My Experience at Hallmark Honda, Navi Mumbai Hi,
I am planning to buy a Honda City, and the only dealer in Navi Mumbai is Hallmark Honda. So far, I'm not too impressed with their promptness and service, and am really skeptical about their after sales service (if their pre-sales service is anything to go by).
First time, I called them up to fix up an appointment for a test drive, the sales rep (Satish) fixed an appointment for Saturday morning at 10:30 AM. Now I am very particular about timeliness and expect people to honor their appointments, especially sales appointments. Guess what ! 11 AM, and no sign of him. I call him up and find out he is in Mumbai, out for a delivery. I give an earful to him, and then call up Hallmark and rant on about value of time etc. etc. So they promptly send someone with a car for test drive. Take a short test drive (this was before I chanced upon the Team-bhp TD check-list), and invite the sales executive who accompanied the car for a cup of tea to discuss further details about the car. To my surprise, he says he is busy and does not have time to answer my queries, and leaves immediately.
Though miffed, I still visit the Hallmark showroom to talk to another sales rep to get more details about finance options, discounts etc.
A few days later, I get a call from our good friend Satish asking me when would I be coming over to book the 'City'. I politely tell him that I would prefer to deal with another sales rep as he did not have the time to attend to me. He apologizes and says that he will be more attentive. By this time, I've gotten hold of the Team BHP TD checklist, and tell him that I need another test drive. I had also heard about concerns regarding City's low GC, and wanted to experience it myself. So we fix another appointment for saturday (6th Feb). I postpone my dentist's appointment to get a couple of hours for test drive.
Guess what, the appointed hour on Saturday comes, and there's no sign of Mr. Satish. I call him up, and get disconnected. A few minutes later I get an SMS that he is in a training and will give me a TD on Sunday. That was enough for me. I had fixed the appointment on Friday evening, and I do not believe for one second that he was not aware of a training on Saturday. even if it was a surprise training, he should have had the courtsey to call me up BEFORE the appointment and inform me.
So I go to the showroom on Sunday (was empty), and give another earful to the couple of sales reps in the office, and they agree to give me another test drive. Have a more extensive test drive this time, and get a good feel of the GC problem. Still, my inclination is to buy the Honda CIty, as I am not finding any other good car in the 10L range.
The new sales rep is better than the last, though there is still a lot of scope of improvement. I asked him about discounts and accessories, and he said that the Honda 'cartel' had a meeting last week and they have decided to discontinue freebies as dealers were undercutting each other. Somehow I feel that hard to believe. Has anyone else come across this statement in the past few days ?
Has someone else dealt with Hallmark Honda ? Any pointers regarding their service levels ? Which other dealers can I consider in Mumbai ?
Regards
Manumani |