My experience with DSC Motor for Hyundai i10 AUTO On Monday I had sent a mail to DSC Motor that I want to have second service done for my i10 and to send someone to pick up my car.
Tuesday at 11:30AM I got a call and the lady informed that she will send someone on Wednesday 10AM to have the car picked and the service will cost 8xx. For oil and oil filter change, which I said ok as my i10 is driven 68xxKm.
To my surprise no one called nor came to my house to pick the car, I called them at 1:00PM and the lady informed they will pick the car on Thursday. I had no other option so said OK.
Thursday morning at 9:45 I got a call that they are coming to pick the car in 30Min. which they came on time. I gave him a slip with all the problems I was having with the car.
1. Brakes become week if I am driving in R, and after turning to D its still week for some time, it comes to normal after some time. I had reported this problem in the first service too but nothing was done about it.
2. Some sound from front left side of the car when I go over speed breaker or a pot hole.
3. One dent at the right back door.
4. Engine tuning.
5. Millage has reduced to 7-7.5
6. Seat covers cleaning.
7. Oil change and oil filter change.
After the person went to his service center his manager called and informed that he will take car about problems 1,2,4,5,7.
Regarding 3 I would be charged Rs.4800 (I was like it’s a small dent) he said that’s our charges.
I asked him to leave it.
Regarding 6 I would be charged Rs.800 I was like leave that too as it’s not that dirty and it’s not worth it.
And he also informed that he will deliver the car by EOD.
In the evening I got the call that the car will be delivered in morning to which I asked them to deliver before 11AM as I have office. He said yes it will be delivered before that.
Today morning at 10 I got the car and when I was checking the car it was not washed properly outside, when I asked why it was not washed, the driver said it was washed last night that is the reason it’s not clean now. Then I went inside the car and it was aslo not cleaned properly. I showed him Sand in all the corners and dust all over the place. He connected me to his manager and I explained him everything and he said to send the car after few days and he will clean it and send it back, I got anger and told him that again you will charge me for pickup and drop and he was silent for few seconds and then said no sir we will not.
And while I was talking to him I opened back door to check if they cleaned the back also or not and to my surprise I found all Oil marks on my seat covers, someone sat in the car with cloths which had oil in them and all hands covered in Oil and shoes also.
My seat covers have been all messed up with oil hands and shoe marks. And at that moment I lost it and started yelling at the manager what you guys have done the oil marks are still wet, not like they were from before and gave him a piece of my mind and asked them to take back the car and clean it properly and have my seat covers cleaned properly and give it back to me. He asked me to give the phone to his driver and looked like both of them were fighting in Tamil as I don’t know Tamil I could not understand.
So now the car is back with Hyundai and I hope they clean the car and the seat covers properly and return the car to me. If they don’t clean it, I would ask will ask them to replace them, those are Hyundai seat covers given to me at the time of delivery. |