Help! Orix Mumbai has me at the end of my tether I have a 2006 Swift-Zxi that has done 24K kms. It went to ORIX, Mumbai in for a regular servicing in late May while I was out of town. On return, I found these problems: - Loud sound from wheels on all types of surfaces when past 30kmph [I felt like I was flying a Cessna - just from the sound]
- Steering wheel pulling to the left [alignment was fine before the servicing]
- Brakes sqealing loudly
- Performance of car - a little sluggish.
- Moon-roof leaking
So, I sent it back with exactly these complaints. They kept the car for five days. It was returned yesterday. I drove it to find it just doesn't feel like my car. This makes me want to cry! They fixed a few problems but also seem to have added a few. - The loud sound from the wheels has gone - which is good!
- The brakes have stopped squealing
BUT: - They have duct taped my moon-roof to 'fix' the leak
- Performance of car - extremely sluggish. Needing to floor the pedal to reach 80kmph,
- Power-steering - seems to have lost most of its power !
- Alignment is now madly off - so instead of using my strength - I can let the wheel go whenever I want to take a left and the car does it automatically for me
How do I get them to provide me a decent service? It is an uphill task to get them to listen to me in the first place. The usual gender biases creep in you see! And, ofcourse, I don't know any of the technicalities - just what I feel and hear while driving. I can't get them to do a decent job for the love of money - even the threat of pulling our corporate servicing/leasing deal from Orix hasn't worked. Help! |