Bumping this old thread to share my feedback on Surakshaa (Electronic City, Bangalore).
This incident is a little old. Happened sometime in last quarter of 2017. Only sharing it now because I just became a member recently. And please pardon for the long story.
My car, a Swift 2005 petrol, broke-down suddenly (thankfully just within 100 meters from my home). What happened was that the gear lever become free and no matter how much I moved it, the car didn't slot into any gear. It was stuck in neutral.
As it happened just outside my apartment, I immediately took help of some auto drivers there. We all pushed the car and parked it inside the apartment complex.
Afterwards when I tried to check what happened, I found that a metal lever on top of the gearbox assembly, to which the two shifting cables connect has broken. Thankfully it broke in neutral position which allowed me to push the car and park it safely.
I then called the Surakshaa's on-road helpline. When the mechanic came, I showed him what went wrong. He briefly looked at the broken lever and told me that the entire gearbox assembly would have to be replaced. Expected cost around 10-15k. When I asked that why can't we just replace the broken part, he said that as the car is so old (it was 12 years old at that time), such rarely requested replacement parts are not available anymore. They would require to place a special request to get an entire new gearbox assembly. And it would easily take around 2 weeks to arrive. I wasn't convinced so I asked him to call the service center and reconfirm about the part availability. He had a long discussion with somebody at the service center and after the call, he confirmed that the part is not available anymore.
As the time for the part to arrive was long, I asked if we can do some makeshift repair so as to get the car running. It would have been very difficult for me to manage without my car for over 2 weeks.
He initially said that nothing can be done. I then asked, if we can get the part welded for now. He
strictly advised me against it citing safety reasons etc. But I was convinced that a weld should hold well as it's neither a structural part nor any load bearing component. And the way it had broken, a weld will have plenty of area to hold on to if done properly. But he continued to advice me against it.
So I told him that, firstly I am finding it difficult to accept that the part is non-available anymore, and even it was true, it would be very difficult for me to manage without my car for over 2 weeks. I straightaway told him that he can leave and I will sort it myself. On hearing this, the mechanic's tone changed immediately. He agreed to have it welded and even said that it should work. He took the part and after 2 hours, he came back with the part welded. And the weld was looking decent enough.
On installing the part, we realized that the weld was misaligned. Normally in neutral position the gear lever stood absolutely vertical, but now it was tilted southwards, i.e. towards the gears 2, 4 and R. As a result the northward gears 1, 3 and 5 weren't engaging fully. The engagement only felt partial.
We took a test drive. The car drove okay but the feel of the gear when engaging the northward gears was very awkward and incomplete. The driving experience was totally ruined.
The mechanic on the other hand was
convinced that the gears are engaging enough and I will adapt to this fairly quickly. As it was already nearing dinner time now, I paid him and he left.
For next few days, I tried to get accustomed to the gear shift feel but couldn't. And on more than a few occasions, when I started the car from a standstill in 1st gear, the gear slotted itself into neutral. This confirmed that the engagement was not enough and I felt that the gearbox will get damaged if continued to use it in this condition.
I then drove to the service center and discussed with the same mechanic on the proper fix. I also learnt from the SA that he was an expert and that is why he was assigned for on-road service.
I again insisted him to check the service manual himself for the spare part. He was very reluctant and kept telling me that they already checked for it when the incident happened. But I also refused to bow down so he went to check for himself.
Almost 20 mins passed but he was nowhere to be seen. So I went inside the workshop area despite repeatedly and sternly asked to not go, as it's not allowed. I found him checking the service manual with a clueless look on his face. On inquiring what happened, he told me again that the part isn't available.
I then myself took the service manual from him (please read, snatched from him) and looked for the gearbox and the part list. I found the part that was broken and asked him, why can't he order a replacement for it. He told me to talk to the guy sitting in-front of the computer who places the orders.
The computer guy told me that when he is entering the part number, the system is showing it as unavailable but showing an alternate part for it. So I asked him to order the alternate part. Then both the computer guy and the main
expert mechanic told me in a very harsh tone that they are not sure if it would fit. I had almost lost my patience by now. I then asked that if Maruti's inventory system itself is quoting it as alternate then it should fit. What is the harm in trying. And I also learnt the alternate part's cost was just Rs. 250-300.
I also thought to myself that if they refuse to order then I would agree to bear the cost on my own if it didn't fit. But thankfully they agreed to place the order.
When the part came after a week or so, I checked it and it was
identical to the original part. After installing it, the gear lever was back to normal. I was so happy to finally be able to drive with a perfectly functioning gearbox.
End of story.
With this incident, I learnt not to trust the service center blindly.
And a big thanks to Team-BHP, as only due to the knowledge I gained here, I was able to get this issue sorted without getting robbed
Small correction: I was told that the entire
gearbox's shifter assembly has to be replaced.