FIAT Dreadful Experience - KB Motors, Alipore, Kolkata We ordered a red Grande Punto (1.4 Petrol, Emotion Pack) a few weeks ago. When the representative from K B Motors came to deliver the car to our office on 27.11.10, I noticed the following defects:
1) There was a small imperfection on the front end of the bonnet.
2) Paint was peeling off from the edge of the rear left door.
3) Rear windscreen had white marks/patches all over which did not go even with
thorough cleaning.
4) The rear left light (in the bumper) was broken and tied to the bumper with a wire!!!
5) The rear right seat belt was not functioning.
6) There were scratches on the right front door mirror casing.
7) There were scratches on the rear bumper.
8) Wheel bolts were rusted.
9) Cheap rubber floor mats were placed instead original Fiat mats (as promised during booking).
10) Tyre air pressure in all the wheels was very low.
I also called for the PDI sheet and was shocked to see certain points marked as
"NOT OK". Inspite of this, the car was delivered.
On my insistence the sales person called a senior from K B Motors (our office being a stone's throw distance from their showroom helped matters). He understood the whole situation and promised to take corrective actions for the above which included REPLACING the damaged door, bonnet, rear bumper light and wheel bolts and rectifying the others.
Last Saturday, the car was once again given to us but many of the issues still
remained. We did not accept the vehicle. On 8.12.10, the sales person informed that all the work was 100% complete and we could come to the showroom to collect the vehicle.
Since it was raining, I could not do a thorough check but still found the following problems:
1) The left rear door had been repainted and not REPLACED. Paint overspray was evident on the window rubber trim and the screws on the side of the door near the lock area.
2) White patches were still visible on the rear windscreen.
3) Bonnet was totally misaligned (could not make out whether it was repainted or replaced due to the rain).
Senior people of K B Motors at the showroom tried to convince me that any new Fiat car would have some defects and that I should not be worried above these minor issues! When I put my put my foot down, they have once again kept the car and promised to do the needful. Instead of enjoying the Fiat experience, we have totally lost trust in this brand and have dropped the idea of purchasing a
Linea (T-Jet) for the launch of which I had eagerly waited.
This morning (9.12.10) I got a call from the sales person that the work was done and he could come and deliver the car. I told him to personally check and call me back confirming that everything was ok. When I did not get a call from him even after an hour, I called him and was not very shocked to hear that some work was still pending and would take a couple of hours more.
The car is still with K B Motors inspite of almost 2 weeks having past since the
original delivery. We ordered this car as it was available off the shelf but the very purpose of quick delivery has been totally lost.
In the meantime, I have also written about this incident to the Retail Sales Manager (Fiat brands) but am yet to get a reply. |