My friend got his Honda City in December '09. In order, to win over a probable customer, the salesman and dealer made false promises about few goodies alongwith the car, which they still haven't delivered till date. And my friend keeps calling them in order to get what he was promised but of no avail.
Here's the very email that he sent to the customer relationship manager of Honda Automobiles (India) taking the matter up to the company itself inorder to get the issue resolved.
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Dear Sir,
I, Nikhil (vehicle registration no. MH 02 ** ****) would like to bring to your notice the problems faced due to your dishonest dealer.
I booked the HONDA CITY VMT in December, 2009 from Solitaire Honda, Mumbai. The promised freebies were as follows : Mattings, Mud Flaps, Mirror Locks, 50% off on Rear Sensors, Teflon Coating , Anti Rust Coating and a cash discount of Rs. 31,000. Out of the promised freebies, I insisted that Anti Rust and Teflon Coating be done during the 1st service of the car which was agreed upon by Solitaire Honda. All other freebies were provided during the delivery of the vehicle.
I got the car delivered on 9th Jan, 2010. Till date there have been no problems with the car at all. I am very happy with the performance of the car. After a month of buying the car when the 1st service was scheduled, I called up the sales person named Ajay asking him to intimate the workshop for the free Anti Rust and Teflon Coating as promised. He agreed upon that and I gave my car for service expecting that Anti rust and Teflon coating would be done. But when they delivered the car to me , they told me that only Teflon coating has been done and they could not do the Anti Rust treatment due to shortage of staff (this was not told me when I gave the car for service). So I decided to wait until the 2nd service and then avail of the free Anti Rust treatment. So when my second service is scheduled I call up Ajay once again asking him to intimate the workshop for the free Anti Rust treatment. To my horror, he just blatantly refuses to acknowledge that he had promised me a free Anti Rust treatment. I spoke to his senior named Mr. Sujit Das Gupta and showed him the paper where Ajay had written the freebies promised to me. After seeing that, Mr. Sujit Das Gupta and Ajay both agree that it was their fault, but still say they cannot provide me the free anti rust treatment on that day as they had to update some file which was in another office. I felt this was highly unprofessional on their part. He again promised me that within 3 days they would pick my car from my home, get the free Anti Rust treatment done and drop it back to my home. I waited for 3 WEEKS but nobody from Solitaire Honda called me. I'm tried to call Ajay again but he'd just refuse to receive my call. At this point I had lost my patience and rushed to the showroom to talk to the Sales Manager , Mr. Avinash Bhardwaj. I told my whole story to Mr. Avinash Bhardwaj and expected he would address to my sorrow right away. But no, that did not happen. He again asked me for some more time to discuss this matter with his directors. I feel I have been cheated by Solitaire Honda. Although the car has given me no problems, I'm not very happy buying a HONDA due to such poor service and would not recommend it to anybody.
I would like to bring to your notice one more incident, where in the front right tyre of my car got torn unfortunately. I went to Solitaire Workshop and showed it to them. They told me that it has to be replaced which I agreed upon and told them to replace it right away. Upon that, the Service Advisor named Chandrashekhar Konga, tells me that the tyre is not in stock!! Upon discussing the tyre changing process with him he tells me that they do not have the machine for removing the tyre from the rim and fitting the new tyre on the rim. And he would be taking my wheel outside of the workshop (to some local mechanic) to do this job. My question to HONDA is when I pay a premium amount for the genuine spares why should the job done from the local mechanic??
I am very disappointed by the laid back attitude of Solitaire Honda. Your dealer is tarnishing Honda's image severely, and even though I like the car and the brand, but due to such pathetic service, I don't think I'll be recommending Honda to anybody if it continues in the same way.
I request you to take appropriate action against Solitaire Honda at the earliest. I hope to get justice. Awaiting your reply. Thanking you in anticipation.
Regards,
Nikhil.
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From last heard, he got a call from Honda's customer service dept. and an official heard the whole story and promised him that he'd look into the matter and would demand an explanation from Solitaire Honda (Mumbai) and get back to him by soon.
What does everyone from Team-BHP thinks about this? Has anyone faced similar issues?