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Originally Posted by sohail99 Maybe CORE can help! They are known to be quite effective! |
Thanks for the link Sohail. I have been a loyal Honda customer for over 2 decades, so wanted to give them the benefit of some time to respond. But yes, this website is an option I will explore once Honda doesn't respond to the milder requests.
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Originally Posted by nkapoor777 OT: I have seen your accord at Centrum Plaza, Sector -53 in Gurgaon a few times. My office is in the same building as well. Thought of saying hello but you were off before I could reach you. I also spotted your accord outside your house all covered up. Hope the covers will be off soon and it will be back to its full glory. |
Hey Nitin, I've been to Centrum Plaza only twice - Once in the OHC and once in the Accord. Dad took the Accord there once as well so I think it's been there twice in total! Good observation nonetheless !! One of my Clients, Avantha Power, has an office there. Where do you work, btw?
The Accord has always been covered up through the day because our office is walking distance from home - nothing to do with the present state of affairs
. We should catch up sometime since you're put up in the neighborhood.
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Originally Posted by manaa45 I have gone through the whole thread and am sure that the Coutersy guys have goofed up badly. In first place they shouldnt have replaced the O2 sensor at all if it wasnt in stock. They have used an incompatible sensor, may be some old stock they wanted to discard which has resulted in this problem. |
And since you bring this up, they had confirmed to me the previous Sunday that "
Sir, we do not have the part and in stock and are ordering it just for you". And when I called them on Wednesday to confirm, they said that the part had arrived and they would keep it booked against my car no. and I was most welcome to get my car the coming Sunday, which is when I took the car to them. - and they put in the '03 Accord O2 sensor.!!!
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Originally Posted by manaa45 Now comes the real problem, please do not get anything done outside of the service centre in this case because they will pick this up as a problem and will back off from sorting this issue out. Dont get worried of fights and all, just tell them that they have committed a mistake and they ought to get it repaired immediately. |
I appreciate your point. As it was impossible to drive the car without the display so I had to get that problem sorted externally - which has been done by tampering with the stereo. But these guys majorly damaged the stereo anyways - proper solution is to replace the main board, or the stereo in it's entirety - which they can still do.
The other problem, of lights in the buttons not working (due to damage in some other circuit) -
has been, and will be left untouched until Honda takes this to a logical conclusion.
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Originally Posted by manaa45 Had you not signed a repair order when they took the car in for the replacement of the sensor. There it should have been mentioned there if the car had any problem before when it came into the service cnetre in first place. |
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Originally Posted by Shan2nu Usually when they take a car into the service area they give you a slip mentioning the things that are not working or damaged (everything from torn seat covers, scratch marks, electrical issues, dents etc are covered).
Now if the car had already come with a faulty display, its their duty to mention this in the slip and bring it to the owners notice. So if this hasn't been mentioned in the slip, then how can it not have been working when the car was brought in? And if it wasn't working, how could they have missed out on such a serious |
I understand, but the Service Engineer tried to put the onus on me, saying that I should have reported the problem. I'm like -
"don't be silly, there WAS no problem to report in the first place!".
He refuses to accept that it was HIS responsibility to ensure that everything was working fine before taking the car in.
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Originally Posted by manaa45 This incident has to be reported as an repeat job at the dealer's end if there is a problem after the work is done. Just because you have taken the gate pass doesnt mean you are satisfied with the job, mostly all dealers follow up on the fourth day from the delivery of the car to check if everything is working fine. |
Absolutely. But Courtesy Honda even refused to mention my comments in the column MEANT for the "Customer Comments" when we were discussing about creating a new SR. Later, they even went to the extent to refusing me to create an SR AT ALL.!!