Sundaram Motors, Bangy - Appreciation of Excellent Service

BomBatt · 22nd October 2008, 19:27

My Sparky completes exactly 1 year on October 19, 2008 and it was time for 1 yr/10000 km free service. I call Sundaram Motors on October 6th and get an appointment on 20/10/2008 at 9 am.

Exactly at 9:10 am on Monday, October 20, I was at the showroom. Within no time, the reception appoints a service advisor.

I list following complaints:

- Check radiator after it took a underbody hit during my recent trip to Mangalore.

- Front bumper is loose and shaky after it took a hit during my Mangalore trip.

- Missing screws at front wheel arch.

- Carry out wheel balancing and tyre rotation.

- Replace engine oil and oil filter. (I misread the service manual to replace engine oil and filter every 10,000 km)

Service advisor was very attentive and notes down all my complaints patiently. He also advises me against replacing engine oil and filter as this has been done at 5000 km service (he confirms this with service recorded in the computer) and due only at next service. He promises me to deliver my Sparky at 5 pm.

I return to the service station exactly at 5 pm. Service advisor takes me to their service area. I was very happy to see 2 guys wearing 3 M uniform working on my Sparky. One guy was applying some 3 M wax all over and another guy was applying something on the tyres and all the rubber parts. Also they spray something in the engine bay and clean it thoroughly.

At the same time, I check the front bumper and it was fixed and adjusted properly. The missing screws were replaced at the wheel arches. Service advisor tells me that radiator is perfect and there is no leakage. He also tells me that engine oil, brake oil, steering oil, washer fluid etc have been topped up. Also wheel balancing and tyre rotation have been carried out.

Further, service advisor tells me that they have replaced some Sensor and hood seal free of cost under warranty.

Final bill comes up to Rs. 172.00 which was the cost of Air filter element. The old filter element which was replaced was promptly kept in the boot.

Sensor A-distance Rs. 1206.22, Seal Hood Rs. 80.89, Bolt and nut 10 nos Rs. 26.70, Screen wash (conc.) Rs. 32.89 - all been done free of cost under warranty. They did not charge me anything for wheel balancing and tyre rotation

.

The service advisor accompanies me to the security guard, clears all the formality and we shake hands and say goodbye to each other, with satisfying smile on our face.

mjothi · 22nd October 2008, 19:39

Thats something nice to hear about Sundaram Motors. Hopefully they maintain these good names and turn it into sales.

Btw, did you did good interior cleaning and checked if all the bad smell is off now

Hope you got it. Lol

deky · 22nd October 2008, 19:45

Its really heartening to hear such rave reviews of service centres, specially as i myself own a Chevrolet. I sincerely feel apart from the product ofcourse, the services also make or brake the product. Wish you many more smiles with Sundaram

BomBatt · 22nd October 2008, 20:02

Hey MJ, got it !

I myself did a thorough interior cleaning (with vacuume cleaner) immediately after that trip

.

Jaggu · 22nd October 2008, 20:05

I know of Rudra who is also very happy with Sundaram motors. I wish i had something like this close by to Indira Nagar for my Swift D :(

HappyWheels · 22nd October 2008, 20:22

BomBatt,

Thanks for sharing the wonderful experience that you had! It is so refreshing to read such positive reviews!

And... is it just me, are we noticing an increase of positive reviews of (fairly new) service centers. Good for us customers. Hope the trend continues.

Lukeskywalker · 22nd October 2008, 20:53

Good to hear that your Sparky has completed 1 year, Congratulations and many more happy miles on it.
Sundaram Motors service has been complaint free for me as well, just the last service (35000km) on my Optra, they took an unusually long time to diagnose a suspension noise in the rear, finally after a day of trial and error they replaced the rear left shock absorber and delivered the vehicle. But this one niggle apart, I have had excellent co operation from Mr. Ramesh, their service head, who has most of the times picked and dropped my car for service from my house as he too lives close by.

Rudra Sen · 22nd October 2008, 21:41

Quote:

Originally Posted by Lukeskywalker

I have had excellent co operation from Mr. Ramesh, their service head, who has most of the times picked and dropped my car for service from my house as he too lives close by.

Ramesh is a nice person. In fact if he gets to know about you and your love for car..he'll go out of his way.

snaronikar · 22nd October 2008, 21:55

Hey Deepak, good to know that you are satisfied with Sundaram motors. It certainly looks like GMC is in all out mood to get the customer satisfaction levels high.

Rudra Sen · 22nd October 2008, 21:58

Quote:

Originally Posted by snaronikar

Hey Deepak, good to know that you are satisfied with Sundaram motors. It certainly looks like GMC is in all out mood to get the customer satisfaction levels high.

Not too sure about that. Keep hearing nasty stories about Sundaram Motors.

ankit.jhamb · 22nd October 2008, 21:59

ahh,after a long time i see an appreciation review,however it is rare nowdays.(dont know about other places but surely in delhi)
best of luck with your car.enjoy and drive safe..

Sowmya · 22nd October 2008, 22:15

BommBatt -- Good luck to have these kind of service from Showroom people wish the same in future too.

hope you are not a sundaram showroom person (Dont take it seriously). Just a doubt becos now a days no service person are so customer friendly...

theMAG · 23rd October 2008, 00:04

Rudra's patronage of Sundaram Motors has undoubtedly helped!

akroy · 23rd October 2008, 09:08

Congrats BomBatt for your nice experience!!

Quote:

Originally Posted by BomBatt

My Sparky completes exactly 1 year on October 19, 2008 and it was time for 1 yr/10000 km free service. I call Sundaram Motors on October 6th and get an appointment on 20/10/2008 at 9 am.

What came first - 1yr or 10K? your post says 1 year then what is the ODO now?

Quote:

Originally Posted by Sowmya

hope you are not a sundaram showroom person (Dont take it seriously). Just a doubt becos now a days no service person are so customer friendly...

Still there are good people around. Even my MASS (Surakshaa) provides excellent customer service.

Abhi

khan_sultan · 23rd October 2008, 09:53

Congrats for the 1st anniversary BomBatt. Nice to know that you had a pleasant experience at the service station.

I think most of us, in the back our minds are 'apprehensive' about the experience we will have at the A.S.S and somehow we never look forward to going to the A.S.S. So when the experience is a good one, it comes as a pleasant surprise.

I agree with the earlier post that at times if the service adviser comes to know of your passion & interest for cars, they take extra precaution. (however this should be the case for all -- not just auto enthusiasts)

Congrats again and thanks for sharing a +ve experience.

PS: you have been missing in action in past few BHP meets. About time for you to clock some T-BHP mileage on your sparky.

Cheers,

22nd October 2008, 19:27	#1
BomBatt BHPian Join Date: Aug 2007 Location: Bangalore Posts: 208 Thanked: 35 Times	Sundaram Motors, Bangy - Appreciation of Excellent Service My Sparky completes exactly 1 year on October 19, 2008 and it was time for 1 yr/10000 km free service. I call Sundaram Motors on October 6th and get an appointment on 20/10/2008 at 9 am. Exactly at 9:10 am on Monday, October 20, I was at the showroom. Within no time, the reception appoints a service advisor. I list following complaints: - Check radiator after it took a underbody hit during my recent trip to Mangalore. - Front bumper is loose and shaky after it took a hit during my Mangalore trip. - Missing screws at front wheel arch. - Carry out wheel balancing and tyre rotation. - Replace engine oil and oil filter. (I misread the service manual to replace engine oil and filter every 10,000 km) Service advisor was very attentive and notes down all my complaints patiently. He also advises me against replacing engine oil and filter as this has been done at 5000 km service (he confirms this with service recorded in the computer) and due only at next service. He promises me to deliver my Sparky at 5 pm. I return to the service station exactly at 5 pm. Service advisor takes me to their service area. I was very happy to see 2 guys wearing 3 M uniform working on my Sparky. One guy was applying some 3 M wax all over and another guy was applying something on the tyres and all the rubber parts. Also they spray something in the engine bay and clean it thoroughly. At the same time, I check the front bumper and it was fixed and adjusted properly. The missing screws were replaced at the wheel arches. Service advisor tells me that radiator is perfect and there is no leakage. He also tells me that engine oil, brake oil, steering oil, washer fluid etc have been topped up. Also wheel balancing and tyre rotation have been carried out. Further, service advisor tells me that they have replaced some Sensor and hood seal free of cost under warranty. Final bill comes up to Rs. 172.00 which was the cost of Air filter element. The old filter element which was replaced was promptly kept in the boot. Sensor A-distance Rs. 1206.22, Seal Hood Rs. 80.89, Bolt and nut 10 nos Rs. 26.70, Screen wash (conc.) Rs. 32.89 - all been done free of cost under warranty. They did not charge me anything for wheel balancing and tyre rotation . The service advisor accompanies me to the security guard, clears all the formality and we shake hands and say goodbye to each other, with satisfying smile on our face.
	() Thanks

22nd October 2008, 19:39	#2
mjothi Senior - BHPian Join Date: Dec 2007 Location: Bangalore Posts: 3,287 Thanked: 231 Times View My Garage	Thats something nice to hear about Sundaram Motors. Hopefully they maintain these good names and turn it into sales. Btw, did you did good interior cleaning and checked if all the bad smell is off now Hope you got it. Lol
	() Thanks

22nd October 2008, 19:45	#3
deky Senior - BHPian Join Date: Jul 2008 Location: Jaipur Posts: 1,194 Thanked: 1,247 Times	Its really heartening to hear such rave reviews of service centres, specially as i myself own a Chevrolet. I sincerely feel apart from the product ofcourse, the services also make or brake the product. Wish you many more smiles with Sundaram
	() Thanks

22nd October 2008, 20:02	#4
BomBatt BHPian Join Date: Aug 2007 Location: Bangalore Posts: 208 Thanked: 35 Times	Hey MJ, got it ! I myself did a thorough interior cleaning (with vacuume cleaner) immediately after that trip .
	() Thanks

22nd October 2008, 20:05	#5
Jaggu Team-BHP Support Join Date: May 2004 Location: Bangalore Posts: 20,215 Thanked: 15,902 Times	I know of Rudra who is also very happy with Sundaram motors. I wish i had something like this close by to Indira Nagar for my Swift D :(
	() Thanks

22nd October 2008, 20:22	#6
HappyWheels Senior - BHPian Join Date: Dec 2007 Location: Bangalore Posts: 4,106 Thanked: 537 Times	BomBatt, Thanks for sharing the wonderful experience that you had! It is so refreshing to read such positive reviews! And... is it just me, are we noticing an increase of positive reviews of (fairly new) service centers. Good for us customers. Hope the trend continues.
	() Thanks

22nd October 2008, 20:53	#7
Lukeskywalker Senior - BHPian Join Date: Feb 2006 Location: Bangalore Posts: 1,397 Thanked: 1,243 Times View My Garage	Good to hear that your Sparky has completed 1 year, Congratulations and many more happy miles on it. Sundaram Motors service has been complaint free for me as well, just the last service (35000km) on my Optra, they took an unusually long time to diagnose a suspension noise in the rear, finally after a day of trial and error they replaced the rear left shock absorber and delivered the vehicle. But this one niggle apart, I have had excellent co operation from Mr. Ramesh, their service head, who has most of the times picked and dropped my car for service from my house as he too lives close by.
	() Thanks

22nd October 2008, 21:55	#9
snaronikar Senior - BHPian Join Date: Jun 2007 Location: Bengaluru Posts: 2,845 Thanked: 29 Times View My Garage	Hey Deepak, good to know that you are satisfied with Sundaram motors. It certainly looks like GMC is in all out mood to get the customer satisfaction levels high.
	() Thanks

22nd October 2008, 21:59	#11
ankit.jhamb BHPian Join Date: Jan 2007 Location: new delhi Posts: 573 Thanked: Once	ahh,after a long time i see an appreciation review,however it is rare nowdays.(dont know about other places but surely in delhi) best of luck with your car.enjoy and drive safe..
	() Thanks

22nd October 2008, 22:15	#12
Sowmya BHPian Join Date: May 2007 Location: Bangalore Posts: 493 Thanked: 19 Times View My Garage	BommBatt -- Good luck to have these kind of service from Showroom people wish the same in future too. hope you are not a sundaram showroom person (Dont take it seriously). Just a doubt becos now a days no service person are so customer friendly...
	() Thanks

23rd October 2008, 00:04	#13
theMAG Distinguished - BHPian Join Date: May 2006 Location: Avon, CT Posts: 7,217 Thanked: 1,807 Times View My Garage	Rudra's patronage of Sundaram Motors has undoubtedly helped!
	() Thanks

23rd October 2008, 09:53	#15
khan_sultan Distinguished - BHPian Join Date: Apr 2006 Location: Noida/Bangalore Posts: 4,925 Thanked: 5,853 Times View My Garage	Congrats for the 1st anniversary BomBatt. Nice to know that you had a pleasant experience at the service station. I think most of us, in the back our minds are 'apprehensive' about the experience we will have at the A.S.S and somehow we never look forward to going to the A.S.S. So when the experience is a good one, it comes as a pleasant surprise. I agree with the earlier post that at times if the service adviser comes to know of your passion & interest for cars, they take extra precaution. (however this should be the case for all -- not just auto enthusiasts) Congrats again and thanks for sharing a +ve experience. PS: you have been missing in action in past few BHP meets. About time for you to clock some T-BHP mileage on your sparky. Cheers,
	() Thanks