HIM Motors, Peera Garhi, Delhi: Disgusting Experience In the past 5 and half year of my Fiat ownership, today was my worst. I really am disgusted how I saw things happen today.
The car developed a difficulty changing gears all of a sudden last night. I took the car to HIM Motors, Peera Garhi, Delhi. I was suspecting the hydraulic cylinders. Now the amount of work these guys had to do was bare minimum. I wanted them to only change the slave cylinder, which is like a 30 minute job. And it took them a complete 7 hours not to do the damn work.
Now I reached the A.S.S sharp at 9.10 AM (it opens at 9.30). I wanted to be attended first before all the damn cabs come. But the nightmare was just beginning. The job card was opened by about 9.45 AM. The car was taken to the service bay by 10. I went into the customer's lounge and tried to relax. My mind was still there with the car. 30 mins passed. I went to see the progress. The car was sitting untouched. I called the Service Advisor. He says another car is using the lift [it was waiting for parts for few days]. It'd be done in 15-20 mins. I said ok. I again went after 30 more mins. Still no progress. Again. the SA told me to wait a little while. Okayy. This went on for a couple more times. I was beginning to loose it.
I calmed myself. You know the idea comes to your mind. If you mess with these people they might mess up your car? So I didnt do anything silly. Now it was 12.50PM. I raised my voice this time. They say the car would be attended after the lunch. This whole thing continued post Lunch too.
I must draw your attention to the culprits involved here:
GM-Works - AJIT SINGH - A very rude man. Very very rude. If this wasnt a public forum, I'd have used a certain other adjective here. This is a guy that you want to beat the crap out of. Believe me. I restrained myself so many times today.
Team Leader - SURENDAR - A good for nothing *friend* of the GM-Works. Doesnt know how to do work. I really should have clocked him out.
After getting sickened by their behaviour, I just had to raise my voice. It was 3PM and I was disgusted by the level of service given to me.
I filled out the feedback form, but I dont see that thing moving anywhere. Can anyone give me some contact info for some CRM at Tata/Fiat? I'd be really thankful. |