use in the interim, and repairing the damages at their expense is the bare minimum they can do for you. Its a fair bet that they will find a way to collect whatever they spent from their insurance company so as not to be out of pocket. I can only hope that they offered you financial recompense in addition to the above. And above all, hope that they repaired the car to your satisfaction. Pls post an update if you can. One needs to examine one's legal options, and I am sure you would have pursued that as well. Any luck there? Again, an update on this would be highly appreciated. Best wishes Django
	() Thanks

17th February 2010, 18:52	#127
greenhorn Senior - BHPian Join Date: Apr 2007 Location: KL-01 Posts: 7,745 Thanked: 4,398 Times View My Garage	History is doomed to repeat itself, especially with such incompetent people Car damaged by Service centre. - Auto Zone \| TechEnclave happened to a moderator of another forum I'm a regular at. Thankfully due to this thread, he was prepared Last edited by greenhorn : 17th February 2010 at 18:56.
	() Thanks

17th February 2010, 19:13	#128
Zappo Team-BHP Support Join Date: Oct 2005 Location: Hyderabad Posts: 5,922 Thanked: 2,699 Times	They have to be amazingly stupid to repeat such mistakes. And looking at the closing date of this issue with Dippy, some time in Oct 2008, it is hardly a couple of months over 1 year and here we see a repeat. And I think that chances are there are other similar cases that went unreported. How can they be so incompetent to do these things so frequently? And then they have the cheek to even force the customer to claim his own insurance. Amazing indeed! More than that someone needs to tell them that the Insurance company can not only blacklist them for this suggestion but also sue them for forgery. AFAIK, insurance will not pay unless the owner mentions that he or his wife or the driver (if that rider is taken) was driving the car. So that is what Linkway was suggesting here I presume. Nonetheless, Honda badly needs a reality check for putting it up with such incompetent and crooked dealers.
	() Thanks

19th February 2010, 12:02	#129
Shripad Newbie Join Date: Feb 2010 Location: Mumbai Posts: 7 Thanked: 0 Times	Hey guys. That is my Honda City 1.5S MT that these guys over at Linkway honda crashed this time around ( the one greenhorn posted in the link above : http://www.team-bhp.com/forum/1737981-post127.html) They were very unwilling to repair it at their own cost. Had to waster almost entire morning with them until they finally agreed to do it and gave me the written confirmation of the same. They still didnt gave a spare car. I just hope they dont screw up this repair job. Attaching few pics here. They narrowly missed the chassis beams. Does not appear to have any structural damage. Hopefully now they fix everything soon. Attached Thumbnails Attached Images
	() Thanks

19th February 2010, 14:56	#132
discobiscuit BHPian Join Date: Apr 2007 Location: hydravad Posts: 89 Thanked: 134 Times View My Garage	Wow. That is a huge impact. The driver must have been backing up with some decent speed. Scary to leave cars at even at Authorized Dealer Workshops.
	() Thanks

19th February 2010, 14:56	#133
avinash_m BHPian Join Date: Jul 2009 Location: Hyderabad Posts: 367 Thanked: 470 Times	@Shripad: That's really sad!! I really hope they do the repairs the way it is supposed to and not try and cut costs as it's their mistake. Believe it or not, they'd crashed a civic on the day I went with my VTEC for servicing. Good thing that I stayed there to keep a watch the whole day! Unfortunately I don't have pictures of the same but that was equally bad. Would you mind posting what was the reasoning they came up with, not to repair your car?!
	() Thanks

19th February 2010, 15:17	#134
ElantraGT BHPian Join Date: Sep 2009 Location: Chennai Posts: 441 Thanked: 12 Times	After reading this thread I have decided that for taking my car to the A.S.S I would take a day off and be with the car till they hand it back to me. @sripad, I am sure this damage didnot occur at slow speeds. Surely the guy was reversing your car at speeds greater than 30KM and he did a panick breaking to avoid further damage. The good part is that the frame is not damaged. I feel sorry to see a beautiful car banged up.
	() Thanks

19th February 2010, 15:36	#135
Shripad Newbie Join Date: Feb 2010 Location: Mumbai Posts: 7 Thanked: 0 Times	Nothing. They were just saying its standard company policy to claim customer's insurance. That sentence really annoyed me. Then the guy started quoting their Terms and Conditions, this was stupid argument as their Terms clearly say that they are not responsible for any damage caused by accident, fire ,flood or conditions beyond reasonable control of Linkway Honda. (Terms and condition scan attached below as well ) And this clearly was because of negligence and carelessness on their part. And moving the car in garage carefully is their job and definitely not something beyond their control as they themselves said that this happened in workshop and not on road. When I said no, the customer care guy had audacity to say that its not fair on our part to not claim our insurance and force them to do all repairs at their own cost. he even said that this is not fair as they were "honest" and didnt keep me in the dark. Like I could have not noticed when they didnt return the car at the end of the day It took extra firm stand on my part and refusal to budge and 4 hours to get this letter of confirmation from them. (attached below). How I just hope they repair it properly and within promised 5-7day time frame. Attached Thumbnails Last edited by Shripad : 19th February 2010 at 15:55.
	() Thanks