Asset Hyundai Service takes me for a small ride....

clix22 · 3rd June 2010, 20:01

Hi all,
This is my experience with Asset Hyundai service station on LBS marg, Bhandup.
I gave my Verna in for a paid service this morning. All well, job card opened and all is smooth - estimate of under 4000/-. This includes 900 odd as labour,and the rest for oil, and filter change. Got a call for pick up and reached the centre by 6.30. Car came in by 6.45. looked good.

Glanced through the bill before paying and the sum was 4600/-. Was charged 88/- for "windshield fluid". When I asked the service advisor if this was part of the service and to clarify I was given a talk on how this is 'special' fluid with ' detergent' added and works better than regular water etc. etc. I mean, come on, at leat give BS convincingly. Have added mild shampoo to the water for ages - costs me 2/- a month. This 'windshield' rubbish was neither asked for by me or was I called to clear it. Also another 100/- was charged for 'consumables' - however no explanation was given as to what these were. I know cotton rags Etc. get charged for, but these come to around 10/- at the Tata workshop for my Indica and are not charged at the Toyota workshop.

However, as I am not the type who makes a scene and a big fuss, I paid up, registered a complaint - ( hopefully won't get tossed out with the rubbish tomorrow). And left.
My take on this, They earned 88/- but lost a customer. Just a heads up to anyone. For the record, the car has been washed well, and rides smooth....not that it was a problem earlier. And the " windshield fluid" feels and smells like water - and no feel , bubbles, froth etc, as any proof of it being "special".

honeybee · 3rd June 2010, 21:02

Topping up any fluids such as brake/gear/engine oil, coolant or windshield washer fluid are part of the periodic service. But charging the customer for windshield washer fluid is unheard of.

IMO you should talk to the Works Manager and get a clarification on these items before you pay. The amount may be small, but unless you make them realize you aren't going to pay without asking questions, they will keep doing this to any other customers.

Also if the quality of the servicing has been good, it may be better if you make this point clear to your SA or to the Works Manager that such items are not charged for in other service centres and you would not want to pay for them. That might save you from such minor hassles next time on. If you are changing your servicing centre again and again, it may not be good in the long run.

Jaggu · 3rd June 2010, 21:49

This and nitrogen filling in tires are a very common trick these dealerships pull off, i had the same issue with MUL also.

sgiitk · 4th June 2010, 10:22

Best is to specify no fluids, battery greasing etc. without permission at the time of handing over the car.

3rd June 2010, 20:01	#1
clix22 BHPian Join Date: Jun 2006 Location: bombay Posts: 95 Thanked: 224 Times	Asset Hyundai Service takes me for a small ride.... Hi all, This is my experience with Asset Hyundai service station on LBS marg, Bhandup. I gave my Verna in for a paid service this morning. All well, job card opened and all is smooth - estimate of under 4000/-. This includes 900 odd as labour,and the rest for oil, and filter change. Got a call for pick up and reached the centre by 6.30. Car came in by 6.45. looked good. Glanced through the bill before paying and the sum was 4600/-. Was charged 88/- for "windshield fluid". When I asked the service advisor if this was part of the service and to clarify I was given a talk on how this is 'special' fluid with ' detergent' added and works better than regular water etc. etc. I mean, come on, at leat give BS convincingly. Have added mild shampoo to the water for ages - costs me 2/- a month. This 'windshield' rubbish was neither asked for by me or was I called to clear it. Also another 100/- was charged for 'consumables' - however no explanation was given as to what these were. I know cotton rags Etc. get charged for, but these come to around 10/- at the Tata workshop for my Indica and are not charged at the Toyota workshop. However, as I am not the type who makes a scene and a big fuss, I paid up, registered a complaint - ( hopefully won't get tossed out with the rubbish tomorrow). And left. My take on this, They earned 88/- but lost a customer. Just a heads up to anyone. For the record, the car has been washed well, and rides smooth....not that it was a problem earlier. And the " windshield fluid" feels and smells like water - and no feel , bubbles, froth etc, as any proof of it being "special".
	() Thanks

3rd June 2010, 21:02	#2
honeybee Senior - BHPian Join Date: Apr 2008 Location: Dombivli Posts: 3,056 Thanked: 2,139 Times View My Garage	Topping up any fluids such as brake/gear/engine oil, coolant or windshield washer fluid are part of the periodic service. But charging the customer for windshield washer fluid is unheard of. IMO you should talk to the Works Manager and get a clarification on these items before you pay. The amount may be small, but unless you make them realize you aren't going to pay without asking questions, they will keep doing this to any other customers. Also if the quality of the servicing has been good, it may be better if you make this point clear to your SA or to the Works Manager that such items are not charged for in other service centres and you would not want to pay for them. That might save you from such minor hassles next time on. If you are changing your servicing centre again and again, it may not be good in the long run.
	() Thanks

3rd June 2010, 21:49	#3
Jaggu Team-BHP Support Join Date: May 2004 Location: Bangalore Posts: 20,212 Thanked: 15,892 Times	This and nitrogen filling in tires are a very common trick these dealerships pull off, i had the same issue with MUL also.
	() Thanks

4th June 2010, 10:22	#4
sgiitk BANNED Join Date: Dec 2007 Location: Gurugram Posts: 7,969 Thanked: 4,788 Times	Best is to specify no fluids, battery greasing etc. without permission at the time of handing over the car.
	() Thanks