[Gilead]

Originally Posted by ElantraGT

I accidently came across this thread when I was searching for carnation review. yesterday I was browisng their website for service center availability and the type of service provided. Carnation was under my radar for the next service of my zen and elantra. Looking at Vjabraham's issue with his maruthi 800, i strongly beleive that If they cant fix a maruthi 800 issue, how can they fix my cars?. No offense to maruthi 800 owneers here. I think its better for me to stick to HMP/MSM or my trusted mechanic.

You are right. The 800 has the simplest of mechanicals and they ended up replacing the entire suspension for a worn out bush! If you go with your Elantra, they may ask you to replace the engine.

[kiku007]

Originally Posted by ElantraGT

I accidently came across this thread when I was searching for carnation review. yesterday I was browisng their website for service center availability and the type of service provided. Carnation was under my radar for the next service of my zen and elantra. Looking at Vjabraham's issue with his maruthi 800, i strongly beleive that If they cant fix a maruthi 800 issue, how can they fix my cars?. No offense to maruthi 800 owneers here. I think its better for me to stick to HMP/MSM or my trusted mechanic.

You know what Elantra? Getting the car repaired at it's authorized service centre is the best thing to do unless there's some serious issue with the A.S.S centres or the non-authorized service guy is a specialist in that particular model.

[vjabraham]

Originally Posted by lohithrao

I guess here "SA" screwed up badly but i guess "carnation" did try to solve the issue instead ignoring...

It all matters to how good/keen/knowledgeable the adviser is!

Yes they did try to address my issues at various levels. That was noteworthy but since my experience in the Guindy outlet was so bad, there was nothing much the higher ups could do!
The Customer Advisor (I wrongly mentioned him as Service Advisor) I was interacting with was to a large extend responsible for this horrible experience! I

[yzfrj]

Originally Posted by ElantraGT

Carnation was under my radar for the next service of my zen and elantra.

Where do you get them serviced now Hari ?
More importantly why are you looking for a "change" ?

Originally Posted by kiku007

Getting the car repaired at it's authorized service centre is the best thing to do unless there's some serious issue with the A.S.S centres or the non-authorized service guy is a specialist in that particular model.

I'd like to disagree. Even A.S.S guys try to take you for a ride (well not always) but some do try . Personally I never had a "horrid" experience with A.S.S , but yet I had a few "irritations" now and then.

IMO people tend to look the non-A.S.S way once the car gets old. Well I do.

[ElantraGT]

Originally Posted by yzfrj

Where do you get them serviced now Hari ?
More importantly why are you looking for a "change" ?

Currently my elantra is serviced at HMP Ekatuthangal, since its approaching 60,000Kms I have to get ready for the timing belt change. I am happy with HMP, but they are overworked. I would not want to give my vehicle to a place where they have issues with time management. I would like the SA and the technician to take their time to fix the issues and not to hurry up on things. I dont think we can expect this in HMP. I would like to be with my vehicle to see the entire process and ensure that things are done properly. Thats why i was looking at carnation. Now they are out of the picture.

Originally Posted by yzfrj

I'd like to disagree. Even A.S.S guys try to take you for a ride (well not always) but some do try . Personally I never had a "horrid" experience with A.S.S , but yet I had a few "irritations" now and then.

IMO people tend to look the non-A.S.S way once the car gets old. Well I do.

Absolutely right Riju. There are many horror stories with A.S.S, though I havent had any till now. There are times when the SA has tried to be over smart and tell me everything is faulty with my car. I gave him a stare and tell him to work on issues that I have specifically mentioned and nothing else.

Sorry for being off tipoic - Once in ABT Guindy, I took my Zen for a issue with the wiper. That day it was raining cats and dogs and I had a hard time reaching ABT without wipers. Now when the SA, switched on the AC, due to the very cold weather outside ( I recently topped up the gas of AC), my AC vent has a fog like thing coming out for a few seconds. He told me sir the AC is faulty and my compressor is Kaput and You need to change it completely and this is your lucky day sir we have all the spares handy, so dont worry we will get things rectified. I gave him a earful and asked him just to attend to the wiper issue. Guess what My AC is working super fine till today.

[yzfrj]

Originally Posted by ElantraGT

ABT Guindy

You are right Hari, Its a joke. My bro took his dezire from those chaps (Reason : His friend knew someone so there got car in 2 weeks instead of 4 months). The purchase experience was really "horrible" forget the coffee we had to wait outside for 2 hours to get delivery. And the chap made it sound like he is doing us a favor.

No more ABT for me thanks. Ever...!

[drrajasaravanan]

Hi
All these guys have to do is provide good quality and name their price but instead everybody wants to have the pie for free. Sorry about your experience. I had no idea about carnation. Having had cars in my family for the last 15years we had always relied on the company service station. Maruti and Hyundai did not give us a reason to complain. I had changed over to Mahindra now and hope the dream run continues.
Cheers

[narchennai]

Originally Posted by ElantraGT

Currently my elantra is serviced at HMP Ekatuthangal, since its approaching 60,000Kms I have to get ready for the timing belt change. I am happy with HMP, but they are overworked. I would not want to give my vehicle to a place where they have issues with time management. I would like the SA and the technician to take their time to fix the issues and not to hurry up on things. I dont think we can expect this in HMP. I would like to be with my vehicle to see the entire process and ensure that things are done properly. Thats why i was looking at carnation. Now they are out of the picture.

If you are happy with HMP then continue to be happy and don't go to Carnation. I too own a Elantra CRDI and i think that Carnation Chennai is out of picture for premium cars. You pay a visit to Carnation chennai and you can see for yourself. I mean more number of SUVs than cars being serviced there.

[Black_Beast]

Before reading this, Can you please suggest a good service center for My Fiat Palio MJD in Chennai.

Went to Carnation to see a change from VST Mount Road, finally i feel VST is better now. Its bit lengthy, forgive me for my language.

I had bad experience here at Ambattur Hub.
Also wrote a mail to the Zonal head and to Unit head of Ambathur, awaiting to see what they are actually replying.

I don't want them to rectify the mess they have created, its gonna waste some more time of mine.

I have already been to Carnation Ambattur for a Accident Job. And the SA who attended my case was name Mr. Saravanan.
A very good Gentle Man, listened to all problems and explained on what could be done and what resolved my problems faced with the Car.
During this Visit also there was a problem, after getting the car back to home, next day morning the Car Won't Start :-), I have to leave to native in this car.
I immediately called Mr. Saravanan, and said about the problem, in an hour he came with couple of more technical guys, and tried hard for 1 hour to diagnose the problem and fixed them. (it was airlock in diesel filter).

Due to that wonderful experience i returned back for my general service to this Hub. I was kicked back on returning back to this Hub.
Very bad experience.

I had few complaints,
1. My tyre got worn out due to some issues.
2. General Service for 30K kms.

After couple of days, what happened was, i didn't get proper explanation on why the tyre got weared out (tyre had weared out in such a way that the iron strings are visible).
He was complaining about alignment, and i have asked him to replace the worn out tyre with brand new tyre (which i had as spare).
I agree since 1 out of 4 tyres is new and others were old there could be some pulling, but to my surprise he has not tried to find the issue.
Because i wonder due to alignment would the strings come out of tyre?

Also as an history of note, i have already checked my care around 24K for alignment, and at that time alignment was perfect, even then the car was pulling a bit left.
Asking to the service guy at that time, said i would need to check wheel balancement / tyre rotation.

I have stated this mater to the Service guy in Carnation when i gave my car for service, but he is not willing to test for balancement and just replying "we will do the balancing only
if all the four tyres are new", i repeatedly asked i do not expect a 100% correctness since its a combination of new (1) and old (3) tyres, but asked him to check for at most possible correction.
But his "Don't care attitued" was presented even then.

I forgot about this, Other than this there was two minor issues which i didn't inform the Service Advisor.
i) Hand break light glows often even if the hand break was not engaged
ii) In Palio there is saftey procedure to avoid engaging a Reverse Gear, we should lift the knob and then only we would be able to engage Reverse Gear. This knob was gone.
since this was not a Major issue (i have replaced it already from VST, this is the second piece) and due its costs i didn't inform about this problem.

But to my surprise, the knob was replaced for Rs.1,555 + VAT. and there was no confirmation call made to me about this replacement.

Ok, thinking of my Fate took the car, now What??? My Break was not as it is before, its not sharp as before. I have to Press the break pedal to the fullest to really apply the break.
Asking about this to the service guy, he said, while replacing tyres we cleaned some dust and other stuff so it might be the reason. (So having mud / dust helped me to break properly?)
Funny, I shouted at "Did you had a test drive?", He then called a service assistant and sent for testing, he was able to see the difference.
And he asked me to bring the car on Sunday (3-Oct-2010) to rectify the issue. He was quite informative and explained what could have happened while replacing tyres and there might need a adjustment.

I replied to him, "I don't want to come back even for rectifying the mistakes you have done, its enough, let me stay away".

[Habanero City]

I have a WagonR that is 8 years old and being regularly serviced at MSM with whom I have a long standing working relationship.
Few months back, the a/c effect was rather less and so I wanted to use this opportunity to check with Carnation at Ambatur.
I went to Carnation primarily due to respect and regard for Mr. Jagadish Khattar during his tenure in Maruti Suzuki.
However I was disappointed with the whole setup at Ambatur.
The place is a refurbished industrial shed converted in to car service station in a hurry.
The whole place was full of cars and I could hardly manage to enter.
With some difficulty I met a "Service Advisor" who informed me that evaporator coil is blocked and needs cleaning and would cost Rs. 3,000.
Since no technician was called to check the a/c, I was not convinced about the diagnostic skill and the solution offered so I went away.
Later I went to my trusted MSM for the regular service and when I reported this problem, the a/c technician was called and he checked everything and informed that a simple low pressure wash of the condenser would improve the a/c performance.
After this I am using the car and the a/c effect has improved.
Though Carnation is owned by Mr. Khattar, finally it boils down to the working level people to establish the reputation of this company.
Hope Mr. Khattar or someone responsible in Carnation is listening.

[aargee]

@Blackbeast - Just one question to you - why did you write to zonal head of Ambattur & why didn't you write to Mr.Khattar? I hope Mr.Khattar's email ID is found in every feedback form isn't it? I don't have an intention to clear up the mess with Carnation Ambattur, but, to clear up the mess on your car. Give a try & I'm sure you'll be more than satisfied.

Hope Mr. Khattar or someone responsible in Carnation is listening

@Habanero - Shoot an email to Mr.Khattar.

See both you guys have solid reasons & we don't know how many such complaints are in Mr.Khattar's plate about Ambattur Carnation. Let's just throw away that franchisor or get it replaced by someone.

[ElantraGT]

A quick question - Is the carnation ambattur a direct facility of carnation or is it a franchise of carnation.

@Black Beast : I understand that you had a bad experience with carantion, but on the alignment part the guy was correct. When you have a brand new tyre and three old tyre the alignment will not yield any drastic result. the guy at Lal enterprises @ whites road says the same thing. But since you demanded it, he could have given it a shot rather than declining your request.

Please remember that most of the A.S.S doesnot do wheel alignment properly. Its better to do the alignment at a tyre store near your place. I have experienced this personally.

@aargee : - I had a surprise last week when I renewed my Elantra's insurance policy. Baja Alliance has listed Carnation as one of its authorised body workshop. I am scared now.

[vjabraham]

Originally Posted by aargee

@Blackbeast - Just one question to you - why did you write to zonal head of Ambattur & why didn't you write to Mr.Khattar? I hope Mr.Khattar's email ID is found in every feedback form isn't it? I don't have an intention to clear up the mess with Carnation Ambattur, but, to clear up the mess on your car. Give a try & I'm sure you'll be more than satisfied.


@Habanero - Shoot an email to Mr.Khattar.

See both you guys have solid reasons & we don't know how many such complaints are in Mr.Khattar's plate about Ambattur Carnation. Let's just throw away that franchisor or get it replaced by someone.

If you send a mail to Mr. Khattar from the link provided in their website, you'll get a call from the Regional office in Cochin.

[Black_Beast]

Originally Posted by aargee

@Blackbeast - Just one question to you - why did you write to zonal head of Ambattur & why didn't you write to Mr.Khattar? I hope Mr.Khattar's email ID is found in every feedback form isn't it? I don't have an intention to clear up the mess with Carnation Ambattur, but, to clear up the mess on your car. Give a try & I'm sure you'll be more than satisfied.

I got a call from UH Ambathur about this.

Originally Posted by ElantraGT

A quick question - Is the carnation ambattur a direct facility of carnation or is it a franchise of carnation.

@Black Beast : I understand that you had a bad experience with carantion, but on the alignment part the guy was correct. When you have a brand new tyre and three old tyre the alignment will not yield any drastic result. the guy at Lal enterprises @ whites road says the same thing. But since you demanded it, he could have given it a shot rather than declining your request.

Please remember that most of the A.S.S doesnot do wheel alignment properly. Its better to do the alignment at a tyre store near your place. I have experienced this personally.

True, after the making this feedback they did spent time to check the alignment, it had lot of deviations

Originally Posted by vjabraham

If you send a mail to Mr. Khattar from the link provided in their website, you'll get a call from the Regional office in Cochin.

I am actually looking for Mr. Khattar's email id, couldn't trace from their website, let me know if you have it

Follow-up Call:
Last Sunday got a call on this from Ambathur Unit Head, he made apologize on this and wanted me to visit Carnation to fix my issues.
After lot of negotiation on re-visiting the branch again, i finally made up mind to visit them.
Made a visit yesterday, They had Customer Relations Manager waiting for me and got a different Service Advisor, Explained the issues again and all the issues are now fixed in front of me. I was with them through out the process of fixing the alignment, breaking and other few jobs.
To my surprise Clutch/Break Oil was not topped up. (it was service for 34K odo). Normally for this service all filters and topping would be made i guess.

As a matter of proof, they wanted a satisfactory note from me.
In deed, i am satisfied this time with their Assistance, i also requested their CRM / UH to provide same assistance to all the folks.

Any of you if you are aware of Mr. Khattar's email id, let me i shall write a mail to him about this issue and resolution.

Thanks for your concerns / tips folks.

[informmaha]

Originally Posted by ElantraGT

Sorry for being off tipoic - Once in ABT Guindy, I took my Zen for a issue with the wiper. That day it was raining cats and dogs and I had a hard time reaching ABT without wipers. Now when the SA, switched on the AC, due to the very cold weather outside ( I recently topped up the gas of AC), my AC vent has a fog like thing coming out for a few seconds. He told me sir the AC is faulty and my compressor is Kaput and You need to change it completely and this is your lucky day sir we have all the spares handy, so dont worry we will get things rectified. I gave him a earful and asked him just to attend to the wiper issue. Guess what My AC is working super fine till today.

Hey Elantra,

Just to add lights on this, we have an accent for the last 3 years and we get this fog thing whenever we switch on the AC after some 10 minutes drive and frequent shift from AC to fan which we do sometimes to get the chillness level to be moderate and this also helps in FE . Even now we get this and nothing has happend to anything till now with regular check up done on the vehicle every now and then. This is not at all an issue. I dont know the exact reason behind this (will let Bhpians know about this, since i am doing research on this for sometime now), but this is not at all harmful to your vehicle and you, nothing to do with compressor, you can live with it instead of spending for this. Yes first time we were scared by seeing that, but there's nothing major on this. Sometimes we used to get it in our old santro too (may be something to do with Hyudai vehicles in particular? i don't know )