Automax Honda delivered us July 2008 Accord in Jan 2009. EDIT : Getting a replacement

m-hawk · 7th January 2009, 19:10

Quote:

Originally Posted by SkyWalker

Interesting. I am seeing that complaints against Honda dealership are increasing steadily

The bullet proof reliability of HONDA has gone into their head s ( dealers ) . Hence they have started behaving like sarkari companies !!
Any ways complaining to honda japan might help but dont know how do you go about it !! SORRY
Regards
SAaJan

manyu · 8th January 2009, 02:00

Wow...

Thanks guys for the replies and advice.

I forgot to mention that the car hasn't been registered yet because we wanted a specific number. My Dad called up Automax and after a long (harsh) conversation, the car was taken to their workshop to look into the matter. The first thing I am gonna do tomorrow morning is call Honda Bombat and Ghaziabad factory,

What made us think it could be a test drive vehicle was that

1. July manufactured car in Jan 2009.

2. Sales man says that the Honda factory does not use first in first out policy (ridiculous) and also made us wait for 4 days for the white automatic as he said it would come from the factory.

3. No plastic covers on the car when we took delivery (he said, for the PDI, they clean the car and thoroughly check each part).

4. Some wierd cabin noise like bearings.

Lets see whats the progress tomorrow.

Thanks guys. Pour in you views.

Cheers

aaggoswami · 8th January 2009, 10:33

Quote:

Originally Posted by manyu

1. July manufactured car in Jan 2009.

2. Sales man says that the Honda factory does not use first in first out policy (ridiculous) and also made us wait for 4 days for the white automatic as he said it would come from the factory.

3. No plastic covers on the car when we took delivery (he said, for the PDI, they clean the car and thoroughly check each part).

4. Some wierd cabin noise like bearings.

I recently saw a new Accord at MSU and it has plastic covers on seat.
July 2008 for Jan 2009 is a not a good figure considering the good way this car is received in market. May be October or November as during that Diwali period manufacturers tend to manufacture more cars. So chances are that you get October and November manufactured car.

And if the dealer said " Its coming from factory " its not a good indication. If it really came from factory, Honda will have records of the same.

And those noises are not known to crop up in Honda Accord so quickly.
The fact that this car is not yet registered can be useful if the car has to be replaced.

ashish22 · 8th January 2009, 10:42

automax is from the same group which owns samara hyundai. I'm pretty surprised to see this kind of problem arising from automax and that too within a year of their operations. As far as their service center is concerned i would rate it 9/10 after having got my honda serviced there thrice. Not much aware about the showroom though.
But i suggest you meet up with the senior most authority there as early as possible.

ankit.jhamb · 8th January 2009, 11:27

samara is known for such issues.
while purchasing santro,i was given a july model in november.this was way back in 2002.
we came to know about this at the time when we got our RC.

btw were you told before that you will get a 2008 model?i assume this because,you took delivery in first week of january and generally you dont get new stock before 15th -20th jan

manyu · 8th January 2009, 13:00

Update..

Since the car wasn't registered yet. Automax has admitted for some noise coming from the bearings and has admitted to change the car.

And also Promised to give us a car manufactured in Nov or Dec.

Cheers to TBHP
Manyu

aka_iitd · 8th January 2009, 13:15

Quote:

Originally Posted by manyu

Update..

Since the car wasn't registered yet. Automax has admitted for some noise coming from the bearings and has admitted to change the car.

And also Promised to give us a car manufactured in Nov or Dec.

Cheers to TBHP
Manyu

Resolution was very fast. Better to ask for some goodies

laluks · 8th January 2009, 13:18

Quote:

Originally Posted by manyu

Update..

Since the car wasn't registered yet. Automax has admitted for some noise coming from the bearings and has admitted to change the car.

And also Promised to give us a car manufactured in Nov or Dec.

Cheers to TBHP
Manyu

Great!! Felt happy about you getting a replacement.

Accord buyers from Automax, check the accord before taking it.

May be the VIN number/ Engine number of this lemon might help.

ImmortalZ · 8th January 2009, 14:50

Hmm, I'll postpone this week's wash of the car. It's going to rain and it's gonna flood till the world ends. Honda just approved a full replacement car. A Honda dealer admitted to a fault.

I have to write my will before the flood comes. Gotta run!

ankit.jhamb · 8th January 2009, 14:50

congrats,i think it is the best resolution you could have asked for.also make sure that you check each and everything before deliver/registration.

ot:how come they gave you a car without registering it?

HappyWheels · 8th January 2009, 14:58

Manyu,

Congrats on getting this issue resolved so fast. Good that they agreed to replace the car. Guess the unregistered run helped.

Quote:

Originally Posted by ImmortalZ

...I have to write my will before the flood comes. Gotta run!

Don't think the flood's will come. Even the God's will be shock!

Quote:

Originally Posted by ankit.jhamb

...ot:how come they gave you a car without registering it?

He was waiting for a special number.

benbsb29 · 8th January 2009, 15:02

Quote:

Originally Posted by ImmortalZ

Hmm, I'll postpone this week's wash of the car. It's going to rain and it's gonna flood till the world ends. Honda just approved a full replacement car. A Honda dealer admitted to a fault.

I have to write my will before the flood comes. Gotta run!

Equally stumped, i must say!

Now, where is the non-official spokesperson for Honda? This would give the person a point to proclaim.

lambuhere1 · 8th January 2009, 15:13

Thanks a real good news. Congrats on getting the issue resolved fast and dont forget to take the PDI from here with you and have a look at the vehicle before it even goes for registration

Happy driving

Quote:

Originally Posted by manyu

Update..

Since the car wasn't registered yet. Automax has admitted for some noise coming from the bearings and has admitted to change the car.

And also Promised to give us a car manufactured in Nov or Dec.

Cheers to TBHP
Manyu

aaggoswami · 8th January 2009, 15:17

Quote:

Originally Posted by manyu

Update..

Since the car wasn't registered yet. Automax has admitted for some noise coming from the bearings and has admitted to change the car.

And also Promised to give us a car manufactured in Nov or Dec.

May be the dealer saw a thread here.
This time be make sure you have the PDI list with you before you take the car.
Visit this thread
http://www.team-bhp.com/forum/buying...heck-list.html

Edit : Saw lambuhere1's post. I have similar views. Take PDI and check it thoroughly.
Also I appreciate that Honda dealer accepted fault and is ready to rectify it.

drkunaldas · 9th January 2009, 02:09

well honda dealers have really become sarkari chaps. trying for a TD of honda city from Ace honda, noida since last > 20 days without success. they never come on the given appointment time and always ready with an excuse ready.

mods: sorry repeat post. delete prev post

8th January 2009, 02:00	#17
manyu BHPian Join Date: Nov 2007 Location: Moon Posts: 70 Thanked: 3 Times	Wow... Thanks guys for the replies and advice. I forgot to mention that the car hasn't been registered yet because we wanted a specific number. My Dad called up Automax and after a long (harsh) conversation, the car was taken to their workshop to look into the matter. The first thing I am gonna do tomorrow morning is call Honda Bombat and Ghaziabad factory, What made us think it could be a test drive vehicle was that 1. July manufactured car in Jan 2009. 2. Sales man says that the Honda factory does not use first in first out policy (ridiculous) and also made us wait for 4 days for the white automatic as he said it would come from the factory. 3. No plastic covers on the car when we took delivery (he said, for the PDI, they clean the car and thoroughly check each part). 4. Some wierd cabin noise like bearings. Lets see whats the progress tomorrow. Thanks guys. Pour in you views. Cheers Last edited by Aditya : 18th February 2019 at 07:38. Reason: Typos, spacing, language
	() Thanks

8th January 2009, 10:42	#19
ashish22 BHPian Join Date: Oct 2006 Location: Gurgaon Posts: 598 Thanked: 100 Times View My Garage	automax is from the same group which owns samara hyundai. I'm pretty surprised to see this kind of problem arising from automax and that too within a year of their operations. As far as their service center is concerned i would rate it 9/10 after having got my honda serviced there thrice. Not much aware about the showroom though. But i suggest you meet up with the senior most authority there as early as possible.
	() Thanks

8th January 2009, 11:27	#20
ankit.jhamb BHPian Join Date: Jan 2007 Location: new delhi Posts: 573 Thanked: Once	samara is known for such issues. while purchasing santro,i was given a july model in november.this was way back in 2002. we came to know about this at the time when we got our RC. btw were you told before that you will get a 2008 model?i assume this because,you took delivery in first week of january and generally you dont get new stock before 15th -20th jan
	() Thanks

8th January 2009, 13:00	#21
manyu BHPian Join Date: Nov 2007 Location: Moon Posts: 70 Thanked: 3 Times	Update.. Since the car wasn't registered yet. Automax has admitted for some noise coming from the bearings and has admitted to change the car. And also Promised to give us a car manufactured in Nov or Dec. Cheers to TBHP Manyu
	() Thanks

8th January 2009, 14:50	#24
ImmortalZ Senior - BHPian Join Date: Jan 2008 Location: Trivandrum Posts: 2,179 Thanked: 488 Times View My Garage	Hmm, I'll postpone this week's wash of the car. It's going to rain and it's gonna flood till the world ends. Honda just approved a full replacement car. A Honda dealer admitted to a fault. I have to write my will before the flood comes. Gotta run!
	() Thanks

9th January 2009, 02:09	#30
drkunaldas BHPian Join Date: Mar 2008 Location: Noida Posts: 141 Thanked: 5 Times	well honda dealers have really become sarkari chaps. trying for a TD of honda city from Ace honda, noida since last > 20 days without success. they never come on the given appointment time and always ready with an excuse ready. mods: sorry repeat post. delete prev post Last edited by drkunaldas : 9th January 2009 at 02:10. Reason: double post
	() Thanks