Arrogant Sunrise Hyundai Workshop- Refuses To Install Tail Light In My Santro

ksethuram · 20th November 2009, 14:47

If i was that AGM's boss, he would have been fired after an investigation into the incident. In business arrogance and ego does not have any place.

Keep us updated.

esteem_lover · 20th November 2009, 15:17

This is just pathetic behaviour by the AGM, if this is the attitude he has, no one is going to visit him even those who were watching what happened will be weary the next time.

sonirohit · 20th November 2009, 19:32

Hyundai redefines customer service & sales

A.S.S - Arrogant Sales & Service
AGM - Arrogant General Manager

live2drive · 24th November 2009, 16:16

After sidindica's negative tryst with Sunrise, seems like there is a state of chaos in their camp. I had complained to Hyundai regarding the paint color matching issues I had with the two left doors of my Verna.

Got a call from Sunrise and they have agreed to redo the paint. What is good is that they are supportive and responsive at the same time. Have left the car with them. All the SA's and the manager were on their toes. Seems like complaining directly to Hyundai has a great impact on the dealerships, which is good. Let's see the outcome when I get the car back day after.

@sidindica: Did you get to hear from the dealership or Hyundai yet?

sidindica · 25th November 2009, 13:37

Quote:

Originally Posted by live2drive

After sidindica's negative tryst with Sunrise, seems like there is a state of chaos in their camp. I had complained to Hyundai regarding the paint color matching issues I had with the two left doors of my Verna.

Got a call from Sunrise and they have agreed to redo the paint. What is good is that they are supportive and responsive at the same time. Have left the car with them. All the SA's and the manager were on their toes. Seems like complaining directly to Hyundai has a great impact on the dealerships, which is good. Let's see the outcome when I get the car back day after.

@sidindica: Did you get to hear from the dealership or Hyundai yet?

A BIG NO. HYUNDAI HAS STILL NOT RESPONDED.

live2drive · 25th November 2009, 15:32

Quote:

Originally Posted by sidindica

A BIG NO. HYUNDAI HAS STILL NOT RESPONDED.

Sad. Did you follow up with them?

~~h · 26th November 2009, 23:16

Sid, It's sad you did not get a response from HMIL.
But guess what the service center guys seem to be aware of this..

Every time I do a routine service on my Getz something or the other getz broken. They used to fix it later on the threatening note of HMIL. Today it didn't work.

The cooling on my car went down after last week's service.. It was a routine (24th month)service; there wasn't a single problem to fix. I took the car back and told them the same thing.. fix it else I'll go to HMIL.

This is what exactly the service engineer told "To me the cooling is OK and if matches hyundai standards I don't care you speak to HMIL or whoever"

Now, I donnno what's the standards for cooling for a 2 year old car.. But mine has just 13k on the ODO, do they factor that in? They service engineer says they don't.

And yes I got the car back, the problem is not solved.

PS: I'm not naming this mumbai dealer yet, let me use it for a few days to arrive at a conclusion.(They apparently cleaned the condenser with a pressure hose. god knows how effective that was).

live2drive · 27th November 2009, 12:06

Got the car back with the left doors repainted.
Color matching is perfect this time. I am happy now.

~~h · 27th November 2009, 13:16

Great..Congrats.. that's som good news.

Anything moved for you Sid ?

sdp1975 · 27th November 2009, 14:50

Quote:

Originally Posted by ~~h

"To me the cooling is OK and if matches hyundai standards I don't care you speak to HMIL or whoever"

That's too much of arrogance being shown to a customer. One wouldn't expect that from Hyundai at least. Why don't you write to HMIL ?

~~h · 27th November 2009, 16:09

Quote:

Originally Posted by sdp1975

That's too much of arrogance being shown to a customer. One wouldn't expect that from Hyundai at least. Why don't you write to HMIL ?

I will write to them.. But not sure if that's of any use. Look at what's happening to Sid's mail..

As Sid mentioned somewhere in this thread all the manufactures have become greedy and least customer centric these days.

PS: My regular service engineer left to join Arya Honda few months back and hence the problem. Else he used to take care of the car pretty well.

20th November 2009, 14:47	#46
ksethuram BHPian Join Date: Feb 2006 Location: Chennai , London (now) Posts: 233 Thanked: Once	If i was that AGM's boss, he would have been fired after an investigation into the incident. In business arrogance and ego does not have any place. Keep us updated.
	() Thanks

20th November 2009, 15:17	#47
esteem_lover Senior - BHPian Join Date: Jul 2006 Location: Madras/Py Posts: 7,556 Thanked: 502 Times View My Garage	This is just pathetic behaviour by the AGM, if this is the attitude he has, no one is going to visit him even those who were watching what happened will be weary the next time.
	() Thanks

20th November 2009, 19:32	#48
sonirohit BHPian Join Date: Nov 2008 Location: Chandigarh Posts: 321 Thanked: 15 Times View My Garage	Hyundai redefines customer service & sales A.S.S - Arrogant Sales & Service AGM - Arrogant General Manager
	() Thanks

24th November 2009, 16:16	#49
live2drive BHPian Join Date: Oct 2008 Location: New Delhi Posts: 525 Thanked: 27 Times View My Garage	After sidindica's negative tryst with Sunrise, seems like there is a state of chaos in their camp. I had complained to Hyundai regarding the paint color matching issues I had with the two left doors of my Verna. Got a call from Sunrise and they have agreed to redo the paint. What is good is that they are supportive and responsive at the same time. Have left the car with them. All the SA's and the manager were on their toes. Seems like complaining directly to Hyundai has a great impact on the dealerships, which is good. Let's see the outcome when I get the car back day after. @sidindica: Did you get to hear from the dealership or Hyundai yet? Last edited by live2drive : 24th November 2009 at 16:23.
	() Thanks

26th November 2009, 23:16	#52
~~h BHPian Join Date: Oct 2009 Location: Singapore Posts: 145 Thanked: 17 Times	Sid, It's sad you did not get a response from HMIL. But guess what the service center guys seem to be aware of this.. Every time I do a routine service on my Getz something or the other getz broken. They used to fix it later on the threatening note of HMIL. Today it didn't work. The cooling on my car went down after last week's service.. It was a routine (24th month)service; there wasn't a single problem to fix. I took the car back and told them the same thing.. fix it else I'll go to HMIL. This is what exactly the service engineer told "To me the cooling is OK and if matches hyundai standards I don't care you speak to HMIL or whoever" Now, I donnno what's the standards for cooling for a 2 year old car.. But mine has just 13k on the ODO, do they factor that in? They service engineer says they don't. And yes I got the car back, the problem is not solved. PS: I'm not naming this mumbai dealer yet, let me use it for a few days to arrive at a conclusion.(They apparently cleaned the condenser with a pressure hose. god knows how effective that was).
	() Thanks

27th November 2009, 12:06	#53
live2drive BHPian Join Date: Oct 2008 Location: New Delhi Posts: 525 Thanked: 27 Times View My Garage	Update Got the car back with the left doors repainted. Color matching is perfect this time. I am happy now.
	() Thanks

27th November 2009, 13:16	#54
~~h BHPian Join Date: Oct 2009 Location: Singapore Posts: 145 Thanked: 17 Times	Great..Congrats.. that's som good news. Anything moved for you Sid ?
	() Thanks