Just bumping up the thread to report a very sad experience I had this time in MY CAR, bhopal.
MY CAR Bhopal had offered free seat covers(read the cloth covering) for our maruti A-star in case we renew the insurance from maruti.Dad felt that its good to have insurance from maruti itself as in case of accidents the car would eventually land in maruti service center and it would be hassle free in case we have an insurance from maruti itself.And the free seat covers sounded a good freebie.The basic reason was that my folks live in a farm house and the amount of dust was really spoiling our leather seat covers.So a soft cloth seat covers to drape around seemed a good option.
And so dad renewed the insurance from maruti and after a week inquired about the seat covers which were supposed to be delivered next day of renewing the insurance and prompt came the reply.
"The seat covers are out of stock".
Almost a month of following up resulted in a call from Ms.Neelam from My CAR asking dad to come and collect the only seat cover set which was somehow left with them.
Dad collected it from My car showroom and when he came back and opened them he was shocked to see that MY car had handed over few pieces of used seat covers.It had black patches covered in grease and dirt all over.Not to mention it was torn at a few places.
Obviously getting furious he called them back again and as expected got apologetic reply that they would replace them soon.Another couple of weeks followed and on following up again all they could come up is with the reply that A-star seat covers were out of stock.
I went to Bhopal during the last week of november and dad informed me of this whole episode.
And one look at the seat covers were enough to blow my fuse.Drove straight to MY CAR and met the insurance head named Ms. Anitha who tried to act very innocent and unaware of the proceedings.And then she said that since my dad had already opened the seat cover pack they cannot replace it.That blew me out.I gave her a piece of my mind and asked her to call up the manager of My CAR to which she promised that she would get the new seat covers delivered to my place in 2 days.To show her commitment she gave me her signature along with a 2 days clause.
I came back a bit relieved.
2 days went and no intimation from their side.And I called back only to be informed that the insurance supervisor had gone on 2 weeks vacation.
How convenient.
Asked them about the seat covers and they said that its out of stock.Wow I wasn't surprised.
Had to leave for Delhi on the same day for my marriage and so left it right there.
Came back after a week and called up My CAR and asked for Ms. Anitha.As expected she was on leave.Asked for her mail id from Ms. Rajini who had answered the call.She wanted to know why I wanted her mail id.To which I replied that I am mailing the the higher management of Maruti regarding this issue and wanted to keep Ms.Anitha in the loop.To which the lady replied that she can't help as the seat covers were not in stock.I said I was no longer interested in the seat covers and just wanted the mail id.Then all of a sudden she says that she would call back within 5 mins.
Within the next 5 minutes she called saying that the seat covers are ready and I can come and collect it right then.
I was shocked.But went to the showroom right then and tahda!! the seat covers were waiting for me packed nicely.I tore open the pack to check whether the seat covers were indeed new and genuine and to my surprise they were brand new.But before leaving shouted at everyone in the insurance department regarding the unethical and unprofessional behavior.
All the while I was not angry for not getting the seat covers but I was angry over the fact that how dare they hand over used seat covers to my folks thinking they wouldn't react as they are oldies and would live with the pains.Its dealership like these which are bringing bad name to a reputed brand like maruti.
Over to them.