MPL Ford, Chennai (Velachery) Hello Fellow BHPians,
My Figo was due for it's first service this week. I got an appointment for Tuesday and left the car for service in the morning @ 9:30.
Some of the things I wanted the service guy to check,
1.Noise from the break.
2.The inner plastic lining inside the front left wheel arch was not a proper fit since I took delivery.
3.My phone wasn't connecting to the bluetooth for the last two days and also I was not able to access the redial list (since I took delivery).
4.I did not tell him this though, I do not get any new SMS notifications on display Because I wasn't sure, if it was on the manual, However I vagely remember seeing something like that. Any Idea other Figo Owners??
The service guy who attended, says he'll look into it and promised to deliver the car @ 4:30 in the evening.I gave a call to the service guy @ 3:40 to check if the car's ready and he told me it is and I can come pick it up.
A friend dropped me at the service center @ 4:30 and he was with me till 5:00. As soon as I reached I was asked to wait in the customer lounge, I thought it's the usual routine, may be they are getting my bills ready.
At about 5:45 the service guy comes back to get me and says they've changed the oil and my bill is so much and he sends me to another rep to pay the bill. the other guy wants to know if I'm going to pay by cash or card and I said card. and he goes 'the card machine is not working sir, can you arrrange for cash'.
It was raining heavily and I tried calling some of my friends with no luck, because I needed someone to take me to the ATM and the nearest one was about a kilometer away.
The service guy comes back to me after sometime to find out if I've got cash, I said I don't and asked him why he couldn't tell me the machine wasn't working when I called him @ 3:40. I was there by 4:30 waited for an Hour. he says the machine stopped working just 'right now, sir'. Just then another customer waiting says he's been waiting since 3:30 and wants to know when he's going to get his car.
After about 15-20 minutes, They decide to take the cutomers who wanted to pay by card to the guindy service station to swipe the cards and then bring them back to velachery to get their cars delivered.
and the whole time, I have been telling the guys that If someone could take me to the nearest ATM, I can get the cash.
One of the service guys hears me and says what about him, another service guy says he's not my customer, I just want you to take these three to guindy to get the payments!!!
I'm still keeping my cool, @6:15 or 'my service rep' comes back to me and tells me that he'll send a driver with my car to the ATM, but he can release the car only after I come back and pay the bill. I was like 'ok, whatever'. I just wanted to leave.
Finally the driver takes me in the car and the ride was I have no words to explain, I have in so many years of driving, have never driven any of my cars like that. and to add fuel to the fire, returning back to the service center back from the ATM, instead of making a U turn a little bit further down the road, he decides to drive head on the on coming traffic 'Honking & Flashing' the light and fast. and I'm still quiet.
I go back to the service center thinking I trust you guys with my 6 lakh car and you don't trust me for 1,200 bucks. you had to send a driver to get the money. the service guy could've come with me and he could've saved me 30 minutes of my time waiting.anyways, I pay the bill and everything and then the service guy tells me this,
"Sir, you car is due for service is 10,000 or 6 months from now, which ever is earlier". and I go, but the service booklet says, "A year from the date of purchase or 12,500 kms whichever is earlier". He goes no sir "That's incorrect" you have to bring it in 6 months. I'm like are you sure?, yes sir. another service guys over hears us going back and forth, he interrupts and tell us that it's one year from the date of purchase. at this point I loose it, I'm like you are saying the ford's booklet is Incorrect and I had to start from, I was here from 4:30 and all that.
The service manager now wants to help me out by explaining how the service works, I'm like, I know how it works, it's your guy whom you need to explain".
After all this I was going to leave almost 6:30 in the evening, the serive guy apologizes for everything and says, 'sorry sir, I'm a trainee'. guess what his name tag said 'Senior Associate' ??? I was like, Whatever, you have a nice day, you sure messed up mine.
I have had a Maruti and a Hyundai before, Never have waited so long in a service center to take delivery of my car. only thing that kept running in my mind on my way back home was, When are the other three guys who went to guindy to make the payment, return to their homes.
Oh yeah btw, The bluetooth and the left wheel arch and the break noise was never corrected
My questions to the other Ford owners,
Should I email Ford about the whole drama?
Is Lousy service a normal practise at MPL ford Chennai?
This is not my first bad experience with them, I had to make so many phone calls and follow up for about a month to get my name corrected on the Insurance copy. I finally received the correct one, only after I emailed Ford about the whole ordeal.
NOTE: MODS please move the thread to the appropriate forum if I have posted it in the incorrect one.
Waiting for the feedback from other Ford owners. |