Go Back   Team-BHP > BHP India > Team-BHP Reviews > Indian Car Dealerships


Reply
 
Thread Tools Search this Thread
Old 13th January 2015, 15:12   #91
Senior - BHPian
 
rohanjf's Avatar
 
Join Date: Nov 2009
Location: Adelaide
Posts: 1,195
Thanked: 686 Times
Default Re: Trident Hyundai, Bangalore

My friend has withdrawn the case against Trident Hyundai from the consumer court, after Trident agreed to pay a certain sum as compensation, as well as give a 2 year warranty if the car fails without being involved in an accident. Of course, the car is fully repaired by the service centre.

Consumer wins
rohanjf is offline   Reply With Quote
Old 13th January 2015, 15:33   #92
Senior - BHPian
 
Join Date: Oct 2011
Location: -
Posts: 9,885
Thanked: 14,977 Times
Infractions: 0/1 (4)
Default

Quote:
Originally Posted by rohanjf View Post
My friend has withdrawn the case against Trident Hyundai from the consumer court, after Trident agreed to pay a certain sum as compensation, as well as give a 2 year warranty if the car fails without being involved in an accident. Of course, the car is fully repaired by the service centre.

Consumer wins
Good development. Congratulations to your friend to fight the case and get things go his way.

Hope the car is back on track and running fine! Can we know what all parts were damaged and needed a change?
a4anurag is offline   Reply With Quote
Old 14th January 2015, 12:16   #93
Senior - BHPian
 
rohanjf's Avatar
 
Join Date: Nov 2009
Location: Adelaide
Posts: 1,195
Thanked: 686 Times
Default Re: Trident Hyundai, Bangalore

Quote:
Originally Posted by a4anurag View Post
Can we know what all parts were damaged and needed a change?
1. Front Bumper
2. Radiator Support Panel
3. Air Dam
4. RH fog lamp
5. Front bumper bottom grille
6. RH running board T/p
7. Radiator condenser
rohanjf is offline   Reply With Quote
Old 15th February 2015, 12:25   #94
BHPian
 
kp1992's Avatar
 
Join Date: Jul 2014
Location: Bangalore
Posts: 77
Thanked: 49 Times
Default Re: Trident Hyundai, Bangalore

Hi,
My friend bought an Eon from the Sadashivnagar (Palace ground Road) Trident Hyundai. The overall experience wasn't a good one. Firstly we were forced to buy the Teflon coating and the under chassis coating since we were 'JUST DISCUSSING' about it on our first visit to the showroom. Secondly the forceful nature of the sales rep to make the full payment in spite of us giving the assurance that we'll get back to him once the finances are ready. The promised delivery date wasn't followed either.
The worst part was that we were told that we'll be getting the Remote central locking as a complementary and during the delivery it wasn't installed at all. Our sales rep was on leave and had assigned the task to someone else. The guy tried to scam us telling that they were not aware of it and that they will get it done in a couple if days. After following up with them and some rude talks over phone the matter was resolved. Overall a bad experience I would say.
kp1992 is offline   Reply With Quote
Old 23rd February 2015, 17:58   #95
BHPian
 
Grand Drive's Avatar
 
Join Date: Jan 2015
Location: Bangalore
Posts: 677
Thanked: 293 Times
Default Re: Trident Hyundai, Bangalore

Trident Hyundai, Bangalore launched their TRIDENT AUTO Mobile app at Google Play Store. The app can also be used for Trident Renault and Trident Chevrolet.

TRIDENT AUTO Mobile app can be used for the following :

• Easy service appointment scheduling
• Receive timely service reminders for all your vehicles
• Get promotional messages, valuable savings coupons and special offers
• Find contact details of all service centers and connect with them.
• Find road side assistance emergency numbers and connect with them
• Submit post sales feedback
• Submit post service feedback
• Share the post service feedback with the respective service adviser
• Get quotes for new cars
• Get quotes for used cars
• Get insurance quotes
• Pay service bills
• Renew Insurance Policies
• Renew warranty Policies


Source : Google Play Store

Last edited by Grand Drive : 23rd February 2015 at 18:05.
Grand Drive is offline   Reply With Quote
Old 1st December 2015, 13:53   #96
e46
BHPian
 
Join Date: Oct 2010
Location: Bangalore
Posts: 236
Thanked: 83 Times
Exclamation Re: Unscrupulous business practice of Trident Hyundai

Dear BHPians,

Seeking your kind attention.

I booked a i10 (not grand) from Trident Hosur road on 31st October. Due to financial constraints I had to cancel the booking on 24th Nov. In between i submitted the docs to ICICI bank for loan related things and recieved loan offer (roi, funding amount). I did not proceed with the offer though.

When I enquired the refund status today with dealership, i was informed by the sales person that rs. 3000 has been deducted as cancellation charge. I am taken aback by this.

Is this OK from theitr end? can you guys help me how can I sort this out. Would also appreciate if someone kindly share some HMIL higher official email ids. Seeking your help.

Regards,
Abhishek M
e46 is offline   Reply With Quote
Old 2nd December 2015, 00:42   #97
Senior - BHPian
 
Join Date: Oct 2011
Location: -
Posts: 9,885
Thanked: 14,977 Times
Infractions: 0/1 (4)
Default Re: Unscrupulous business practice of Trident Hyundai

Quote:
Originally Posted by e46 View Post
I booked a i10 (not grand) from Trident Hosur road on 31st October. Due to financial constraints I had to cancel the booking on 24th Nov.
Hey, when you had gone to the showroom for the booking did you discuss anything regarding refund amount if you cancel the booking?

Was it 100% refundable or would they charge you anything?

But Rs 3000 to be taken as cancellation charges is too much. Do escalate this to Hyundai India and see what is the outcome. If the dealership head isn't responding then all you can do is escalate.
a4anurag is offline   Reply With Quote
Old 2nd December 2015, 06:29   #98
Distinguished - BHPian
 
Rajeevraj's Avatar
 
Join Date: Aug 2011
Location: Bangalore
Posts: 3,428
Thanked: 9,025 Times
Default Re: Unscrupulous business practice of Trident Hyundai

Quote:
Originally Posted by e46 View Post
Is this OK from theitr end? can you guys help me how can I sort this out. Would also appreciate if someone kindly share some HMIL higher official email ids. Seeking your help.

Regards,
Abhishek M
It is not ok, but most dealerships do it. Typically when you make the booking you need to clarify this and also if possible get them to put it on the booking form. They also have the responsibility of telling you if there is a cancellation charge.

Instead of email, I would suggest escalating via one of their social media platforms ( preferably twitter ). They are typically sensitive to bad press on the public forums and respond quickly.
Rajeevraj is offline   Reply With Quote
Old 19th February 2018, 11:25   #99
BHPian
 
sidzz's Avatar
 
Join Date: Aug 2015
Location: Bengaluru
Posts: 191
Thanked: 101 Times
Default Re: Trident Hyundai, Bangalore

The right side turn indicator bulb was not working and I visited Trident Hyundai, KR Puram on the way. The SA said he would check the issue and went on to open a job card and said there are charges only if bulb is replaced.

A mechanic came and checked and it was an issued of only the bulb being loose. He fixed and went off.

The SA met me again and handed me over a bill of Rs.392/- (service charge and new bulb cost)

I argued for a bit and left after paying as I was getting delayed for an appointment.
I took a new bulb as well.

Really pissed off by their non-professional attitude.
sidzz is offline   Reply With Quote
Old 19th February 2018, 12:47   #100
BHPian
 
Join Date: Mar 2017
Location: Bangalore
Posts: 146
Thanked: 158 Times
Default Re: Trident Hyundai, Bangalore

Quote:
Originally Posted by sidzz View Post
Really pissed off by their non-professional attitude.
Trident Hyundai, Domlur once replaced my Verna's brake light bulb for free!
As I had been regularly servicing from them for over 4 years, Benjamin, the SA said "don't worry, I will take care" and replaced the bulb.

So I guess it is all down to the service advisers how they handle.
Nalin1 is offline   (1) Thanks Reply With Quote
Old 29th July 2018, 23:32   #101
BHPian
 
sary's Avatar
 
Join Date: Nov 2004
Location: Goa
Posts: 201
Thanked: 18 Times
Default Re: Trident Hyundai, Bangalore

I'm in a similar situation, I have made a booking for Creta from Trident Hyundai Bangalore. However, only order form has been signed but no payment has been made so far. I have also applied loan of 60% from SBI and have told the dealership that all money will be settled upon sanctioning of the loan. The sanction letter is expected tomorrow and I will need to make the remaining down payment by then. The dealer is insisting, he cannot allot the car in my name until full payment is made. The plan is to make complete payment tomorrow (30th July) and get the car registered on Tuesday (31st July). Im expecting delivery by 15th Aug. I'm bit nervous at the moment, since I've not seen the car and dealer claims its available in stock yard which is around 40kms away from where I live.

Also there are no current offers running on new Creta, however when I negotiated hard I was given a near 50% discount on insurance premium. SA said he's worked out the best deal after considering the 35% NCB from my existing car policy that I just sold. I'm getting insurance done thru dealer to get Hyundai Assurance benefits.

Also observe the difference in calculation on Customer Order Form and Order Booking form.

Does it smell anything fishy here ?
Attached Thumbnails
Trident Hyundai, Bangalore-img_20180729_230939.jpg  

Trident Hyundai, Bangalore-img_20180729_230843.jpg  

sary is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Hyundai Verna VGT: 50000 kms in 5 years. Pleasant experience at Trident Hyundai SantoshPV Long-Term Ownership Reviews 1 25th June 2013 14:50
Trident Hyundai Service Center "scratching" my i10! coolfyre Indian Car Dealerships 17 19th September 2011 14:52
Trident Hyundai, Bangalore rishia Indian Car Dealerships 6 5th February 2009 18:30
Trident Hyundai Bangalore - Using new customer car for Test drive shankaranand Indian Car Dealerships 18 13th February 2008 15:28
Trident Hyundai excellent Prithvi Indian Car Dealerships 0 18th August 2007 11:35


All times are GMT +5.5. The time now is 07:29.

Copyright 2000 - 2018, Team-BHP.com
Proudly powered by E2E Networks