My Swift Zxi crashed by company dealership!

rohan_fonseca · 3rd January 2009, 23:31

Just back from a horrifying evening. Gave the car to a popular Company dealership for its 2nd service. Mech goes to test drive and doesn't return for 1/2 hour. Learn't about the accident and discover that the car crashed into a biker and the biker is dead. Car has been taken in by the police. Spent 3 hours trying to get a written statement from the workshop guys stating that the car had crashed in their hands. This looks like its going to be an arduous legal process and hence will divulge details as and when i can.

Fountainheader · 3rd January 2009, 23:39

Quote:

Originally Posted by rohan_fonseca

Just back from a horrifying evening. Gave the car to a popular Company dealership for its 2nd service. Mech goes to test drive and doesn't return for 1/2 hour. Learn't about the accident and discover that the car crashed into a biker and the biker is dead. Car has been taken in by the police. Spent 3 hours trying to get a written statement from the workshop guys stating that the car had crashed in their hands. This looks like its going to be an arduous legal process and hence will divulge details as and when i can.

Rohan,
That is indeed sad news. Whats with mechanics trying to rip around the vehicles, that they actually need to take care of??!!

diabloo · 3rd January 2009, 23:42

Sorry to hear about the incident. Since you have work order, you can prove the car was with the garage.

And there goes the famed Maruti's A.S.S. Whats happening to Maruti? There is thread on how a Maruti dealer thumped a potential customer and now this?

PAVAN KADAM · 3rd January 2009, 23:42

Sad to know about this Dr.

You will be certainly in a bit of a loop during this case, but nothing to worry in particular.

The dealer will for sure have to battle it our. Make sure you get your car in shape and also get in touch with the local police station and lodge a complaint of whatever happened.

Take it lightly you are no way involved in this fiasco.

Eddy · 3rd January 2009, 23:49

Oops, thats bad Rohan. I hope the job card and the statement would keep out of the hassles. Is the car in bad shape ?

rohan_fonseca · 3rd January 2009, 23:50

Quote:

Originally Posted by PAVAN KADAM

Take it lightly you are no way involved in this fiasco.

Thats all i'm glad for at the moment. Passed the correspondence between us and the dealership to the police just incase they try to frame me in the process.

ramie2400 · 4th January 2009, 00:02

Ohh thatsa sad news,if anything could have happened to the car you could have got a new one,but i feel really sorry for the biker,he cannot be returned..RIP to the soul.

Hope you are out of this loop soon rohan,be very alert on this.

WanderNomad · 4th January 2009, 00:23

Sad to hear that Rohan! I suggest you pressurise the dealer to get the vehicle freed at the earliest and give you a replacement vehicle till then.

A lot of times accident vehicles remain in Police custody for very long so if thats the case, press him for a new vehicle.

phamilyman · 4th January 2009, 07:59

Just curious, if you have an upgraded HU etc, how are you making sure its not being pilfered?

Ive seen hitnrun case cars rot away at police stations, and when i've looked inside, they've been stripped. Of course your car would not stay there much longer, but do check on the ICE etc.

goandude · 4th January 2009, 08:21

Quote:

Originally Posted by PAVAN KADAM

Sad to know about this Dr.

You will be certainly in a bit of a loop during this case, but nothing to worry in particular.

Take it lightly you are no way involved in this fiasco.

very

and sorry to hear about this but Im afraid that this being your car you are very much involved. Meaning, the hassle of getting it released, statements from driver, insurance payment to the family of the deceased, appearance in court case etc.

greenhorn · 4th January 2009, 08:58

As long as you are going to be bound by legal issues, might as well sue the dealers for a new car + damages since your car may have extensive damage/get stuck at the police station

filcord · 4th January 2009, 09:06

just saw this Rohan, what a terrible experience for you and all concerned. Hope it gets resolved soonest.

vasudeva · 4th January 2009, 09:11

The job card may in all probability have the standard clauses protecting the dealer from all liabilities. IMHO, your best chance initially may lie in writing to Maruti and dealer's top management, and if that fails, a judicial process.

Check your job card and T&C for service.

HappyWheels · 4th January 2009, 09:44

Oh God! That is so sad!

I do hope that you have kept all the documents of handing over the car in proper order.

And I do hope that you got in touch with a lawyer and taken care of the legal side to ensure that the involved parties are all in sync of who is responsible for this incident!

Quote:

Originally Posted by vasudeva

The job card may in all probability have the standard clauses protecting the dealer from all liabilities...

No, this does not. Regardless of such dump clauses, dealers have been taken to task and made to pay-up for damages caused while a vehicle was under their care. They can't just put a clause and wash their hands off, especially when one of their person runs down a motorist!

Fountainheader · 4th January 2009, 10:22

Quote:

Originally Posted by greenhorn

As long as you are going to be bound by legal issues, might as well sue the dealers for a new car + damages since your car may have extensive damage/get stuck at the police station

I think this is a good suggestion.

When you generally apply for an NOC, the RTO asks for a clean chit from the local Police. So this car might just get listed there (I am guessing). So you might as well put this case and try to get a new car from the dealer. And might as well escalate it to the highest extent.

3rd January 2009, 23:31	#1
rohan_fonseca BHPian Join Date: Jan 2006 Location: Panaji Posts: 984 Thanked: 8 Times View My Garage	My Swift Zxi crashed by company dealership! Just back from a horrifying evening. Gave the car to a popular Company dealership for its 2nd service. Mech goes to test drive and doesn't return for 1/2 hour. Learn't about the accident and discover that the car crashed into a biker and the biker is dead. Car has been taken in by the police. Spent 3 hours trying to get a written statement from the workshop guys stating that the car had crashed in their hands. This looks like its going to be an arduous legal process and hence will divulge details as and when i can.
	() Thanks

3rd January 2009, 23:42	#3
diabloo BANNED Join Date: Jun 2007 Location: Bengalooru Posts: 1,480 Thanked: 17 Times	Sorry to hear about the incident. Since you have work order, you can prove the car was with the garage. And there goes the famed Maruti's A.S.S. Whats happening to Maruti? There is thread on how a Maruti dealer thumped a potential customer and now this?
	() Thanks

3rd January 2009, 23:42	#4
PAVAN KADAM BANNED Join Date: Jan 2007 Location: NAMMA BENGALURU Posts: 5,602 Thanked: 2,549 Times	Sad to know about this Dr. You will be certainly in a bit of a loop during this case, but nothing to worry in particular. The dealer will for sure have to battle it our. Make sure you get your car in shape and also get in touch with the local police station and lodge a complaint of whatever happened. Take it lightly you are no way involved in this fiasco.
	() Thanks

3rd January 2009, 23:49	#5
Eddy Team-BHP Support Join Date: Apr 2007 Location: Delhi Posts: 9,386 Thanked: 13,292 Times	Oops, thats bad Rohan. I hope the job card and the statement would keep out of the hassles. Is the car in bad shape ?
	() Thanks

4th January 2009, 00:02	#7
ramie2400 Senior - BHPian Join Date: Nov 2006 Location: Mumbai Posts: 1,903 Thanked: 66 Times View My Garage	Ohh thatsa sad news,if anything could have happened to the car you could have got a new one,but i feel really sorry for the biker,he cannot be returned..RIP to the soul. Hope you are out of this loop soon rohan,be very alert on this.
	() Thanks

4th January 2009, 00:23	#8
WanderNomad BHPian Join Date: Dec 2008 Location: Delhi Posts: 271 Thanked: 11 Times	Sad to hear that Rohan! I suggest you pressurise the dealer to get the vehicle freed at the earliest and give you a replacement vehicle till then. A lot of times accident vehicles remain in Police custody for very long so if thats the case, press him for a new vehicle.
	() Thanks

4th January 2009, 07:59	#9
phamilyman Senior - BHPian Join Date: Jul 2007 Location: Gurgaon Posts: 5,968 Thanked: 4,641 Times	Just curious, if you have an upgraded HU etc, how are you making sure its not being pilfered? Ive seen hitnrun case cars rot away at police stations, and when i've looked inside, they've been stripped. Of course your car would not stay there much longer, but do check on the ICE etc.
	() Thanks

4th January 2009, 08:58	#11
greenhorn Senior - BHPian Join Date: Apr 2007 Location: KL-01 Posts: 7,744 Thanked: 4,387 Times View My Garage	As long as you are going to be bound by legal issues, might as well sue the dealers for a new car + damages since your car may have extensive damage/get stuck at the police station
	() Thanks

4th January 2009, 09:06	#12
filcord BHPian Join Date: Mar 2005 Location: goa Posts: 996 Thanked: 67 Times	just saw this Rohan, what a terrible experience for you and all concerned. Hope it gets resolved soonest.
	() Thanks

4th January 2009, 09:11	#13
vasudeva Senior - BHPian Join Date: Mar 2007 Location: Delhi Posts: 2,221 Thanked: 212 Times	The job card may in all probability have the standard clauses protecting the dealer from all liabilities. IMHO, your best chance initially may lie in writing to Maruti and dealer's top management, and if that fails, a judicial process. Check your job card and T&C for service.
	() Thanks