Re: Help! Dealership refusing to return booking amount! My friend who is not a teambhpian shares his similar experience with one of Tata Motors showrooms:
I had booked a Tata Nexon XZ S with Bellad Motors, Ballari, Karnataka on June 11th by paying ₹10,000 as booking amount and had to cancel it within 5 days as we decided to go for a Harrier XMA by saving some more money. Now starts the problem, as I called the Sales Representative to cancel my booking and he said that the car has been dispatched from the factory, I asked him for a proof and he called me back after a few minutes saying the car has not been dispatched but has been allotted in my name for which I again asked for a proof (email from Tata Motors which they get on confirmation) and he called me back to say that the vehicle has not yet been allotted in my name, with this, I asked the Sales Representative to return my ₹10,000 that I had paid towards booking of Nexon XZ (S) variant. The Representative told me that he'll return only ₹7500 as it is the norm at Tata Motors. I asked him to show the terms and conditions slip where all this is written and he says that it is not written anywhere but followed by everyone, at that moment I was like . I raised a complaint against the dealer with Tata Motors customer care and that is when I realised how dumb Tata Motors complaint redressal was. The customer care team again redirects the mail to the same showroom guys who again call me and spin the same story, unlike Toyota and Mahindra the two brands I have experienced where the manufacturer gives the dealership a strict instruction based on the customer complaint and the dealer follows. I have suggested a lot of people to the same showroom and have also got them a business worth nearly 60 lakhs from my side without them even knowing it. I suggested my friends and family members who were looking at Creta to go with Nexon instead for it's brilliant ride quality and safety and few of them also bought Tiago, Nexon and Tigor based on my suggestion. Now I and my family have literally lost faith in Tata Motors, a brand that I religiously used to suggest to everyone and admire for their brilliant cars off late. I just can't imagine how on the earth can they treat a customer who wanted to purchase a vehicle with on road price of 14.5L for the Nexon XZ S diesel in such a way. I eventually settled for them to pay the 7500 rupees since it was literally a mental torture and just get away from the brand and they are taking years together to process the ₹7500 as well. I wanted to delay the purchase to September which is when my funds to buy the car would be ready and with this experience I am better out of Tata Motors and look at some other brands. I think I should stop suggesting Tata motors to others as well. It has been such a great experience altogether that would make me look away from your cars again, no matter how good they are. |