Hi,
I was driving home on 6th Jan from office and at a turning, a mosquito/fly decides to irritate the neck of a buffalo, who shakes its head violently to ward off the fly. The cyclist who is beside the buffalo gets threatened with the sudden 'head shake' and falls to the right!
To the right in that second, is my car zooming off at ~30-40kmph and LO!! the cyclist with his cycle is on my speckless car scratching my love from the rear Left passenger door till the bottom cladding panels!!
I catch all this from the corner of my left eye and knowing that the right is clear swerve my car to the right.
I just felt a slight sound, saw in the left ORVM the guy on the road trying to get up. I stop to check if the cyclist is fine and the damage to my car. The cyclist is fine and tells me to proceed, however when I saw my car I felt very bad- the deep gash/scratch is there with a dent into the door
So the mind starts racing and planning for getting the car back to its original form. I get into the car starts to drive and pull my car into a safe parking area slightly ahead. I call up my M&M ASC AML contacts and describe them the "gash & anguish". I was advised to go to the body shop for estimate and the work, however one challenge is the sticker/decal on the mHawk-vlx which has to purchased as a full kit for Rs.10000/- and cannot be sourced seperate.
I then call my M&M contact, who gets his phone to work. The next day morning, I got a call from my M&M contact that he could arrange the decal for the door and it would be FREE for me. That was a delight for me.
7th Jan, I could not go to the body shop due to prior work commitments and on 8th I took leave for the day and land myself with the ride at body shop sharp at 9am. (All through this I was very uncomfortable for my car!)
I meet Prasad-who is the body shop supervisor and explain/show him the problem, he promptly tells me to leave the car for two days and come back the next day. I told him that I would appreciate if they can get my car done EOD.
I was asked to wait for Mr.Giri-Manager who comes in ten minutes and I put forward all my points in front of him. Giri in the mean time had got calls from M&M, ASC-AML regarding my car and was ready for me. Giri agrees to get my car done by EOD and is a man with superb 'Eye for detail' and lovely 'Customer attitude'.
Giri puts some experienced hands at work on my car and mind you the entire body shop is overflowing with vehicles to be completed due to recent bandhs and what all is happening in AP.
I then keep following my car(as usual) whereever it went throughout the day and by evening I was over whelmed when I saw the car out of the paint baking booth- there it was, A SCRATCHLESS THURSDAY!!
The financial damage was Rs.4000 for paint job and Rs.1750 for the rear foot step which I wanted for my car to protect the rear bumper from autos, bikes & other intruders!!
I place my thanks and appreciation to the Mr.Giri, Mr.Prasad and Mr. Shankar(the body shop personnel) who worked on my car to 'my satisfaction' of AML, Jeedimetla. Your penchant for customer service and the domain expertise is a sure WINNER!!
I now let the pictures talk!!