KUN United, Hyundai - Delayed i20 delivery Sharing my experience of booking a car with Hyudai, a company quite known for its better than average service.
I have made a booking of an i20 Era Petrol (Silver) on the 6th of June 2010 from a sales consultant at KUN United, authorized Hyundai dealer in Kondapur, Hyderabad. I was promised the delivery of the vehicle in 15-20 days and when the booking form came it was given 29th of June 2010 at the time.
After multiple conversations i reached KUN United a week after the promised delivery date for the downpayment as was told to me by the dealer. But it was only after i reached the showroom that i was informed by someone else in the dealership that the delivery of my car is delayed indefinitely and refused to give me any further dates for possible delivery. It should be understood that all this time, which is about 40days roughly i had to keep calling the dealer for a rough delivery date so many times and every single time the response was the exactly same. I would be told each time that he would call me back and give me the details but not once it happened. This happened at least 15-20 times. The only time i got a call from the dealer to my phone was soon after i called up for test drive.
That enthusiasm was completely non existant once they got me to do the booking which honestly is a big disappointment coming from a company like hyundai as one of the main reason i opted for hyundai itself was because of their services. Unfortunately its incidents and people like these that prevent them from growing better. I’ve seen a growing number of people who have been disappointed by their initially enthusiastic choice of hyundai because of dealers/agents like these. The least that i expected from a dealer was that he would keep me informed. But that never happened. I still think i had the right to know that my car was not available before i wasted time and energy from my work schedule to go take the money and reach the dealer to pay the downpayment. That was completely unprofessional and completely not expected. They shouldnt have kept me in the loop. There seems to be no value for the time, money and effort that the customer is putting in. Almost seemed like they expected me to make the downpayment and keep my mouth shut and not make an issue out of it.
After i was told my car was indefinitely delayed by someone in the dealership (not the sales consultant i booked the car with) i decided not to make the payment and thereon my calls were contnuously not being picked for a few days. But when i did manage to speak to my sales consultant next i was told hyundai is not providing them just this particular variant and all other variants are available and that he still doesnt have a clue when i would get the car.
I was disappointed enough by then and almost decided to cancel the booking and go to a different dealer or different car alltogether. But i still i thought i'd give him another chance and asked how much time would it take for a Magna variant now that i was told the issue was only with Era. I was given a 100% guarantee that it would maximum 10 days and that they would have Silver Magna car available. But here i am writing this letter and its the13th day after after i asked for a Magna variant and close to 2 months after my initial order for an Era and n number of false promises. My problem is not as much with the delay as I understand that a lot of people did buy their cars waiting a lot more than this probably, but more with the lack of communication and false promises being made to me. I’d be fine if he tells me it takes 2 or 3 months and gives me the car in 2 or 3 months but it really spoils it when they say 15 days and stop picking your calls for a month after that. The sadder part is that a lot of people silently put up with this and not say anything while the dealer takes them for a mini ride.
Since a company like hyundai who has tried to create a good name over the years here is represented by some dealers like this it makes it difficult to form a good image. Or as in my case, lose the good image that i had of the company in my mind since i have already been a hyundai customer since the past 5 years. Now i would never be able to recommend a hyundai or a KUN United dealership to anyone even though I love many of their cars for that matter and thats a shame. And im not trying to generalize on Hyundai here but incidents like these are what prevents them from growing the way they probably want to.
Any thoughts/ideas on what to do while they continue to BS?
PS: and I was surprised by how Fiat and some of the other companies are improving in terms of services when I recently visited them for multiple test drives of the punto and all after my existing booking turned out to be this way. May be Hyundai dealers are starting to get this in their mind that whatever happens they will keep getting customers because theyre a big company, theyre Hyundai. And I agree we being Indians do put up with a lot of stuff and becomes content with a freebie or two or some discounts here and there. But I say don’t. Lets not encourage mediocrity and if everyone starts doing that we’d have a lot of bigger better companies to deal with in future.
Last edited by liquidmetal99 : 22nd July 2010 at 13:59.
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