Audi Delhi - Turned disaster into triumph

prashant03 · 11th January 2010, 10:07

Hi folks,

I wanted to share my recent experience with Audi Delhi. After months of trying to figure out which car I should get, I decided on an Audi A4 2.0 TFSI in black with a mustang/cinnamon brown interior.

Audi Gurgaon quoted a 4 month wait for this configuration. I then called up Audi Delhi, and they said they have one in stock, but is a Model Year 2009, without the new style mirrors and LED taillights which the newer model (Model year 2010) has. For this, they gave me about 1.4L off the price. They also threw in genuine Audi mud flaps, rubber mats (with the A4 logo) and a body cover - totaling to about 20K.

I went to see the actual car, loved it, didn't have a hassle with the regular tailights so went ahead and arranged the payment, with delivery to be taken in a few days after that.

When I went to take the delivery, they made me wait for about 1.5-2 hours. I found this a little strange, but they kept saying they're cleaning and doing the final PDI.

Now, I have a very very alert driver, who's like a family member. He went snooping around their yard, and immediately came and got me. When I went with him, I found some guys trying their best to remove some scratches from the car, using some polish. On closer inspection, there was a large dent in the door panel. I just lost it, and demanded my money back immediately, more for this blatant dishonesty than anything else.

Luckily, their GM (Vinit Huria) came out at that same time, and immediately lambasted his people for trying to pass of this car to me. He's a genuinely good guy, and has been extremely helpful through this process.

Anyway, they said they would try and find another car for me. The problem is the 2.0L petrol is not a popular engine - most people just buy the cars for the badge rather than wanting to get the right engine.

After about 2-3 days of going back and forth, they could not find a black car, and offered me a silver car with black interior, a 2010 model year, just manufactured - but asked me to pay 1L more. I refused, saying that they had agreed to a contract regaridng a certain configuration, and they had to keep to that or return every last cent, along with all bank charges (HDFC loan).

To cut a long story short, they finally agreed, and I took delivery 2 weeks back. This time, everything went smoothly, PDI was fine etc. They arranged a driver to drive the car home with me (Audi Delhi is on Mathura road, a horribly crowded road at the best of times), and then sent someone home to administer their so called special coating (basically a coat of wax that is buffed in well), fix the license plates etc.

The point is they did manage to rescue a potential disaster and turn it around very well. In hindsight, I do like the silver with black more than my earlier choice, plus got the latest car at the earlier price. They have been quite diligent in their follow up, and thus earned a reference from me as well, which would get them another sale quite soon.

csentil · 11th January 2010, 14:07

Great buy. Congratulations. Thanks to the PDI that TBHP has come up with, so many potential lemons have been discovered before being handed off to unsuspecting customers.

There is still some hope left in this world

GTO · 11th January 2010, 18:23

Audi had better step on the gas, this is not the first time I've heard of Audi dealerships botching up deliveries. Even some A4 ownership reports on the forum speak of a poor sales experience. Audi's trying to catch up with BMW & Mercedes....they simply cannot take away from the charm of premium car ownership for their customers.

Had you conducted a detailed PDI before placing your order? Did the dent occur after your PDI and before delivery? Shame on them for trying to cover up.

Either ways, I'm glad that they stuck to their original commitment and gave you a 2010 car at the agreed price. Congratulations. How about a detailed ownership report thread with pictures?

abishek2222 · 11th January 2010, 18:33

Really lucky you, managed to escape from a black car.simply the wrong colour to buy looks amazing but keeping it clean, iTs more like you having to wipe it thrice a day.belive me no amount of wiping will help. you would have just cleaned the car and come back later to find the thin layer of dust visible to your eye settled on the car within a few hours.Better off with the silver colour.coongrats on the buy

prashant03 · 11th January 2010, 18:51

GTO - the dent occured after I had first seen the car. Apparently, someone in the stockroom hit the door with another car's door.

Will post a detailed ownership experience soon.

Abhishek - agree abt the black color. Later, also saw a worn mustang brown interior in one of their test drive cars - looked very worn - black just looks much sportier as well.

gupta_chd · 11th January 2010, 19:55

Quote:

Originally Posted by prashant03

Luckily, their GM (Vinit Huria) came out at that same time, and immediately lambasted his people for trying to pass of this car to me. He's a genuinely good guy, and has been extremely helpful through this process.

But my thinking is, what would they do with that car. It would anyway be passed on to someone after they fix it up.

It may be the general strategy to lambast the workers in front when somebody has found this out although the GM may be knowing it already.

Gurpartap Singh · 11th January 2010, 22:55

Where are the detailed pics now? Heheheheh. Congrats buddy.

prashant03 · 13th January 2010, 10:37

The damaged car was apparently returned to Audi. Pics and ownership details by this weekend.

11th January 2010, 10:07	#1
prashant03 BHPian Join Date: Jan 2010 Location: New Delhi Posts: 34 Thanked: 0 Times	Audi Delhi - Turned disaster into triumph Hi folks, I wanted to share my recent experience with Audi Delhi. After months of trying to figure out which car I should get, I decided on an Audi A4 2.0 TFSI in black with a mustang/cinnamon brown interior. Audi Gurgaon quoted a 4 month wait for this configuration. I then called up Audi Delhi, and they said they have one in stock, but is a Model Year 2009, without the new style mirrors and LED taillights which the newer model (Model year 2010) has. For this, they gave me about 1.4L off the price. They also threw in genuine Audi mud flaps, rubber mats (with the A4 logo) and a body cover - totaling to about 20K. I went to see the actual car, loved it, didn't have a hassle with the regular tailights so went ahead and arranged the payment, with delivery to be taken in a few days after that. When I went to take the delivery, they made me wait for about 1.5-2 hours. I found this a little strange, but they kept saying they're cleaning and doing the final PDI. Now, I have a very very alert driver, who's like a family member. He went snooping around their yard, and immediately came and got me. When I went with him, I found some guys trying their best to remove some scratches from the car, using some polish. On closer inspection, there was a large dent in the door panel. I just lost it, and demanded my money back immediately, more for this blatant dishonesty than anything else. Luckily, their GM (Vinit Huria) came out at that same time, and immediately lambasted his people for trying to pass of this car to me. He's a genuinely good guy, and has been extremely helpful through this process. Anyway, they said they would try and find another car for me. The problem is the 2.0L petrol is not a popular engine - most people just buy the cars for the badge rather than wanting to get the right engine. After about 2-3 days of going back and forth, they could not find a black car, and offered me a silver car with black interior, a 2010 model year, just manufactured - but asked me to pay 1L more. I refused, saying that they had agreed to a contract regaridng a certain configuration, and they had to keep to that or return every last cent, along with all bank charges (HDFC loan). To cut a long story short, they finally agreed, and I took delivery 2 weeks back. This time, everything went smoothly, PDI was fine etc. They arranged a driver to drive the car home with me (Audi Delhi is on Mathura road, a horribly crowded road at the best of times), and then sent someone home to administer their so called special coating (basically a coat of wax that is buffed in well), fix the license plates etc. The point is they did manage to rescue a potential disaster and turn it around very well. In hindsight, I do like the silver with black more than my earlier choice, plus got the latest car at the earlier price. They have been quite diligent in their follow up, and thus earned a reference from me as well, which would get them another sale quite soon.
	() Thanks

11th January 2010, 14:07	#2
csentil Senior - BHPian Join Date: Feb 2007 Location: Bangalore Posts: 1,349 Thanked: 38 Times View My Garage	Great buy. Congratulations. Thanks to the PDI that TBHP has come up with, so many potential lemons have been discovered before being handed off to unsuspecting customers. There is still some hope left in this world
	() Thanks

11th January 2010, 18:23	#3
GTO Team-BHP Support Join Date: Feb 2004 Location: Bombay Posts: 70,464 Thanked: 300,013 Times View My Garage	Audi had better step on the gas, this is not the first time I've heard of Audi dealerships botching up deliveries. Even some A4 ownership reports on the forum speak of a poor sales experience. Audi's trying to catch up with BMW & Mercedes....they simply cannot take away from the charm of premium car ownership for their customers. Had you conducted a detailed PDI before placing your order? Did the dent occur after your PDI and before delivery? Shame on them for trying to cover up. Either ways, I'm glad that they stuck to their original commitment and gave you a 2010 car at the agreed price. Congratulations. How about a detailed ownership report thread with pictures?
	() Thanks

11th January 2010, 18:33	#4
abishek2222 BHPian Join Date: Oct 2009 Location: Chennai Posts: 355 Thanked: 166 Times	Really lucky you, managed to escape from a black car.simply the wrong colour to buy looks amazing but keeping it clean, iTs more like you having to wipe it thrice a day.belive me no amount of wiping will help. you would have just cleaned the car and come back later to find the thin layer of dust visible to your eye settled on the car within a few hours.Better off with the silver colour.coongrats on the buy
	() Thanks

11th January 2010, 18:51	#5
prashant03 BHPian Join Date: Jan 2010 Location: New Delhi Posts: 34 Thanked: 0 Times	GTO - the dent occured after I had first seen the car. Apparently, someone in the stockroom hit the door with another car's door. Will post a detailed ownership experience soon. Abhishek - agree abt the black color. Later, also saw a worn mustang brown interior in one of their test drive cars - looked very worn - black just looks much sportier as well.
	() Thanks

11th January 2010, 22:55	#7
Gurpartap Singh BHPian Join Date: Jan 2008 Location: Chandigarh — PB Posts: 209 Thanked: 4 Times	Where are the detailed pics now? Heheheheh. Congrats buddy. Last edited by Gurpartap Singh : 11th January 2010 at 22:56.
	() Thanks

13th January 2010, 10:37	#8
prashant03 BHPian Join Date: Jan 2010 Location: New Delhi Posts: 34 Thanked: 0 Times	The damaged car was apparently returned to Audi. Pics and ownership details by this weekend.
	() Thanks

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