[Eddy]

Originally Posted by iamahunter

Service Center: Vitesse Prabhadevi. Worst experience ever.

Please call up the Maruti helpline and report this incident.

And it'll be fantastic if you have the copy of the 12k & 9k bill. Even if you don't, please do report it.

[shady_lawyer]

Service done on 24/08/2014.
@ Batra Car Care Center, Humayun Road, Opposite Khan Market, New Delhi.
Due to certain reasons Lady Eowyn (2007 Alto Lxi) needed urgent repairs to fix the fuel line. The prognosis by the S.A. at MASS was that the following rubber parts needed to be replaced:
1. Tank to fuel filter fuel hose (its a funny shaped pipe, like an S that forgot to complete itself)
2. Fuel Filter to Fuel Line Hose (Fuel Line=the metal fuel line that runs the length of the underbody, and protected by a metal guard. I think (subject to correction) the brake lines too run along this channel)
3. Fuel filter.

For two little hoses of rubber and a fuel filter, the total bill came to, Rs. 1104!! .

I mean the total length of the hoses was not even 1 mtr. and the service center took back the excess hose left after the repair was complete. However since it's a question of safety of the car and the occupants, and the parts were MGP, I did not complain. The work was done professionally and I was permitted to watch exactly how they went about replacing the parts. No complaints at all.
I'm attaching an invoice copy, sorry about the terrible quality, but I do not possess a scanner and this is a mobile phone scan (using camscanner)

[iamahunter]

Originally Posted by Eddy

Please call up the Maruti helpline and report this incident.

And it'll be fantastic if you have the copy of the 12k & 9k bill. Even if you don't, please do report it.

Every time I serviced my car I always got a call from Maruti asking about the experience.
Till this time the service was good and I always gave a positive feedback.

I was waiting for the same, but I did not get that call.

Unfortunately I do not have the 12k and 9k receipts.

I had asked for it, but I got a "sorry sir" and a microfiber cloth in return.
Microfiber cloth as a gesture of good will from Vitesse.

Anyways this incidence took place around 8 months back, on the 40k servicing.

Now let's see what drama takes unfolds on the 50K servicing.
Any clue as to how much can I expect the cost of servicing in Mumbai.?

[glenmz]

Originally Posted by dcs

New Vehicle Sales Staff gets incentives on the vehicle sales while the Service Advisors get incentives on the Revenue they generate on Service. So their prime focus is always on inflating the Service Bill. I am not saying that they charge you wrongly for the services or parts, its just that they would ask you to approve of something that your car primarily does not need.

Totally agree to this. They also feed on our fear. And its the same with almost all service centers. My dad gave his Amaze for the first service at Peninsular Honda, Cochin and came back with the bill of about 4k. The SA asked him to fill a solution into tubeless tyres to prevent punctures. I asked him not to, but the fear the SA put in his mind got the better of him. I tried telling my dad that tubeless tyres doesnt lose air like the normal ones and he will be able to reach a puncture shop somehow.

[srikanthns]

I went for Service after a gap of 6 months from my 20K service which was done at 13500 km because 2 years elapsed. Vehicle is RITZ VDI. People scared me that for Diesel vehicle you should service as per time and not look at Kilometers driven. So I went. Since no fluids are to be replaced, I thought bill will be minimum. But I was flabbergasted to see abill of nearly 4100/-.

Pl see the bill

Now continuing.. After seeing the bill the SA prompted me for a service pack for 13600 which I can have service for 6 times in 3 years and this service will also be included! That means straightaway 3000 rs labour is reduced. I fell for it ! Now how foolish one can get? I really repent!

[a4anurag]

Originally Posted by srikanthns

Since no fluids are to be replaced, I thought bill will be minimum. But I was flabbergasted to see a bill of nearly 4100/-.

I am flabbergasted too actually.

As you said no fluids were replaced, the bill of 4.1 K is high. I am sorry but the wheel alignment and balancing is a waste at MASS. You can do it outside for a better price and better results.

Can you answer a few questions:

1. What is this 'special checkup format - Rs 755'?
   
2. Did you report any issues with brakes?
   
3. Blower cleaning - seems costly though

EDIT:

Add 2-3K if fluids are changed so taking bill to 7-8K!

Anurag.

[srikanthns]

Originally Posted by a4anurag

I am flabbergasted too actually.

As you said no fluids were replaced, the bill of 4.1 K is high. I am sorry but the wheel alignment and balancing is a waste at MASS. You can do it outside for a better price and better results.

Can you answer a few questions:

1. What is this 'special checkup format - Rs 755'?Special check up format is the normal check up done for any vehicle brought for Service
2. Did you report any issues with brakes? Yes, I complained about less bite in the braking
3. Blower cleaning - seems costly though

EDIT:

Add 2-3K if fluids are changed so taking bill to 7-8K!

Anurag.

My points in BOLD given along with the quote. Then what do you think of the service pack from Maruti? Any experience?

[a4anurag]

Originally Posted by srikanthns

Then what do you think of the service pack from Maruti? Any experience?

In the 4 years of servicing with MASS, this is the first time I am seeing this point in the service bill.

I have no clue what it means hence asked you. Can you loit out the points that were checked on your car?

Anurag.

[Sankar]

Originally Posted by srikanthns

My points in BOLD given along with the quote. Then what do you think of the service pack from Maruti? Any experience?

The service pack is from Indus Motors not Maruti and you can get the services done only at Indus. My cousin was also canvassed into this service pack by Indus.

Originally Posted by srikanthns

After seeing the bill the SA prompted me for a service pack for 13600 which I can have service for 6 times in 3 years and this service will also be included!

Only three service is required in three years, once every year, if you are following Maruti's service recommendation.

Do they cover labour in this service pack if you avail any running repairs or is it just for service labour?

[srikanthns]

Originally Posted by a4anurag

In the 4 years of servicing with MASS, this is the first time I am seeing this point in the service bill.

I have no clue what it means hence asked you. Can you loit out the points that were checked on your car?

Anurag.

The Service pack is from Indus Motors. Not Maruti. The ither special check up is nothing special, it is the standard 42 point check on the vehicle. Which by the way should have included brakes also. Since I told about reduction in bite, they put brake overhauling and charged 790 rs

Originally Posted by Sankar

The service pack is from Indus Motors not Maruti and you can get the services done only at Indus. My cousin was also canvassed into this service pack by Indus.



Only three service is required in three years, once every year, if you are following Maruti's service recommendation.

Do they cover labour in this service pack if you avail any running repairs or is it just for service labour?

The SA told every 6 months it is to be serviced hence, 6 services in 3 years, so I thought it is attractive. SA told that the labour is free if it is normal service, not accident service.

Mod Note: Please use the EDIT or MULTI-QUOTE buttons instead of typing one post after another on the SAME THREAD!

[a4anurag]

Originally Posted by srikanthns

Which by the way should have included brakes also. Since I told about reduction in bite, they put brake overhauling and charged 790

Why haven't they done any troubleshooting for the brakes issue that you reported?

Originally Posted by srikanthns

The SA told every 6 months it is to be serviced hence, 6 services in 3 years, so I thought it is attractive. SA told that the labour is free if it is normal service, not accident service.

Isn't the servicing every 1 year or 10K kms? Or is this service interval only for the new cars?

Anurag.

[Sankar]

Originally Posted by srikanthns

The SA told every 6 months it is to be serviced hence, 6 services in 3 years, so I thought it is attractive. SA told that the labour is free if it is normal service, not accident service.

Yours must be the 2012 Ritz isn't it? For this the service is to be done once every year or once every 10000KM. 5000KM or 6 month service is for older cars.

Anyway now that you have paid for it make use of it, unless you can get them to refund you and cancel this package.

[srikanthns]

Originally Posted by Sankar

Yours must be the 2012 Ritz isn't it? For this the service is to be done once every year or once every 10000KM. 5000KM or 6 month service is for older cars.

Anyway now that you have paid for it make use of it, unless you can get them to refund you and cancel this package.

Yes, mine is 2012 February RITZ VDI. I really do not why MARUTI DEALERS themselves misinform customers

[Leoshashi]

Maruti dealers, or for that matter any service station are always ready to make a fool out of customers. However, its the manufacturer who knows your car best. So I always make it a point to strictly follow user manual or carry out a replacement if a part is threatening to poise a problem in future. Not a single penny other than that.

[a4anurag]

Originally Posted by srikanthns

Yes, mine is 2012 February RITZ VDI. I really do not why MARUTI DEALERS themselves misinform customers

Sorry to say but you are at fault equally. The service advisor (SA) will talk non-sense so that he earns brownie points on getting a car serviced with those "extra" jobs that aren't actually needed.

You should have read the manual or at least had a look to know what is really required to be done. The SA will say a million things but just don't give them a heed.

Remember one thing, always follow the owners manual, the manufacturer knows the car better and NOT the dealer.

The service interval is 10000 kms or 1 year, whichever is earlier.

Anurag.