Was at RNS Motors(Ypr) this morning to renew my cars insurance. Reached RNS at about 9:40am to pay up and head back since I had some work to finish.
Its been 20 mins and am waiting at their desk, asked the insurance chap whats the delay and he says they don't have a camera. The dude says we have 2 camera's and both have been taken to two different offices and it should be here any moment.
I have no choice I continue to wait and now its almost 40 mins. Check with the manager who takes care of the insurance and says "
Sir I just called to find out about the where about's of the guy carrying the camera,he should be here in about 10 mins" . Ok agreed I continue waiting !!
Now its been an hour and finally the dude arrives with the camera and we finish up with the photo formalities and I am asked to wait.
The saga continues, the lady at the desk is taking her own sweet time and I spend another 15-20 mins waiting there to no avail. By now I have lost my patience and ask him to speed up the process , the answer is a blatant "
Maadthidini Sir " ( translated -
am finishing up the paper work) .
I have no choice and continue waiting and looks like this was never gonna end. My blood's boiling by now, since I missed an appointment which was to happen at 10:45am.
I ask to Insurance chap to give me their complaint register and he never hands it over. Keeps talking to me and asking me to wait. I lost my cool and asked will you hand it over please !! He still fumbles around and never responds and turns to the other side trying to finish the data entry into their computer.
I ask him who is his boss and he says he isn't here. Fine I find the DGM (whatever his designation is )
Mr.Parikshit, walk up to him and narrate that I have been kept waiting endlessly and that if he could ask them to finish up sooner.
He simply turns a deaf ear and this pisses me off.His attitude was like dude I don't care types,he was more concerned in some sales deal with another customer.
I say "
Damn it I am talking to you and your bloody people are wasting my time " . Now he starts yelling at me saying
" don't use the word bloody I don't like it, talk properly" . Yeah right after making me wait for over an hour for an insurance renewal he expects me to butter him and then request him to get his people do my work.
From then on it was a war of words and hell yeah I gave him my piece of mind. Every single customer heard whatever was happening and I was pulled away by a gentleman from dealership saying
" Sir its ok please leave it" . From the attitude/reaction of the other workers at the dealership , it was pretty evident that this fella is a troublemaker there. (I am just guessing and I could be wrong).
However after buying all 4 of our Maruti's from the same dealership this is how a Manager looks into a customers issue. I have been dealing with RNS (Ypr) since 2004 and never have I had to deal with such lousie customer service. These are the kinda fellows who bring a bad name to dealerships and its reputation.
Mr. Parikshit if you are reading this ,get your act together dude.You have a long way to go in terms of understanding customer service and then implementing the same. As for your attitude keep it at home and don't throw it around coz I paid for my car and not you.Last but not the least , I honestly think you need to get a life. Period !!
Folks I really want to take this fellow to task. Any leads ? This has been my worst experience with RNS motors, they have always been in my good books in terms of their sales and customer oriented service. I don't want this single incident to change my opinion about that place. However I want to teach this fellow a lesson, who deserves to be stripped of his designation there. Simply a disgust to the dealership and MUL as a brand giving it a bad name and nothing else.