Automax Honda delivered us July 2008 Accord in Jan 2009. EDIT : Getting a replacement

sukrit7 · 9th January 2009, 13:22

Well done, congratulations on your replacement vehicle(whenever you get it). Showroom opened in july, car manufactured in july. Lemon quite defin. Don't you think ?

GTO · 9th January 2009, 17:01

Congratulations! You must be on top of the world. Really lucky that the car was not registered, and that you had the dealers co-operation.

Enjoy the car!

manyu · 10th January 2009, 15:48

Thanx a lot guys...

yes next time i will surely take the pdi list..

Cheers TBHP

R2D2 · 10th January 2009, 21:11

Quote:

Originally Posted by ImmortalZ

Hmm, I'll postpone this week's wash of the car. It's going to rain and it's gonna flood till the world ends. Honda just approved a full replacement car. A Honda dealer admitted to a fault.

I have to write my will before the flood comes. Gotta run!

Dude....dont forget to buy a boat LOL!

Seriously there are couple of marques in my mind that deliver fantastic cars backed by lousy dealerships i.e. Fiat, Honda and Skoda. My dad owns a Palio 1.6 GTX and I am an ex OHC owner. I see 1st hand the kind of issues he has faced with spares & service. Fortunately it is a reliable 2002 mfg car so no major issues so far.

Proud to say I didnt succumb to the temptation of a high revving engine (Civic) and a lot of bling on the dashboard (digital speedos are like digital watches...totally passe...call me old fashioned) and let my head rule my heart and bought a Corolla for the 2nd time. Comparatively staid car but I can depend on her (the car that is) and I can depend on my dealer and Toyota. Nothing more needs to be said.

The creature at the local Honda dealer showed me a 6 month old Civic (diff between mfg date and date of discussion) and when asked some hard question about the stock movement was quickly reduced to some jabber. That settled the case about the local dealer and the Civic. Off to Toyota I went to renew my relationship with that company.

R2D2

ImmortalZ · 10th January 2009, 22:16

I totally understand what you mean R2. The dealerships are a pain. My trials and tribulations with a simple dent job continues. But thankfully, the car is bulletproof, so the only times I have to go to the showroom is for the routine services. Everything else, including painting is better done outside.

It is getting better with Honda though - competition for the monopoly dealerships are coming.

Re: the speedo, I consider it something which has been very thoughtfully removed from the central dash so you see the only thing which matters - the rev counter!

R2D2 · 10th January 2009, 22:39

Quote:

Originally Posted by ImmortalZ

Re: the speedo, I consider it something which has been very thoughtfully removed from the central dash so you see the only thing which matters - the rev counter!

HA HA! I guess in a Civic that's truly what matters. But frankly at my age I am not as 'frantic' as I used to be.

my choice of cars has mellowed a bit. But given a chance, .a high revver is something I'd be very, very tempted by.

I have some colourful and most unparliamentary words to describe Honda/Fiat/Skoda dealers but the Mods would ban me instantly. Unfortunately I cant do without my daily dose of TBHP. too much to lose, so I'll act my age.

R2D2

ajmat · 11th January 2009, 15:16

Met a person from Hyderabad who had taken delivery of a Civic Hybrid.

He was lucky that the car he was to take delivery of, smashed into a divider, as the dealer drier was driving rashly so they gave him another one. I hate to think of the person who thinks he is lucky to get delivery of what will be pitched as a "cancelled" order

manyu · 11th January 2009, 22:11

Update:

With the bitter experience with Automax,, my dad cancelled the car only. He was in no mood to deal with Automax only..

Automax agreed on it since it was their fault in the beginning,

benbsb29 · 12th January 2009, 08:43

Quote:

Originally Posted by manyu

Update:

With the bitter experience with Automax,, my dad cancelled the car only. He was in no mood to deal with Automax only..

Automax agreed on it since it was their fault in the beginning,

Wonderful! Now that should make them realize that 'Prevention is better than cure'.

Between, which car are you people looking at now?

manyu · 12th January 2009, 09:33

Benbsb29

We are still keen for the accord only.. But my dad has also having a look on the Merc c-class c200 (Petrol). He hates diesel cars.

I am not forcing him to go for the C class since its his choice what matters.

The problem with the c class is that its not a everyday car and can be only taken out in the evenings whereas the accord can be used on a daily basis.

lamborghini · 18th January 2009, 02:42

@manyu - good to hear that Automax agreed to cancel the order. More customers need to be firm with their dealers and only then will the dealers improve their quality and respect for the customers.
Best of look looking at new cars buddy. Here are two cars i really like as daily driven luxury cars: The new Superb and the new Teana (both coming in a couple of months).

diabloo · 18th January 2009, 08:16

@manyu: Good that the misunderstandings were settled amicably.

Events that followed hopefully corrects the perception.

Quote:

Originally Posted by benbsb29

As others have mentioned, there doesnt really seem to be a lot of hope in you getting a new car, as even Honda India themselves arent exactly the most cordial when it comes to addressing customer complaints.

benbsb29 · 18th January 2009, 09:23

Quote:

Originally Posted by diabloo

Events that followed hopefully corrects the perception.

May or may not change mine, but it sure has a lasting impression on the customer who has decided to look elsewhere.

As they say, "Prevention is better than cure".

diabloo · 18th January 2009, 09:40

Atleast Honda/dealer settled before going to consumer courts

, unlike others

Quote:

Originally Posted by benbsb29

May or may not change mine, but it sure has a lasting impression on the customer who has decided to look elsewhere.

As they say, "Prevention is better than cure".

HappyWheels · 18th January 2009, 09:56

Quote:

Originally Posted by diabloo

Atleast Honda settled before going to consumer courts

, unlike others

Correction; Honda did not settle the issue, AutoMax did!

9th January 2009, 13:22	#31
sukrit7 BHPian Join Date: Feb 2007 Location: delhi Posts: 722 Thanked: 185 Times	Well done, congratulations on your replacement vehicle(whenever you get it). Showroom opened in july, car manufactured in july. Lemon quite defin. Don't you think ?
	() Thanks

9th January 2009, 17:01	#32
GTO Team-BHP Support Join Date: Feb 2004 Location: Bombay Posts: 70,518 Thanked: 300,704 Times View My Garage	Congratulations! You must be on top of the world. Really lucky that the car was not registered, and that you had the dealers co-operation. Enjoy the car!
	() Thanks

10th January 2009, 15:48	#33
manyu BHPian Join Date: Nov 2007 Location: Moon Posts: 70 Thanked: 3 Times	Thanx a lot guys... yes next time i will surely take the pdi list.. Cheers TBHP
	() Thanks

10th January 2009, 22:16	#35
ImmortalZ Senior - BHPian Join Date: Jan 2008 Location: Trivandrum Posts: 2,179 Thanked: 488 Times View My Garage	I totally understand what you mean R2. The dealerships are a pain. My trials and tribulations with a simple dent job continues. But thankfully, the car is bulletproof, so the only times I have to go to the showroom is for the routine services. Everything else, including painting is better done outside. It is getting better with Honda though - competition for the monopoly dealerships are coming. Re: the speedo, I consider it something which has been very thoughtfully removed from the central dash so you see the only thing which matters - the rev counter!
	() Thanks

11th January 2009, 15:16	#37
ajmat Team-BHP Support Join Date: Feb 2004 Location: Bangalore Posts: 14,862 Thanked: 27,964 Times View My Garage	Met a person from Hyderabad who had taken delivery of a Civic Hybrid. He was lucky that the car he was to take delivery of, smashed into a divider, as the dealer drier was driving rashly so they gave him another one. I hate to think of the person who thinks he is lucky to get delivery of what will be pitched as a "cancelled" order
	() Thanks

11th January 2009, 22:11	#38
manyu BHPian Join Date: Nov 2007 Location: Moon Posts: 70 Thanked: 3 Times	Update: With the bitter experience with Automax,, my dad cancelled the car only. He was in no mood to deal with Automax only.. Automax agreed on it since it was their fault in the beginning,
	() Thanks

12th January 2009, 09:33	#40
manyu BHPian Join Date: Nov 2007 Location: Moon Posts: 70 Thanked: 3 Times	Benbsb29 We are still keen for the accord only.. But my dad has also having a look on the Merc c-class c200 (Petrol). He hates diesel cars. I am not forcing him to go for the C class since its his choice what matters. The problem with the c class is that its not a everyday car and can be only taken out in the evenings whereas the accord can be used on a daily basis.
	() Thanks

18th January 2009, 02:42	#41
lamborghini Distinguished - BHPian Join Date: Apr 2004 Location: Mumbai Posts: 6,113 Thanked: 5,760 Times View My Garage	@manyu - good to hear that Automax agreed to cancel the order. More customers need to be firm with their dealers and only then will the dealers improve their quality and respect for the customers. Best of look looking at new cars buddy. Here are two cars i really like as daily driven luxury cars: The new Superb and the new Teana (both coming in a couple of months).
	() Thanks